Regal Acura - Service Center

Amazing Service as Always!!! Ray Taylor provided my family with excellent customer service. He was swift, direct and took control of our situation involving a flat tire. After e Ray Taylor provided my family with excellent customer service. He was swift, direct and took control of our situation involving a flat tire. After explaining that my elderly mother was in the car with me Ray took great care personally in making sure we got my mother back to her home and then bringing me safely to the dealership. Ray took care of finding and ordering me a new tire and provided me with transportation all in a very short time frame. Ray kept me informed up until my car was ready the very next day. Everyone I have had contact with since purchasing my 2019 Acura RDX at the Regal Automotive Group located at 2615 Lakeland Hills Blvd Lakeland, FL have been extremely professional taking care of my service needs in a timely manner. More

this was a great service great service from my service adviser, Ray, and the service team. Check in was quick and efficient. I got a ride to work and was picked up. speedy p great service from my service adviser, Ray, and the service team. Check in was quick and efficient. I got a ride to work and was picked up. speedy pay process More

no comment length of time to long for eco block reapplied .Other than that every thing was find.My repre was real nice about it. He explain the long unusally tim length of time to long for eco block reapplied .Other than that every thing was find.My repre was real nice about it. He explain the long unusally time . More

Good experience as always Chrissy took great care of me as usual. She was very friendly and explained everything to me. When my car part had to be ordered, she notified me righ Chrissy took great care of me as usual. She was very friendly and explained everything to me. When my car part had to be ordered, she notified me right away and got me in a very nice rental soon after. I will be requesting her each time I come in for service for now on. The only thing I could say was not satisfying is my car is usually cleaned and vacuumed with even the smallest of services but it was not this time. I spent a great sum of money and was expecting that same quality of service. More

Great Service and Knowledge Rob Young was my service advisor. I appreciated his knowledge and ability to explain what needed to be serviced on my Acura. He also was understanding Rob Young was my service advisor. I appreciated his knowledge and ability to explain what needed to be serviced on my Acura. He also was understanding of my time constraints as I was waiting on my vehicle and was able to get me out on time which I appreciated. The service technician also did a great job with my car and it was returned to me in beautiful condition. More

Fast and efficient Chrissy was amazing!! Very knowledgeable and friendly. I would highly recommend this dealership. I will continue to bring my vehicle to this dealersh Chrissy was amazing!! Very knowledgeable and friendly. I would highly recommend this dealership. I will continue to bring my vehicle to this dealership in the future. Thank You Chrissy. More

Over charge all the time. Hiding behind fake niceness. Seemingly good customer service but to me it's used to cover over charging or recommending un necessary service Seemingly good customer service but to me it's used to cover over charging or recommending un necessary service More

Excellent service. Was keep informed throughout the process. It was very busy the day I had my vehicle serviced but everything went extremely well. Ray and all the other Regal employees were friendly process. It was very busy the day I had my vehicle serviced but everything went extremely well. Ray and all the other Regal employees were friendly More

Fast and efficient I love how efficient Regal Honda service is! Good communication and fast to get your car checked in and you on your way. All staff is a pleasure to I love how efficient Regal Honda service is! Good communication and fast to get your car checked in and you on your way. All staff is a pleasure to work with. More

Oil change Very good and fast service. Angela was great, popcorn and drinks a nice service for all of the waiting customers. Will take car again for sure Very good and fast service. Angela was great, popcorn and drinks a nice service for all of the waiting customers. Will take car again for sure More