Regal Kia Lakeland - Service Center

Loved the service, but I called twice about two issues I had about my recent service and late messages. No one has returned my voicemails to the service department after three weeks. I know my 2015 Kia is n had about my recent service and late messages. No one has returned my voicemails to the service department after three weeks. I know my 2015 Kia is no longer being made, but I should not have to spend an entire day at the dealership from morning around 9 or 10 until almost closing at 5 More

no communication. It’s been a lot of me having to find out what’s going on. When I just walk in, they just want me to pay. Also would never buy a car from that Kia dea It’s been a lot of me having to find out what’s going on. When I just walk in, they just want me to pay. Also would never buy a car from that Kia dealership. More

Service fast, friendly and efficient. Thank you! I will be back when needed. Best shop in Lakeland. Thank you! I will be back when needed. Best shop in Lakeland. More

They have excellent services with your car and take really care of your vehicle on really care of your vehicle on More

The dealership isn’t the issue. It’s the company itself. I realize it’s not the dealership’s fault, but the issues we’ve had on this vehicle and the fact that we have made more trip It’s the company itself. I realize it’s not the dealership’s fault, but the issues we’ve had on this vehicle and the fact that we have made more trips to the service department in one year we have in the five years we’ve owned our Hyundai is because Kia went on the cheap. This is the last Kia I will ever own. More

I brought my Telluride in for a recall on a seat bracket issue. After 1 1/2 hours I was told you didn't have the parts needed. I can understand not having the parts, but I don't understand the 1 1/2 hour wa issue. After 1 1/2 hours I was told you didn't have the parts needed. I can understand not having the parts, but I don't understand the 1 1/2 hour wait to find out. More

I have had good experiences with Regal Kia, Jeremy, up front is great, the shuttle driver, Paul. The service guys who have done the work on the car have been great. Most recently, Chayton, in Kia warrant front is great, the shuttle driver, Paul. The service guys who have done the work on the car have been great. Most recently, Chayton, in Kia warranties, was absolutely helpful, friendly, knowledgeable. Great dealership! More

Horrible communication. They broke the side off my seat and didn't even tell me. When I called back to report it just as I was driving off I didn't get a call back for over They broke the side off my seat and didn't even tell me. When I called back to report it just as I was driving off I didn't get a call back for over 24 hours and still not offer to replace what they broke! Horrible. Won't be back. The excuse was that they have been very busy and short staffed. Not my issue. Still haven't offered any apology or replacement. More

No car wash, no snacks, furniture needs replacing. Wasn't notified if I needed other services done until I was leaving. Wasn't told where my car car was located when it was ready. In 30 years of be Wasn't notified if I needed other services done until I was leaving. Wasn't told where my car car was located when it was ready. In 30 years of being a customer, I was disappointed in my visit. More

Clean well organized kept you informed about the service and very helpful staff gave back my care clean and very helpful staff gave back my care clean More