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Regal Acura - Service Center

Lakeland, FL

4.5
609 Reviews

609 Reviews of Regal Acura - Service Center

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October 08, 2020

Over these past 6 years I have found Troy Carter a pleasure to deal with and Ray and Rob in the service area are also a pleasure. More

by MICRIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Exum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2020 -

Regal Acura responded

Thank you for taking the time to leave us feedback! We appreciate your comments and your continued loyalty to Regal!

October 06, 2020

I have been happy with the service each time I take my car in. I really like working with Ray! He is always very helpful. More

by DT2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Cook
Oct 08, 2020 -

Regal Acura responded

Thank you, we agree -- Ray is pretty great!

October 05, 2020

Always outstanding service provided by this dealership. Technicians get my vehicle serviced correctly the first time and a loaner vehicle is provided for lengthy services so I can be on my way. More

by GREYAREA03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Young
Oct 05, 2020 -

Regal Acura responded

Thank you for taking the time to let us know how your recent visit to our service department went!

September 30, 2020

The service was done in time limit i expected.Did a multi- point inspection and noticed areas of concern and needs attention in future.Good Job. More

by OJACKSON7
Recommend Dealer
Yes
Employees Worked With
Tm Pendergrass
Oct 01, 2020 -

Regal Acura responded

Thank you for taking the time to let us know how we are doing!

September 25, 2020

Great service and detail with Eco Block. Waited and was continually informed by Ray Taylor of progress. Personable and friendly people! Great experience at Regal. More

by nolegal12ktl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2020 -

Regal Acura responded

Thank you!!

September 25, 2020

Very good experience. Kyle explained everything they were doing and the rating of my car components after the service. Would recommend regal service for acura to everyone. More

by PIMEDI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Cook
Sep 28, 2020 -

Regal Acura responded

Thank you

September 24, 2020

Chrissy has been such a great service writer since day one! She always greats me with so much love, how can I not be pleased with her service. More

by YOKASTAMARTINEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2020 -

Regal Acura responded

Thank you for the awesome feedback! We love Chrissy and agree that she is a great service advisor!

September 22, 2020

Always nice to meet / see smiling faces when anytime i get there for customer help is friendly as well as always offered . And thank you . More

by BMARIO8101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Young
Sep 23, 2020 -

Regal Acura responded

Thank you for taking the time to leave us feedback regarding your visit to Regal!

September 14, 2020

Thank you for your customer service.That was very quick Thank you for your customer service. That was very quick and short time waiting. I hope to keep doing this job and make customer happy. More

by mazaheri.mahmoud
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Pendergrass
Sep 16, 2020 -

Regal Acura responded

Thank you Mazaheri!

September 14, 2020

Very satisfied with the dealership’s personnel! Very friendly ! But Ray Taylor is the best ! I have been going there for more than 25 years and bought over 10 cars there! More

by JIMPATCP
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2020 -

Regal Acura responded

Thank you for your loyalty to Regal! We appreciate you taking the time to leave us feedback and agree that Ray is pretty awesome!

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