Regal Kia Lakeland

Very Satisfying Experience It was extremely easy to find the car that would fit our needs at Regal Kia. Everyone was knowledgeable and helpful, eager to make our visit there as It was extremely easy to find the car that would fit our needs at Regal Kia. Everyone was knowledgeable and helpful, eager to make our visit there as pleasant and productive as possible. Cooperation among sales persons was impressive; they obviously see themselves as a team. The only disappointment was the amount of time it took to complete the sale. We were there about six hours, mostly waiting on paperwork. There should be some way to speed this up and not keep customers waiting. More

Being Treated like you should be My wife hates car shopping because of all the bull crap you have to go through this was not the case with Regal your sale person Justin made it one of My wife hates car shopping because of all the bull crap you have to go through this was not the case with Regal your sale person Justin made it one of the best exsperiances we have ever had. We sat down talk to him told him what we needed and wanted in a vehicle and he suggested a Kia Soul I laughed and said no way first I didn't think we could get a brand new car and didn't think I would like the soul. I was wrong I love it!! It was the perfect vehicle it had everything my wife wanted and is very comfortable and i am a big guy. Thank you to Justin and Regal for being the kind of car place where people are treated like they should be. More

10.000 service time Fast service, reliable service and friendly service. I was made comfortable in the lounge with water, coffee, cold drinks and snacks plus popcorn. T Fast service, reliable service and friendly service. I was made comfortable in the lounge with water, coffee, cold drinks and snacks plus popcorn. They only had one table with chairs before but they have added a additional table and chairs which is great because the lounge chairs are too low. More

Friendly and Professional Staff Our salesman, Steve Burgher, was courteous and attentive to our needs. He stepped us through all the (new to us) features in our Kia Sportage. He wa Our salesman, Steve Burgher, was courteous and attentive to our needs. He stepped us through all the (new to us) features in our Kia Sportage. He walked us through the Service Department and introduced us to several of the staff. Everyone there, from the receptionist on up, greeted us with a smile and an offer to assist. We were able to sit comfortably with a cup of coffee that Steve provided us with as we "talked figures" for our new car. I will be returning to Regal Kia the next time I'm in the market for another vehicle. Meanwhile, I coujldn't be happier with my new Kia Sportage with all its' bells and whistles (heated seats, back up camera, etc.). More

Great Experience at Regal Kia Great experience, no hassle salesman patient and understanding. Thanks Steve. Finance Manager Superb. Thanks Charles. My daughter is happy with her ve Great experience, no hassle salesman patient and understanding. Thanks Steve. Finance Manager Superb. Thanks Charles. My daughter is happy with her vehicle. It's manual and she didn't know how to drive it at first, Steve offered to teach her. The entire staff was helpful, More

Great Dealership Tom Young was a great salesman, he took his time explaining most of the features of the 2015 Sedona, and was patient and took us around the lot to vie Tom Young was a great salesman, he took his time explaining most of the features of the 2015 Sedona, and was patient and took us around the lot to view the available inventory. Once we settled on a vehicle, he was attentive, and mindful of our time constraints (2 kids in daycare needing to be picked up). Cris was also very helpful and nice, and corrected a mistake in the trade in value when we pointed it out to him. The only rough spot was when we had to go back a few days later to sign some revised paperwork. We showed up for an appointment with Ken in the Chevy building. I had told him we would be there by 5pm, and when we arrived, we were told by a man on the raised platform in the dealership that he would be "5 minutes", and he would tell Ken we were there. Over an hour later (with 2 restless toddlers), Ken came out of his office, and when I told him we had been waiting over an hour, he apologized and said he had not been told we were there. We finally got everything done, very quickly after entering Ken's office, and the only remaining disappointment was that we couldn't add the free maintenance agreement with our financing. Not Regal's fault, I assume... Overall, a good experience, and we will be back when it's time to buy another car. More