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Regal Kia Lakeland - Service Center

Lakeland, FL

4.5
2,852 Reviews

2,852 Reviews of Regal Kia Lakeland - Service Center

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June 19, 2024

Great customer service and the waiting area was comfortable. I really appreciated the personal attention, and they washed my car! More

by KAZMORROW1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Regal Kia Lakeland responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

June 18, 2024

Great and fast service! !! I recommend this place, my first time here and I would always return More

by walter.alejos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Genesis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Regal Kia Lakeland responded

Thank you so much for taking the time to leave us a 5-star review - it's much appreciated!

June 17, 2024

She was awesome and very professional, though the problem with the alignment persists. I will be bringing it back. More

by patriot64
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2024 -

Regal Kia Lakeland responded

Thank you for bringing this to our attention. We’re sorry you had a bad experience. Please feel free to reach out to Jonathan Benitez – Service Lane Manager to discuss.

June 17, 2024

The dealership staff was very professional, personable, and friendly. I’ve gotten two cars from the Regal Chevrolet lot, and I’ll probably be back for another. More

by adri.presto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Wicher
Jul 08, 2024 -

Regal Kia Lakeland responded

We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.

June 17, 2024

Great communication while waiting for my cars service. You can sense the urgency of trying to get your car in and out ASAP. More

by l.guevara78
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Regal Kia Lakeland responded

We are thrilled that you enjoyed your experience. Thank you!

June 17, 2024

My service was good the staff were very friendly and I got out in a timely manner More

by WNS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Genesis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Regal Kia Lakeland responded

On behalf of all of us at Regal, I would like to thank you for sharing this great review about our store!

June 16, 2024

Keep trying tell me services I don't need! Highly offended. Had this same problem on my last visit. I went on for a recall. More

by FRANCINEHM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Mahr
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2024 -

Regal Kia Lakeland responded

Thank you for bringing this to our attention. We’re sorry you had a bad experience. Please feel free to reach out to Jonathan Benitez – Service Lane Manager to discuss.

June 16, 2024

Regal Kia has been my go to dealership since my family and I moved to central Florida. We always get a fair deal and unbelievable customer service. Many thanks to the entire team, y’all rock! More

by gregb31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregg Baldwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Regal Kia Lakeland responded

It means so much to us when our customers appreciate the hard work that goes into making each day at Regal memorable. Thank you for your loyalty.

June 15, 2024

Came in for an oil change and tire rotation. I was told a 100 point inspection would also be done. We'll I am not sure what was done because my coolant reservoir is still at minimum and my tire More

by jsk.brown
Recommend Dealer
No
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Regal Kia Lakeland responded

Thank you for bringing this to our attention. We’re sorry you had a bad experience. Please feel free to reach out to Jonathan Benitez – Service Lane Manager to discuss.

June 15, 2024

Great service, fast and efficient! Kept me updated the whole time. Everyone was super friendly! More

by LEXIGODWIN13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Regal Kia Lakeland responded

On behalf of our entire team, thank you for allowing us to serve you.

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