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Regal Kia Lakeland - Service Center

Lakeland, FL

4.5
2,852 Reviews

2,852 Reviews of Regal Kia Lakeland - Service Center

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August 04, 2024

Great service. Straight to the problem. Parts under warranty. Fixed problem, done. Yeah! Thank you. More

by VELVET.HILBORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brooke in Service Dept
Aug 09, 2024 -

Regal Kia Lakeland responded

Thank you so much for the positive review. We're happy that you're happy, and we're looking forward to your next visit to Regal.

August 04, 2024

Very professional Kelly was very professional and good service was good good job thank you all More

by KEN1119.KW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Regal Kia Lakeland responded

Thank you!

August 04, 2024

Jonathan was very profesional and friendly she was outstanding in explaining every thing. You have outstanding employees. I am very happy with the outcome. More

by Anrod1953@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Regal Kia Lakeland responded

Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers.

August 04, 2024

They are very kind and attentive. I highly recommend the place to do any type of service. More

by venturaperez116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Regal Kia Lakeland responded

Thanks for sharing your positive review of Regal.

August 04, 2024

I never had any problems with you guys. My daughter and me always brought a car from Lakeland kia. More

by gladyvrivera1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
3.0
This rating includes all reviews, with more weight given to recent reviews.
Gregg Baldwin
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Regal Kia Lakeland responded

Thank you so much for sharing this with us. We’re grateful that we had the opportunity to serve you.

August 03, 2024

Love this dealership! I trust them for all my service needs! The staff is always friendly & Knowledgable! More

by GOiKs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Regal Kia Lakeland responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.

August 03, 2024

Service staff is very responsive to the needs of the clients. I was updated regularly on the status of my vehicle. More

by JSZOCINSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Genesis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Regal Kia Lakeland responded

We really appreciate you taking the time to share your experience with us. We look forward to seeing you again soon.

August 03, 2024

Experience with sales team has been mostly positive. Will never return here for service again. More

by Mngal4ever
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelsey Johnson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Regal Kia Lakeland responded

We’re sorry you had a bad experience. Please feel free to reach out to Jonathan Benitez – Service Lane Manager to discuss.

August 03, 2024

The employees were nice. When I first came there for a recall campaign SC278 lasdt year. I was told that my vin number was not included in this campaign, I am handicapped and More

by jerolie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delvin Hoskins, Daisy Ellis
Aug 09, 2024 -

Regal Kia Lakeland responded

Thank you for taking the time to share your experience with us. I sincerely apologize for the frustration and inconvenience you’ve faced regarding the recall campaign SC278. I understand how important it was for you to have your trunk latch functioning properly, especially given your need for accessibility. It’s unfortunate that your VIN wasn’t initially included in the recall, leading you to seek repairs elsewhere at your own expense. I’m sorry for the confusion and the inconvenience this situation has caused, including the subsequent call to return to us after you had already resolved the issue. Please reach out to the Service Lane Manager Jonathan Benitez to further discuss.

August 03, 2024

Excellent customer service and timely execution! Misty is always a welcoming smile when I arrive More

by ROSIE_WILLIAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Regal Kia Lakeland responded

Thank you. It means a lot to us that you took the time to share your thoughts with the rest of our community and us.

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