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Regal Kia Lakeland - Service Center

Lakeland, FL

4.5
2,852 Reviews

2,852 Reviews of Regal Kia Lakeland - Service Center

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August 03, 2024

No thank you. But at this time. Have a nice day, ladies and gentle men of kia. More

by abranch333.ab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
4.0
This rating includes all reviews, with more weight given to recent reviews.
Genesis Cruz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Regal Kia Lakeland responded

Thank you.

July 01, 2024

I had an issue with my tpms info on the dash board. I had no appt, it was at the end on the day and I was going passed Regal Kia. They service guy looked at my carn told me what was wrong and walked o More

by l.rumrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Regal Kia Lakeland responded

It’s our pleasure to provide the best possible service to our customers, and we’re glad that this commitment was reflected in your visit.

July 01, 2024

Kelsey is a valuable asset to your organization. She took care of my issue without hesitation. I was ready to give up on Kia with my terrible experience at two other Kia dealerships. Kelsey restored More

by zurycohen@outlook.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Regal Kia Lakeland responded

Thank you for your kind words about Kelsey. We are thrilled to hear that she was able to resolve your issue and restore your confidence. Kelsey is indeed a valuable asset to our team, and we will make sure to recognize her efforts. We appreciate your loyalty and look forward to serving you in the future. If you need any assistance, please don't hesitate to reach out.

July 01, 2024

This dealership is my favorite! I am always treated with respect and they have the best customer service! All I can say is they are excellent!! More

by CLAUDETTECOLL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Regal Kia Lakeland responded

When we hear from happy customers like you, we spread the positivity around! Hope to serve you again soon. Thank you!

July 01, 2024

Misty is always so very good to get us scheduled. She is so very polite and thorough. The service department has been great too! Its been a pleasure bringing the car in as needed. Thank you Lakeland More

by JLSW55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Genesis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Regal Kia Lakeland responded

Our whole team works very hard to keep our customers happy. Thank you, and we hope to serve you again soon.

July 01, 2024

Courteous, fast and friendly service department personnel. I like the fact they work with my schedule and I can get a ride home and then back to the service depot pickup my Kia Seltos. More

by cwrmccm68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Genesis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Regal Kia Lakeland responded

We're happy to see that you had a 5-Star experience at Regal. Thanks for sharing.

June 29, 2024

The service department is the best, Brooke, Genies, Misty and especially Jonathan their all very helpful and friendly We just love them love More

by Teresa R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Genesis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brooke not sure of her last name
Jul 08, 2024 -

Regal Kia Lakeland responded

Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations.

June 29, 2024

Kelsey went above and beyond her job description to help me service my Kia. I have never encountered a car dealership with an employee who was looking out for my best interest and to help save me money. R More

by Foxhunter7022
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2024 -

Foxhunter7022 responded

Kelsey went above and beyond her job description to help me service my Kia. I have never encountered a car dealership with an employee who was looking out for my best interest and to help save me money. Regal Kia has earned my business because of the actions and assistance I received from Kelsey. Thank you Kelsey. Linda Fox

Jul 08, 2024 -

Regal Kia Lakeland responded

Thank you for your kind words about Kelsey. Kelsey is indeed a valuable asset to our team, and we will make sure to recognize her efforts. We appreciate your loyalty and look forward to serving you in the future. If you need any assistance, please don't hesitate to reach out.

June 27, 2024

I would rather not give my opinion on this matter. Maybe i will if i receive better service. More

by None
Recommend Dealer
No
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
3.0
This rating includes all reviews, with more weight given to recent reviews.
Genesis Cruz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2024 -

Regal Kia Lakeland responded

Thank you for bringing this to our attention. We’re sorry you had a bad experience. Please feel free to reach out to Jonathan Benitez – Service Lane Manager to discuss.

June 26, 2024

Regal Kia had a lot to offer for a pleasant service experience. The service itself was fast and efficient, and the waiting area was comfortable with great amenities like complimentary drinks and Wi-Fi. More

by kulotta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Jul 08, 2024 -

Regal Kia Lakeland responded

Thank you for your review. We will share this with the store team to let them know how we are doing.

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