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Regal Kia Lakeland - Service Center

Lakeland, FL

4.5
2,850 Reviews

2,850 Reviews of Regal Kia Lakeland - Service Center

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September 10, 2024

Friendly staff, did not feel pressured to purchase. Quick and easy transaction, in and out! More

by invitesbychristie
Recommend Dealer
Yes
Employees Worked With
Josh Capitiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Regal Kia Lakeland responded

Thank you so much for taking the time to leave us a 5-star review.

September 10, 2024

Poor updates on vehicle. Does not respond to text messages did not fix vehicle had to move to another dealer. More

by AMOROSO8888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Genesis Cruz
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Regal Kia Lakeland responded

Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.

September 07, 2024

Jonathan is the best regal has! Very professional , definitely looking for him for future business More

by AMADOR.E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Regal Kia Lakeland responded

Thank you so much for sharing this with us. We’re grateful that we had the opportunity to serve you.

September 07, 2024

Great assistance fast service did not have me waiting for too long comfortable snacks and water and coffee for free can ask for more. I’m completely satisfied. More

by JGELPI562
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Genesis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Regal Kia Lakeland responded

Thank you so much for taking the time to leave an excellent review. We really appreciate your business.

September 06, 2024

We like this dealership. It is always clean. Wish that they would start back vacuuming the cars back out. More

by thjjjcarson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Genesis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Regal Kia Lakeland responded

Thank you so much for taking the time to leave us feedback.

September 05, 2024

Excellent and friendly staff. Extremely knowledgeable and courteous to all guests they encounter. Very happy to always give them my business! More

by willimhuston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Genesis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2024 -

Regal Kia Lakeland responded

The team here at Regal is thrilled to receive such a great review, thank you.

September 05, 2024

CJ was excellent in explaining everything and answering our questions and Mr. Peter was also great in explaining everything More

by mlopez265
Recommend Dealer
Yes
Employees Worked With
Cj
Sep 05, 2024 -

Regal Kia Lakeland responded

Thanks for the 5-star review. The team at Regal is thrilled you’re happy with your recent store visit.

September 04, 2024

I have no complains about Jonathan and the KIA services. Jonathan is so knowledgeable about the services, recalls, etc. I'm so glad and pleased to deal with him. More

by soniabetancourt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2024 -

Regal Kia Lakeland responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.

September 03, 2024

Great experience everyone there was so nice. They asked me what I wanted what I needed and got it done thank you. More

by Sonia Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Byron
Sep 05, 2024 -

Regal Kia Lakeland responded

Thanks so much for sharing your experience with us. We hope to see you again soon.

September 03, 2024

Although I was frustrated that the dealer could not complete my recall at the appointment, I was very impressed with Kelsey’s courtesy and kindness. More

by Joan Hillhouse
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2024 -

Regal Kia Lakeland responded

Thank you for the 5-star review.

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