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Regal Kia Lakeland
Lakeland, FL
5,026 Reviews
At Regal, we pledge to:
¦Treat every client as we would treat our family.
¦Promote an atmosphere where excellence and simplicity.
¦Fulfill our commitment to be "A Different Experience."
New Car Sales Department
¦If we don't have it, we will pick it up in 36 hours.
¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery.
¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer.
Used Cars and Trucks
¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians.
¦Our reconditioning process takes up to 6 hours.
¦Free appraisal in 15 minutes at any time.
¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available.
¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance.
¦If you need credit assistance or need to reestablish your credit, we offer special financing.
Parts and Accessories
¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory.
¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door.
¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only.
Service Department
¦Early bird drop-off is available at the middle service booth in the service drive.
¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair.
¦Our shuttle service vans run throughout the day in the Lakeland Area.
Body Shop and Refinishing Center
¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal.
¦Our reputati
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 5,026 reviews
May 26, 2025
Misty and Jeremy are always very helpful and work to get us taken care of quickly! us taken care of quickly! More
by cal2042
Verified Customer
May 25, 2025
Great customer service after scheduling on line,the experience was fast,efficient, and professional with good communication. experience was fast,efficient, and professional with good communication. More
by cevillegas2
Employees Worked With
May 24, 2025
The worst experience ever. The salesman Aven Harrell very unprofessional and disrespectfull. All lies from the beginning to the end.. They didn't take accountability for thei The salesman Aven Harrell very unprofessional and disrespectfull. All lies from the beginning to the end.. They didn't take accountability for their mistakes. More
by iyrodriguez29
Employees Worked With
Aven Harrell
May 24, 2025
Evan was extremely helpful and he worked tirelessly to get me into a car I loved! get me into a car I loved! More
by murraydevan11
May 23, 2025
Jorge was a pleasure to work with. Good communication. Service was done timely.Shuttle service, much appreciated. Good communication. Service was done timely.Shuttle service, much appreciated. More
by Sbrahlfs
Employees Worked With
May 23, 2025
Great customer service, my car got done quickly, Misty explained everything Misty explained what was being done to my car. As soon as I walked in, she greeted me and got my appointment started. explained everything Misty explained what was being done to my car. As soon as I walked in, she greeted me and got my appointment started. More
by taylordarling63
May 23, 2025
appoitment for service was on time. They sere auick and efficient. Had me out in no time. They sere auick and efficient. Had me out in no time. More
by GUNNYFHB
Employees Worked With
May 23, 2025
Orlando Lopez is friendly and knowledgeable and goes the extra mile to see that you get exceptional customer service. I don't see Levi's name under "Finance" but he gave me an excellent experience taking ca extra mile to see that you get exceptional customer service. I don't see Levi's name under "Finance" but he gave me an excellent experience taking care of my financial needs. All in all it was a far better experience than the previous time I purchased a new car here six or seven years ago. Your service department is exceptional and was a motivating factor in purchasing my car here at Regal. More
by j.kearton
Employees Worked With
May 22, 2025
The whole staff is awesome team players. Wonderful customer service. Amy has an exceptional personality, she is a wonderful person with a beautiful personality. Wonderful customer service. Amy has an exceptional personality, she is a wonderful person with a beautiful personality. More
by Shannon Steward
May 21, 2025
Justin provided excellent customer service. I had an oil change completed and had to return 5 days later due to all the oil leaking out. Which makes me question the quality of the service. When I had an oil change completed and had to return 5 days later due to all the oil leaking out. Which makes me question the quality of the service. When I returned Justin made sure my vehicle was looked at immediately. I was surprised a manager didnt come speak with me after such a serious issue. But the issue was fixed and due to justin’s excellent customer service i will be returning. More
by julie.gillett
