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Regal Acura - Service Center

Lakeland, FL

4.5
639 Reviews

639 Reviews of Regal Acura - Service Center

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September 08, 2024

I had the most wonderful experience purchasing a certified Acura. Troy was outstanding to work with. More

by suzannep34
Recommend Dealer
Yes
Employees Worked With
Jared Plummer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy
Sep 12, 2024 -

Regal Acura responded

Thank you so much for sharing this with us. We’re grateful that we had the opportunity to serve you.

September 06, 2024

Listen, we needed a key fob for our MDX The Acura dealer in Tampa quoted us over $400 plus $229 to program. Regal Acura was $404 out the freaking door. These days it is nice to be able to get a deal when yo More

by Stella gonna bite you
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shalymov Isaac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Regal Acura responded

We built Regal to provide the best possible service to every customer who walks through our door. We can’t thank you enough for taking the time to share your feedback.

September 04, 2024

Scheduling is very easy, turn around for maintenance is usually quick, and advisors are friendly. More

by Infiniti17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2024 -

Regal Acura responded

Thanks so much for sharing your experience with us.

September 04, 2024

Regal is amazing. I’ve been a loyal customer for many years and the truly like a family highly recommend. More

by Sueilyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cris Aviso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shalymov Isaac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Soloj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sonny Glover, Jessica Torres, Austin Smith
Sep 06, 2024 -

Regal Acura responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you.

September 04, 2024

Austin always takes care of my vehicle needs along with Chrissy. I’ve used Regal for my car services many years! Highly recommend Regal for all your vehicle needs. Thank you Regal! More

by Sueilyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cris Aviso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shalymov Isaac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Soloj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sonny Glover, Ken Huckabee, Austin Smith
Sep 06, 2024 -

Regal Acura responded

We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our customers.

August 31, 2024

Nice polite gentleman took care of all my needs, got the job done thanks again More

by mimil210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shalymov Isaac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2024 -

Regal Acura responded

Thank you!

August 24, 2024

Regal's service makes it well worth the 1 hour drive from Winter Garden! They're friendly and professional. More

by rirvin9800
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shalymov Isaac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2024 -

Regal Acura responded

Thank you so much for sharing your positive experience! We’re thrilled to hear that our service is worth the drive from Winter Garden. Our team strives to provide friendly, professional, and high-quality service to every customer, and it's great to know we hit the mark for you. We appreciate your support and look forward to serving you again in the future.

August 23, 2024

Thank you for your excellent service and assistance in helping me find the perfect car. Your expertise and professionalism made the process smooth and enjoyable. I appreciate all your help Mr. Victor Estr More

by edejesus25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Estrada
Aug 29, 2024 -

Regal Acura responded

Congratulations on your purchase!

August 23, 2024

Dealership is a great place and when I scheduled a service to be done on my car they did it right. More

by matteigian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Regal Acura responded

We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers.

August 22, 2024

Horrible time management! Waited nearly an hour before being asked to step out of my car. Than my vehicle was there for 5 hours. Oil changes take at least 2 to 3 hours! More

by adi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Employee not listed
Aug 29, 2024 -

Regal Acura responded

Thank you for bringing this to our attention. We’re sorry you had a bad experience. Please feel free to reach out to Chrissy Hartman – Service Lane Manager to discuss.

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