Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Regal Kia Lakeland
Lakeland, FL
5,021 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 5,021 reviews
May 29, 2025
I've been a customer since 2021; the service has been always on point and professional. Don't change a winning formula, appointments on schedule and fast service, nice lounge with coffee, cold water and always on point and professional. Don't change a winning formula, appointments on schedule and fast service, nice lounge with coffee, cold water and snacks. They offer additional services but without the hassle of other dealers. More
by ab_diel_12
Verified Customer
May 29, 2025
This dealer talks about high quality customer service, I didn’t see any of that!!! I have a manual transmission and the one guy tried driving my car with the emergency brake on. I have a dodge hellcat and I didn’t see any of that!!! I have a manual transmission and the one guy tried driving my car with the emergency brake on. I have a dodge hellcat and I had to wait 3 hrs for an oil change, because they didn’t have my specific oil, they had to get the oil from O Riley down the road. Then not 24 hrs after the oil change, a P diagnosis code popped up on my vehicle, O2 oil sensor. I called the manager Jeff he was supposedly out of town but they would have him call me back Monday 5/26, and here it is 5/29, and still no call from them!!! Garbage customer service and service. More
by rue.bryan
May 28, 2025
The people at Regal Kia are all amazing and very helpful. I worked Jonathan Benitez he is always polite, helpful, and aknowledgeable. Everyone says hi and smiles. Very happy with their service. I worked Jonathan Benitez he is always polite, helpful, and aknowledgeable. Everyone says hi and smiles. Very happy with their service. More
by flaco1181
May 28, 2025
Always have my maintenance and repair work done at Regal kia for my 2017 Sedona kia for my 2017 Sedona More
by CSIMMS1
Employees Worked With
May 28, 2025
Dealership was very clean and welcoming. Staff very helpful and friendly. Staff answers any questions you have. Staff very helpful and friendly. Staff answers any questions you have. More
by MHALASmom
Employees Worked With
May 26, 2025
Misty and Jeremy are always very helpful and work to get us taken care of quickly! us taken care of quickly! More
by cal2042
May 25, 2025
Great customer service after scheduling on line,the experience was fast,efficient, and professional with good communication. experience was fast,efficient, and professional with good communication. More
by cevillegas2
Employees Worked With
May 24, 2025
The worst experience ever. The salesman Aven Harrell very unprofessional and disrespectfull. All lies from the beginning to the end.. They didn't take accountability for thei The salesman Aven Harrell very unprofessional and disrespectfull. All lies from the beginning to the end.. They didn't take accountability for their mistakes. More
by iyrodriguez29
Employees Worked With
Aven Harrell
May 24, 2025
Evan was extremely helpful and he worked tirelessly to get me into a car I loved! get me into a car I loved! More
by murraydevan11
May 23, 2025
appoitment for service was on time. They sere auick and efficient. Had me out in no time. They sere auick and efficient. Had me out in no time. More
by GUNNYFHB
Employees Worked With
