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Regal Kia Lakeland - Service Center

Lakeland, FL

4.5
2,851 Reviews

2,851 Reviews of Regal Kia Lakeland - Service Center

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August 23, 2024

Jeremy always takes good care of my needs. And the work performed on my car is always top notch. More

by dc.1112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Regal Kia Lakeland responded

It means so much to us when our customers appreciate the hard work that goes into making each day at Regal memorable.

August 22, 2024

Jeremy was very informative and helpful, and looked up for any recalls and was with me till the end More

by moniu15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Regal Kia Lakeland responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.

August 22, 2024

I haven had ANY services from you as yet. Not sure that I ever will. More

by michaelchalue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Benitez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Regal Kia Lakeland responded

We're sorry to hear that you haven't had a chance to experience our services yet. We strive to provide exceptional service and a positive experience for all our customers. If there's anything specific that's holding you back or if there's anything we can do to assist you, please feel free to let us know. We're here to help and would love the opportunity to serve you in the future.

August 22, 2024

The best dealership I’ve ever been too everyone here is nice and they took care of me More

by jomar_0922
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Regal Kia Lakeland responded

Thank you!

August 21, 2024

Good experience, Communication was superb and I was in and out quickly. Would recommend Regal! More

by jawajoe7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Regal Kia Lakeland responded

Thanks so much for sharing your experience with us.

August 21, 2024

Kelsey is excellent as always. Best of the Best. Takes care of me everytime. Regal is the best More

by GREGG.B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Genesis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Regal Kia Lakeland responded

Thank you Gregg!

August 21, 2024

Friendly, Informative, Expedient, Knowledgeable, Professional, Proficient, Detailed, Approachable, Confident, Advisable, Transparent, Experienced, Flexible, Organized, Reassuring More

by magirouard75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Regal Kia Lakeland responded

Thank you so much for taking the time to review us.

August 20, 2024

The desk service goes down every time I visit. On my second Kia from this location, but after my last service on 8/17/2024 I won’t be back. Lazy folks behind the desk. Did not honor a Kia coupon t More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Genesis Cruz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Regal Kia Lakeland responded

Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the issues you’ve encountered during your recent visits. This is not the level of service we aim to provide, and we apologize for any frustration this has caused.

August 20, 2024

We had to trade our stick shift car in because my husband had pancreatic cancer and cannot drive stick Being a regular customer meant nothing. We were overcharged for everything. Car was not cleaned. On an More

by bravewolf812
Recommend Dealer
No
Employees Worked With
Orlando Lopez. Took NOTING off price of car Nothing cleaned on car
Aug 21, 2024 -

Regal Kia Lakeland responded

Thank you for sharing your experience with us. We are deeply sorry to hear about your husband's health challenges and the difficulties you faced during your recent visit. We understand how important it is to feel supported during such a difficult time. We sincerely regret that your experience was so disappointing. Thank you again for your feedback, and we truly apologize for the inconvenience and frustration you’ve experienced.

August 20, 2024

Service was quick and the employees were nice and kind and attentive. They gave Great service. More

by alnieta60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Regal Kia Lakeland responded

Thank you so much for taking the time to review us.

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