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Regal Kia Lakeland - Service Center

Lakeland, FL

4.5
2,852 Reviews

2,852 Reviews of Regal Kia Lakeland - Service Center

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June 15, 2024

The service center does not do a good job to follow up with the customers! More

by Yammi Miranda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Genesis Cruz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Regal Kia Lakeland responded

Thank you for bringing this to our attention. We’re sorry you had a bad experience. Please feel free to reach out to Jonathan Benitez – Service Lane Manager to discuss.

June 13, 2024

Great service for what was needed and the recommendations were on point. Got everything I wanted taken care of. Also no pushy sales tactics. More

by ejm31623
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Regal Kia Lakeland responded

Thank you so much for taking the time to leave us feedback.

June 13, 2024

They took good care of me. They kept me informed throughout my service. Thank-you More

by BAUMANN MARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Regal Kia Lakeland responded

Thank you so much for taking the time to review us.

June 13, 2024

I am very pleased with the service that was provided. I always receive prompt service at Regal Kia. Genesis was very helpful in getting me taken care of on my recent visit More

by fmdevescovi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Genesis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Regal Kia Lakeland responded

We’re really grateful and appreciate you taking the time to share your experience with us.

June 11, 2024

Kelsey always give great customer care I think she deserves a bonus,as she is an asset to regal More

by LTLsiseH3300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2024 -

Regal Kia Lakeland responded

Thank you.

June 10, 2024

Regal has treated me well. I have 2024 Teluride my wife drives and I purchased a 2024 Silverado. Service from Misty has been fantastic! More

by jay310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Regal Kia Lakeland responded

I hope you are loving both vehicles! Thank you!

June 09, 2024

Dealership was clean. Staff was knowledgeable and very dedicated in helping and financial options. Explained alot More

by Alruiz99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Regal Kia Lakeland responded

Thanks for your feedback.

June 09, 2024

The team provides great service. They keep me as the customer informed about my vehicle. More

by cal2042
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Regal Kia Lakeland responded

We’re grateful for your feedback. Thank you!

June 09, 2024

I like going to this dealership because I know I'll get great service with Jonathan Benitez. He is very attentive and great at taking care of my needs in a timely manner. He has a great personality and is More

by missy1081
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Regal Kia Lakeland responded

It means a lot to us that you took the time to share your thoughts about Jonathan with the rest of our community and us. Thank you.

June 09, 2024

I made my appointment online and had to wait for recall supplies but as soon as they had what they needed I was given an appointment and the work was done fast and efficiently. More

by JMARICHAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Regal Kia Lakeland responded

Wonderful to hear! Thank you!

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