Regal Acura - Service Center

The best Service IS THE BEST DEALER IN LAKELAND Y RECOMMEND. THE PEOPLE ARE VERY FRIENDLY. The sales man are friendly I RECOMMEND the Acura dealer in Lakeland. IS THE BEST DEALER IN LAKELAND Y RECOMMEND. THE PEOPLE ARE VERY FRIENDLY. The sales man are friendly I RECOMMEND the Acura dealer in Lakeland. More

Quick in and out I was in and out in 45 minutes, the car was cleaned and ready to go. This is the way a dealership should do it! I was in and out in 45 minutes, the car was cleaned and ready to go. This is the way a dealership should do it! More

Tire Purchase Notified Ray I had a bad tire via phone. Told me to come to Express to get checked out. Immediately approached when arrived. Tire was in stock, Tir Notified Ray I had a bad tire via phone. Told me to come to Express to get checked out. Immediately approached when arrived. Tire was in stock, Tire was changed very promptly. Washed and vacuumed my car and I was out very quickly. Loved the service. Everyone very friendly and accommodating. I bugged Mr Ray with a lot of question and he patiently service me. More

Great service I am very appreciative to Tim in the service department. I dropped my car off and he took care of several items that needed service. They also provide I am very appreciative to Tim in the service department. I dropped my car off and he took care of several items that needed service. They also provided a delivery and pick up. More

Amazing Ray Taylor! WHY? Consistantly, EXECELLENT service by Ray Taylor! Everyone is friendly and helpful when browsing the new cars in the showroom. Cashiers are the WHY? Consistantly, EXECELLENT service by Ray Taylor! Everyone is friendly and helpful when browsing the new cars in the showroom. Cashiers are the greatest! So easy when checking out with the loan car personnel. I'm just going to keep referring friends and family to REGAL. Donna G More

Disappointed with Length of Time Took almost 3 hours for oil change, tire rotation and to check for a leak from air conditioner. I received text from service person Tim that said to t Took almost 3 hours for oil change, tire rotation and to check for a leak from air conditioner. I received text from service person Tim that said to text him anytime during service.after 2hours I texted to find out why it was taking so long. No reply . 30 minutes later I texted again ang got no reply. I looked for him and was told he was at lunch. Had to get my wonderful sales person Mike Greenhow to find my car. Then Tim replied. Then he came to tell me my car was ready. This was subpar from my usual experience at Regal service. Tim was very friendly when checking me in but was all business when getting me to the cashier. He knew I wasn’t happy with not being able to contact him. Also cashier never said a word to me except sign here. Very ho hum. More

No wiper fluid I recently came to the service department for an oil change and tire rotation when I arrived to the service department I specifically stated that I w I recently came to the service department for an oil change and tire rotation when I arrived to the service department I specifically stated that I was out of wiper fluid and I asked would the wiper fluid be replaced. The answer I received with “yes, we will replace the wiper fluid.” When I got home I remembered that I needed my wiper fluid replenished so I checked and to my surprise the fluid was still empty. No one had addressed the wiper fluid therefore no one probably checked to see if it was low or empty for that matter. I was very disappointed with this. The service rep, Tony was very nice and professional however whoever serviced my car disappointed me because there may be other things that needed to be checked that weren’t. More

Friendly people When we first walked in, our service advisor (Tony) greeted us with his warm smile which made us feel that our car will be taken care of as well. The When we first walked in, our service advisor (Tony) greeted us with his warm smile which made us feel that our car will be taken care of as well. The staff is super friendly and I felt at home here. This is our first visit to Regal Service department but it will not be our last. More

Acura MDX Detail Detail work performed was great. Staff was friendly and provided me with a text number to contact if any questions. I was provided and awesome new R Detail work performed was great. Staff was friendly and provided me with a text number to contact if any questions. I was provided and awesome new RDX as a loaner while work was being done. More

Service with a smile My service advisor Kyle Cook was friendly, courteous and very informative about the type of service I was having performed on my vehicle. Great asset My service advisor Kyle Cook was friendly, courteous and very informative about the type of service I was having performed on my vehicle. Great asset to Regal. Appreciated his thoroughness and knowledge. More