Back

Regal Acura - Service Center

Lakeland, FL

4.5
643 Reviews

643 Reviews of Regal Acura - Service Center

Sort by
November 13, 2020

Ray Taylor was great to work with and communicated clearly. Never seemed too busy to listen and answer customer questions. I will be contacting him again when my vehicle needs to be serviced. More

by WHOLUBA33809
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2020 -

Regal Acura responded

Drive safe, we will see you next time!

November 10, 2020

The service was completed quickly without any issues. My car was washed and cleaned before I picked it up.word word word word word word More

by RTEBBE00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

Regal Acura responded

The complimentary cleaning is probably my favorite part!

November 09, 2020

Great service. Adam has been my go to and has always taken great care of me. Moved from Texas and looked for a new dealership to service my Acura. Found my home with Regal Acura! More

by Shawn Molina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Phillips
Nov 18, 2020 -

Regal Acura responded

Welcome to Florida & the Regal Family!

November 09, 2020

The service was informative, quick, and friendly. Appreciated the advice and commentary car wash. I will return for future service and I will also recommend to others. More

by KIMWILLIAMS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Cook
Nov 18, 2020 -

Regal Acura responded

Awesome, thank you!!

November 08, 2020

Work requested not shown as done. Service adviser never called to indicate whether or not vehicle was ready. Customer called 3 times and left on hold 2 of those times without anyone answering. Never heard More

by VTROIANO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Prefer not to name adviser.
Nov 09, 2020 -

Regal Acura responded

Thank you for your feedback, so that we could look into this further would you please reply privately with your name & telephone number so we can look up you records? Thank you, Alaina Southern Customer Service Manager 863-333-4633

Nov 10, 2020 -

VTROIANO responded

Your email says to respond privately but this box indicates that the response is public.

November 05, 2020

Chrissy Hartman is the best of the best in the Service Department. I have always trusted her and know my car will be in excellent condition. More

by corky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Regal Acura responded

Thanks, we think Chrissy is pretty great too

November 04, 2020

I waited a little over 4hours for my service. This was unacceptable since it only included an oil change, tire rotation, and a recall of the airbag inflator. I don't blame the service advisor for this, bu More

by SERGEST
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Young
Nov 09, 2020 -

Regal Acura responded

Thank you for your feedback, so that we could look into this further would you please reply privately with your name & telephone number so we can look up you records? Thank you, Alaina Southern Customer Service Manager 863-333-4633

October 28, 2020

I really like the professional courtesy given and how they go above beyond to help their customers. I will always service my Acura here. Thank you for great service! More

by sdeliverme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Brown
Nov 02, 2020 -

Regal Acura responded

Thank you for the great review!

October 28, 2020

I have been going to Regal for service for several years. Rob is a great service advisor and he and his associates always treat me well. More

by BRODWELL
Recommend Dealer
Yes
Employees Worked With
Rob Young
Nov 02, 2020 -

Regal Acura responded

Thank you, we appreciate you!

October 22, 2020

Rob has always been a great service person and he didn’t come short this time. He greets me as though I is only customer. More

by BISHOPKRB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob
Oct 23, 2020 -

Regal Acura responded

Thank you, we think Rob is pretty great too!

...
54
...