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Regal Chevrolet - Service Center

Lakeland, FL

4.0
765 Reviews

765 Reviews of Regal Chevrolet - Service Center

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April 17, 2023

Good Good good good Good good good good good Good good good good good good good good More

by GREENJR83@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Chevy
Apr 18, 2023 -

Regal Chevrolet responded

So happy our Regal Chevrolet team did a great job!

April 13, 2023

Had a great experience, always taking care of when I bring my truck in for service. More

by CBHJLOCAL435
Recommend Dealer
Yes
Employees Worked With
NA
June 27, 2022

Lisa has always had my interest at heart. Very good to me and I will give her a thumbs up. More

by rghannah71488
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Guthrie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2022 -

Regal Chevrolet responded

Thanks for choosing Regal!

April 15, 2022

Put the truck in five times in one year and still issue was not fixed. Was told by Chris the service manager why don’t we fix it ourselves. More

by Matt
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Lashley
Apr 15, 2022 -

Regal Chevrolet responded

The last time the truck was in our shop was October of 2021. It has 393 thousand miles on it. Thank you for your feedback, we will contact the owner of the truck to discuss further.

Apr 15, 2022 -

Matt responded

It was in yesterday and picked up today. The owner is a company and I’m the operator of the truck. I’m the person that Chris spoke poorly with. In any event the truck will not be back in the future.

September 06, 2021

Always helpful and looking out for my best interests. Great vehicle care, great customer care, transparency in cost, whether for service or for vehicle purchase. More

by CONSERVATIVEBIRD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Wicher, Issa Bendeck, Charlie Norwood, Melissa Ragonese
Sep 13, 2021 -

Regal Chevrolet responded

Thank you for choosing Regal Chevrolet! See you next time :)

August 14, 2021

Extremely professional and approachable. Steve handled a very uncomfortable situation that I encountered with one of the drivers (Richard) and followed up to help diffuse said situation. More

by UNICORNMAGIC01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Chilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard , Paul Clason
Aug 19, 2021 -

Regal Chevrolet responded

Thank you!

July 08, 2021

Everyone was very professional, customer oriented, and informative. Paul was especially helpful with the Vehicle Service Contract and arranging for a car and transportation to get the car. He definitely More

by JUdy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ragonese, Paul Clason
Jul 16, 2021 -

Regal Chevrolet responded

Thank you Judy, we think Paul is an asset too, but it is always nice when others notice our employees great work! See you next time :)

July 07, 2021

Communication gaps on status of your vehicle. If you don't call no one reaches out. They had my vehicle for 2 days and did nothing with it. Had to pick it up for work so service wasn't completed. More

by ERG7269
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Lisa Guthrie
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jarrett Schrom, Chris Lashley, Charlie Norwood
Jul 12, 2021 -

Regal Chevrolet responded

We apologize for the inconvenience, we are unable to access your service records based on the information given. Please reply back privately with name and telephone number or VIN or contact Customer Service Manager, Alaina Southern at 863-333-4633

Jul 12, 2021 -

ERG7269 responded

Eddie Garay 863 944 2714

July 07, 2021

Lisa was a pleasure to work with. She is right on the stick. Friendly and very knowledgable. Waiting room was nice. Will come again when needed. More

by Hanson5241
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Guthrie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rickey.
Jul 16, 2021 -

Regal Chevrolet responded

Thank you, see you next time!

July 06, 2021

My service advisor did actively communicate while my vehicle was serviced, did not return calls, and did not honor his word. I was to receive a refund for services that were not performed correctly; to More

by Francoise Carson
Customer Service
Recommend Dealer
No
Employees Worked With
Chris Lashley, Paul Clason
Jul 06, 2021 -

Regal Chevrolet responded

Mr. Carson, We are unable to submit for the refund on your behalf with the 3rd party warranty company you use, that refund has to be handled by you, the vehicle owner. As for Paul, we will research and discuss his communications, we appreciate your feedback.

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