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Regal Acura - Service Center

Lakeland, FL

4.5
639 Reviews

639 Reviews of Regal Acura - Service Center

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October 05, 2024

I had an excellent experience with the service advisor. Wilson was knowledgeable, professional, and very efficient. He took the time to explain everything clearly and made sure I understood the work being More

by jcanet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilson Rodriguez
Oct 15, 2024 -

Regal Acura responded

Thanks so much for sharing your experience with us. We hope to see you again soon.

October 05, 2024

Great bunch of people working there. Seems to be a very honest group. Kind of like the old days. More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Regal Acura responded

We’re glad that the entire staff made you feel welcome. We look forward to serving you always.

October 04, 2024

They was efficient, did not hesitate in helping me out understanding the recall notice that I received, they even gave me a loaner till my vehicle was fix. Plus they got the job done faster then I thought More

by jotero0208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Regal Acura responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.

October 02, 2024

The staff members were very friendly, service was quick & the waiting area was clean. Scheduling service online was very easy. More

by sdlittle96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Levi
Oct 15, 2024 -

Regal Acura responded

We are so grateful for your 5-star review. Thanks for sharing with us and the community.

September 29, 2024

Service is always great the main reason I go to regal is for Austin Hernandez! More

by Cryslight97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin hernandez, Austin Smith
Oct 01, 2024 -

Regal Acura responded

Thank you so much for sharing your experience with us.

September 24, 2024

He was a Great advisor, quick turn around and and nice facility . Will be back More

by hgerun5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shalymov Isaac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Regal Acura responded

We’re glad that you enjoyed your visit. Thank you.

September 19, 2024

Advisers in the Service Dept were friendly and attentive. They provided updates throughout while my vehicle was being serviced. Drivers for the shuttle are always courteous and punctual. More

by CHINGFUE
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shalymov Isaac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Smith
Sep 26, 2024 -

Regal Acura responded

Thanks so much for sharing your experience with us.

September 18, 2024

Great team at Regal Acura Lakeland . Thank you so much for the fast and efficient service. More

by shoema1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Regal Acura responded

Thank you!

September 11, 2024

Service was excellent they got me in and out very quickly and I would definitely recommend them More

by fish42870
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shalymov Isaac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Regal Acura responded

We sincerely appreciate you taking the time to share with us your experience at Regal.

September 10, 2024

The diagnostic was more then asked for and what came there for was diagnosed wrong for camera and ac. More

by Tsa3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin Smith
Sep 12, 2024 -

Regal Acura responded

We're sorry to hear that you didn't get the result you were hoping for during your visit. We take pride in our services, and we apologize for not meeting your expectations.

Sep 12, 2024 -

Tsa3 responded

Due to false information given to me would I be able to get a refund on the 250 diagnostic fee charged me? I feel that’s reasonable to do. Please address thank you!

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