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Regal Acura - Service Center

Lakeland, FL

4.5
643 Reviews

643 Reviews of Regal Acura - Service Center

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December 17, 2020

I don’t want to write any words but you won’t let me submit the review unless I do so here are your 25 words. More

by Lstupakiewicz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Cook
Dec 21, 2020 -

Regal Acura responded

Thanks for the 5 stars.

December 16, 2020

Excellent service, clean facility wonderful customer relationship, they did exactly what I asked for to be done. Ray Tylor is a great guy and very knowledgeable what need to be done. Job will done! Hav More

by aziz_khairzada
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2020 -

Regal Acura responded

Happy Holidays to you and yours!

December 14, 2020

I brought my car in this past Saturday for oil change my tires were rotated and my left front rim was scratched. In the center. More

by mr.jlmurphy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sonny Glover, Lisa Cheshire, David Constant
Dec 16, 2020 -

Regal Acura responded

Good afternoon Mr. Murphy. I've spoken with your service advisor Jessica. She has the photos from the walk-around that was done on your vehicle upon your arrival Saturday and would like to compare them to the affected rim. Please at your earliest convenience bring your vehicle back to the dealership so that they can assess the situation. In the meantime if you have any questions or concerns please contact me at (863)577-3205. Thank you! Kelli Woodside

Dec 16, 2020 -

mr.jlmurphy responded

I brought my car up to Regal Acura yesterday. I think the guy i talk to was name Lester. 1st desk on left soon as you walk into the show room by slide glass door. Told me that it would after the first of the year before anything could be done

December 07, 2020

I’m very pleased having Ray taking care of me when I take my car for service. I now live in Tampa but I will continue taking my car to Lakeland because I know Ray is there for me. More

by MARIAOLY1949
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2020 -

Regal Acura responded

Thank you Maria! We agree that Ray is definitely worth the drive over from Tampa!

December 02, 2020

The service team at Regal Acura is thorough in their work and consistently provides professional and courteous service. I know I can depend on them to maintain my vehicle. More

by Faust Family
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Cook
Dec 02, 2020 -

Regal Acura responded

Thank you Faust Family!

November 28, 2020

My appointment was at 1pm. I arrived almost 30 min early and was taken care of right away. Car was serviced and I was on my way quickly. All the employees are great!! More

by DMW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Advisor: Alex Rosario
Nov 30, 2020 -

Regal Acura responded

Thank you for choosing Regal for your vehicle servicing needs!

November 25, 2020

The service is always great. The employees are very friendly but when they did my ecoblock somehow they knock loose the black thing on the windshield behind the rear view mirror. I am out of town so More

by MONA57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Cook
Nov 30, 2020 -

Regal Acura responded

Thank you for taking the time to leave us feedback! Please feel free when you get back to town to bring your vehicle back by the dealership for them to reattach the loose item.

Nov 30, 2020 -

MONA57 responded

Thank you

November 25, 2020

I always feel welcome and taken care of here. We felt safe here in light of COVID at this appt., also. Chrissy does a great job for us! More

by T_SCHIPFER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Cook
Nov 30, 2020 -

Regal Acura responded

Thank you for choosing Regal for your vehicle servicing needs! Safety is of utmost importance and we are taking all of the necessary precautions to keep all customers and employees safe while at our dealership!

November 25, 2020

Ray was able to get me in on short notice due to my battery failing, but also got the oil and tires serviced. Great service! More

by Waterrpage
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Regal Acura responded

Thank you for choosing Regal for your vehicle servicing needs! We are so glad was able to get you worked in and taken care of quickly!

November 16, 2020

Service work was completed in the time promised and for the estimated price. Chrissy was very helpful. We will return for our next scheduled maintenance. More

by ROB58RUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

Regal Acura responded

Thanks, see you next time! Drive Safe

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