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Regal Kia Lakeland - Service Center

Lakeland, FL

4.5
2,853 Reviews

2,853 Reviews of Regal Kia Lakeland - Service Center

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June 09, 2024

I made my appointment online and had to wait for recall supplies but as soon as they had what they needed I was given an appointment and the work was done fast and efficiently. More

by JMARICHAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Regal Kia Lakeland responded

Wonderful to hear! Thank you!

June 09, 2024

We have dealt with this dealership for a few years now and we have been very satisfied with our experiences and service from all aspects of the dealership. More

by rodsrox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Regal Kia Lakeland responded

We appreciate you taking the time to share with us your experience at Regal.

June 08, 2024

To be honest, it's not been a good experience for me. Always trying to up the sales for no reason and not do what they say. Waiting 2 days for an oil change and tires is rediculous when you were told on More

by sarakayd86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Mahr
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Regal Kia Lakeland responded

Thank you for taking the time to share your experience. I apologize for the inconvenience and frustration you encountered during your recent service visit. Please feel free to reach out to Jonathan Benitez – Service Lane Manager to discuss your situation in more detail.

June 08, 2024

Everyone is so nice, professional, the waiting area is nice, chairs are comfortable. It didn't take that long for my oil change and tire rotation More

by barbaramedice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Regal Kia Lakeland responded

Thanks for sharing your positive review of Regal.

June 08, 2024

Service department great. Car wash department not so much. Could tell when I left that my car had not been washed. Was low on windshield washer fluid and had to ask for that More

by CLEARLAKEDEVELOPMENT0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Regal Kia Lakeland responded

Thank you for sharing your feedback. I’m glad to hear that you had a positive experience with our service department. However, I apologize for the shortcomings you encountered with our car wash service and windshield washer fluid. Your feedback is important to us, and we will address these issues with our team to ensure improvements are made.

June 08, 2024

Twice now calling us when car not ready and having no ideal what’s going on. Car not ready yet. More

by PAPAORR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Mahr
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Regal Kia Lakeland responded

We understand how important it is to have accurate and timely information, especially when it comes to your car. It's concerning to hear that our team called you without knowing the status of your vehicle, and I regret that this has happened more than once. We are taking your feedback seriously and will be reviewing our communication processes to ensure that our team provides clear and accurate updates to our customers. Your experience should have been seamless, and I apologize for any inconvenience this has caused.

June 08, 2024

Regal make sure they give you the best services. And while you waiting they keep the refreshments ready at all time. More

by berightpat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Genesis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brooke
Jun 10, 2024 -

Regal Kia Lakeland responded

Thank you so much for this review. We really appreciate you being a customer.

June 07, 2024

I love coming here for my car maintenance. E veryone is so.pleasant and helpful. I recommend this to everyone! Thank you! More

by pam31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Genesis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Regal Kia Lakeland responded

When we hear from happy customers like you, we spread the positivity around! Hope to serve you again soon.

June 07, 2024

Great service department, always taken care of. Professional, courtesy adviser, and I even left with a clean car! More

by PAULZX10R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke
Jun 10, 2024 -

Regal Kia Lakeland responded

I’m happy to hear that our team provided you with excellent service, thank you.

June 07, 2024

He was very helpful in telling me what my car needs. He helped me understand it all. More

by christyloves31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Genesis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Regal Kia Lakeland responded

Thank you so much for taking the time to leave us a 5-star review - it's much appreciated!

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