Regal Kia Lakeland

I was in search of a specific Kia Sorento. I had dealt with three different dealerships who told untruths, made broken promises and tried to sell me what they had on the lot...not what I wanted. I went on with three different dealerships who told untruths, made broken promises and tried to sell me what they had on the lot...not what I wanted. I went online and filled out Kia's internet search for the vehicle and Meagan, the Internet Manager contacted me. I told her what I had been through for 5 days with the other guys and she said, "let me see what I can do". At 5:05pm that afternoon she called and said my car would be on their lot the next day. I made her PROMISE she was telling me the truth, as we live an hour from the dealership and had been down this road before with the other guys. She said I will call you when the driver leaves to go get the car and I will email you a picture when the car arrives on our lot! She did just that!! Talk about going the extra mile to make me comfortable. When we arrived Friday afternoon, Meagan and Buddy, the car salesman, met my husband and I. Our horrible car buying experience turned into a most pleasurable experience after meeting these two. The paperwork went smooth, the price was what we agreed on, our car was clean and full of gas and every option on the car was explained to us in detail by Buddy. Lakeland Kia has made customers for life! Oh yeah....I ABSOLUTELY LOVE MY NEW KIA!! Thanks, David & Earlene--Avon Park, FL More

I was looking for a new car and my Grandson mentioned that he loved the KIA Optima so I checked them out and fell in love with everything about them. I contacted another dealer first and they responded f that he loved the KIA Optima so I checked them out and fell in love with everything about them. I contacted another dealer first and they responded four days late.. by then I had contacted Regal Kia of Lakeland via internet. Heather answered me right away and then Greg Schmidt. Heather made me feel so comfortable and Greg contacted me for an appointment. When I showed up for the appointment the next day, Greg greeted me and made me feel very comfortable about choosing the car that I wanted and not one that I was pushed into buying. He gave me plenty of time to look everything over and when I found the exact one I wanted (which had some upgrades)... we worked out a price with no pressure!! I have never felt so comfortable buying a car! He went over all the features and was excited as I was!! I am so Happy with my New 2013 Kia Optima!! The experience (thanks to my salesman Greg Schmidt) was the best experience buying a car that I ever had!! If anyone out there is looking for a new or used car... go and see him. I promise, it will be worth it with no hassles! Thank you so much Greg Schmidt, Regal Kia of Lakeland and you too Heather!! I LOVE MY NEW CAR!! PS.. the "other" dealership lost out because not only did I purchase what I wanted, but I will return to Greg Schmidt when I am ready to buy another car!! and I encourage anyone out there looking to do the same. More

Our salesman Greg Schmidt was terrific to us. We were made to feel comfortable, got a great price on our Kia, and couldnt ask for a friendlier staff. He was very informative and helpful, even bought us made to feel comfortable, got a great price on our Kia, and couldnt ask for a friendlier staff. He was very informative and helpful, even bought us lunch! We would recommend Greg Schmidt to all our friends, family, colleagues for any future cars they may be interested in purchasing. Thanks Greg, awesome job!!!!!!! More

Best sales experience we have ever had not just from a car dealership We stopped at other places before coming here but decided to come here because we had bought our last car here And guess after the way car dealership We stopped at other places before coming here but decided to come here because we had bought our last car here And guess after the way we were treated will be back and if we can help it all of our friends to Thank you for such a great day and easy sales experience. Donald Pringle More

Excellent service. very kind and helpful, was trying to help me out not just trying to make a sale for the dealership. Definitely became a lifetime customer help me out not just trying to make a sale for the dealership. Definitely became a lifetime customer More

Very personable, professional and efficient staff. Family owned dealership that provides concierge customer service. Pleasant, hassle-free buying experience, the easiest car purchase I have ever made. My las owned dealership that provides concierge customer service. Pleasant, hassle-free buying experience, the easiest car purchase I have ever made. My last car purchase was done online and via phone since I dislike the whole car buying process. I am a Costco member and submitted an inquiry online. I was contacted by Stevie Arant from the internet dept within 12 hours and she was happy to answer any questions and set up an appt. I made an appt for later on in the week and was contacted by salesperson, Rita Rank the next day to see if I had further questions and to see which color vehicle I was interested in so she could have it ready to view when I arrived. The test drive was much longer than previous ones I had taken, and Rita answered any and all questions we came up with. She explained the special features of the vehicle and thanked us for coming out of our way(we live 70 miles away) to test drive the 2013 RDX with her. After some number crunching, my husband put a final value down which was accepted. Al, the sales mgr noticed that the business office was backing up due to other people purchasing vehicles as well so he pitched in and ran our paperwork to expedite the sale and get us on our way. One of the internet specialists(whom I never had any contact with) came over to thank us for taking the time to come into their dealership and wished us a happy holiday. Everyone we passed in the buildings, out on the lot, in the customer service trailer, greeted us with a smile and hello. Our new vehicle was shagged, gassed up and parked next to our other vehicle. Rita gave us a quick tutorial of all the features and told us where to find more information, as well as offering assistance at any time via phone. She thanked us for coming in and for our purchase. Al also made us feel well taken care of and thanked us for our purchase as well. He encouraged us to call with any questions that might arise in the future. I chose this dealership today as it was recommended by Costco auto program. I will purchase cars from them, and recommend others to do so as well, in the future as they are welcoming and truly appreciate your business. I thank them for their concierge customer service and for making us feel at home. Happy Holidays More

I only delt with Chris Boswell and the finance person but the overall visit was plesant and comfrontable. I would recommend others to use Regal in lakeland. the overall visit was plesant and comfrontable. I would recommend others to use Regal in lakeland. More

The sales staff at regal kia are very nice and helpful I use regal as the standard for how I wish to be treated as a customer. use regal as the standard for how I wish to be treated as a customer. More

After a lengthy search for a new vehicle, This deaalership and both John Guy and John Rios were able to get the deal done and exeeded my expectations and wants. I thank them both. Phil Bernh deaalership and both John Guy and John Rios were able to get the deal done and exeeded my expectations and wants. I thank them both. Phil Bernhauser More

My experience with Regal Kia and my salesperson, Scott Smith, was very positive. I had already visited another Kia dealer in another state so I knew something about the Kia Soul but Scott showed me all t Smith, was very positive. I had already visited another Kia dealer in another state so I knew something about the Kia Soul but Scott showed me all the features and how they worked. The salesman at the other dealership was not thorough and did not even mention many of the features. Scott was very helpful throughout the entire purchasing process and has been in touch several times since to make sure all was going well, even though I'm presently living in another state. (I live part of the year in Lakeland and part of the year in another state.) I will certainly recommend Regal Kia and, in particular, Scott Smith, in the future. More