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Regal Acura - Service Center

Lakeland, FL

4.5
609 Reviews

609 Reviews of Regal Acura - Service Center

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September 12, 2020

Paid for a B1 service and all I got was an oil change. No multi point inspection or tire rotation. Definitely not happy with the service. More

by GARAQUE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kyle Cook
Sep 16, 2020 -

Regal Acura responded

Will you please provide your name or telephone number so we can look up your service records?

September 10, 2020

Takes WAY over estimated time to get your car fixed. No follow up on dates or anything. Getting a loaner is another challenge. Good luck More

by JENNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray Taylor
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 05, 2020

I appreciate the service I received during my last visit. Ray was extremely helpful. My car was sanitized. Awesome!! I would recommend this dealership to a friend. More

by FMAINER26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Cheshire
Sep 10, 2020 -

Regal Acura responded

Thank you for taking the time to let us know how we are doing! We appreciate your feedback and of course are always excited about recommendations to friends!

September 03, 2020

I took my car in because the computer was going black and not working They were unable to fix my problem I since went to a different dealership and they fixed it More

by tom.wagoner
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kyle Cook
Sep 10, 2020 -

Regal Acura responded

Thank you Mr Wagoner for leaving us feedback. After doing some research on your last visit, it looks like they could not duplicate the problem, so no repair would have been recommended on the vehicle. However we do understand that problems can be intermittent. We are glad that you were able to get the issue duplicated and repaired.

Sep 10, 2020 -

tom.wagoner responded

They did not need to duplicate the problem They needed to read Bulletin 20-031 to see how to fix my problem That is what the other dealership did.

August 26, 2020

Ray and Angelo and the team did a great job in getting my 2020 Acura MDX realigned after I hit a pothole. Angelo explained to me what work was performed and gave me an overview of what systems they checked t More

by RMGATOR90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angelo, Kyle Cook
Sep 02, 2020 -

Regal Acura responded

Thank you for taking the time to let us know how we did on your recent visit to our service department!

August 26, 2020

Rob took great care of us and kept me updated on everything all along the way we will definitely return to regal Acura to see rob in the future More

by Ashleigh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob in service
Sep 02, 2020 -

Regal Acura responded

Thank you Ashleigh!

August 22, 2020

I was a little disappointed that they couldn't figure out what was going on with my car because a technician didn't have a functioning computer, so it was handed off to another. I am pleased that they found More

by fire37bee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dustin Brown
August 20, 2020

Prompt and courteous service. Easy to make appointments. Service accomplished in less time than expected. Reasonable pricing for services performed. It just doesn't get any better. More

by BEELMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Pendergrass
Aug 21, 2020 -

Regal Acura responded

Thank you for taking the time to let us know how we are doing! We appreciate your feedback and look forward to working with you again on any service/sales needs that you may have!

July 02, 2020

Dustin my advisor, was very nice and attentive to making Dustin my advisor, was very nice and attentive to making sure he taking care of my car. He returned my calls in a timely manner. More

by ATORRES2KG
Recommend Dealer
Yes
Employees Worked With
Dustin
Jul 02, 2020 -

Regal Acura responded

Thank you for taking the time to let us know how we are doing!

June 29, 2020

Best dealership I've been to due to Kyle humble customer service throughout the 4yrs I've been in FL. Thank you Kyle. Service department. More

by STERLING.CHavis7
Recommend Dealer
Yes
Employees Worked With
Kyle
Jul 02, 2020 -

Regal Acura responded

Thank you for taking the time to leave us positive feedback! We appreciate your comments!

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