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Regal Acura - Service Center

Lakeland, FL

4.5
643 Reviews

643 Reviews of Regal Acura - Service Center

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September 24, 2020

Chrissy has been such a great service writer since day one! She always greats me with so much love, how can I not be pleased with her service. More

by YOKASTAMARTINEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2020 -

Regal Acura responded

Thank you for the awesome feedback! We love Chrissy and agree that she is a great service advisor!

September 22, 2020

Always nice to meet / see smiling faces when anytime i get there for customer help is friendly as well as always offered . And thank you . More

by BMARIO8101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Young
Sep 23, 2020 -

Regal Acura responded

Thank you for taking the time to leave us feedback regarding your visit to Regal!

September 14, 2020

Thank you for your customer service.That was very quick Thank you for your customer service. That was very quick and short time waiting. I hope to keep doing this job and make customer happy. More

by mazaheri.mahmoud
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Pendergrass
Sep 16, 2020 -

Regal Acura responded

Thank you Mazaheri!

September 14, 2020

Very satisfied with the dealership’s personnel! Very friendly ! But Ray Taylor is the best ! I have been going there for more than 25 years and bought over 10 cars there! More

by JIMPATCP
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2020 -

Regal Acura responded

Thank you for your loyalty to Regal! We appreciate you taking the time to leave us feedback and agree that Ray is pretty awesome!

September 12, 2020

Paid for a B1 service and all I got was an oil change. No multi point inspection or tire rotation. Definitely not happy with the service. More

by GARAQUE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kyle Cook
Sep 16, 2020 -

Regal Acura responded

Will you please provide your name or telephone number so we can look up your service records?

September 10, 2020

Takes WAY over estimated time to get your car fixed. No follow up on dates or anything. Getting a loaner is another challenge. Good luck More

by JENNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray Taylor
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 05, 2020

I appreciate the service I received during my last visit. Ray was extremely helpful. My car was sanitized. Awesome!! I would recommend this dealership to a friend. More

by FMAINER26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Cheshire
Sep 10, 2020 -

Regal Acura responded

Thank you for taking the time to let us know how we are doing! We appreciate your feedback and of course are always excited about recommendations to friends!

September 03, 2020

I took my car in because the computer was going black and not working They were unable to fix my problem I since went to a different dealership and they fixed it More

by tom.wagoner
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kyle Cook
Sep 10, 2020 -

Regal Acura responded

Thank you Mr Wagoner for leaving us feedback. After doing some research on your last visit, it looks like they could not duplicate the problem, so no repair would have been recommended on the vehicle. However we do understand that problems can be intermittent. We are glad that you were able to get the issue duplicated and repaired.

Sep 10, 2020 -

tom.wagoner responded

They did not need to duplicate the problem They needed to read Bulletin 20-031 to see how to fix my problem That is what the other dealership did.

August 26, 2020

Ray and Angelo and the team did a great job in getting my 2020 Acura MDX realigned after I hit a pothole. Angelo explained to me what work was performed and gave me an overview of what systems they checked t More

by RMGATOR90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angelo, Kyle Cook
Sep 02, 2020 -

Regal Acura responded

Thank you for taking the time to let us know how we did on your recent visit to our service department!

August 26, 2020

Rob took great care of us and kept me updated on everything all along the way we will definitely return to regal Acura to see rob in the future More

by Ashleigh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob in service
Sep 02, 2020 -

Regal Acura responded

Thank you Ashleigh!

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