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Regal Acura - Service Center

Lakeland, FL

4.5
643 Reviews

643 Reviews of Regal Acura - Service Center

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January 13, 2021

The employees at this dealership were extremely helpful and kind. I really appreciated the courtesy ride elsewhere, so that I could get some things done while my car was being serviced More

by Liz Carol
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robert
Jan 18, 2021 -

Regal Acura responded

Thank you Liz!

January 08, 2021

Service was good and work performed was as asked. Wait time was as promised. No problems with the service. Very pleased with the work performed. More

by Terry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Phillips
Jan 11, 2021 -

Regal Acura responded

Thank you Terry for taking the time to leave us feedback regarding your recent visit to our service department!

January 01, 2021

Angelo did a great job getting my car in for a battery replacement. He searched my records to be sure information was accurate. He called to update us on the status of the car. When I came to pick up the More

by JUDIECLANTON
Recommend Dealer
Yes
Employees Worked With
Angelo
Jan 04, 2021 -

Regal Acura responded

Thanks Judie, we will see you next time!

December 31, 2020

Received excellent service when I took my car in. My service manager Ray Taylor let me know what was going on with my car from start to finish. Very professional service as always. More

by BGNOLES1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2021 -

Regal Acura responded

Thank you!

December 31, 2020

I hate doing surveys. Wow www wow we we were www eee w. W. E. E. R. S. D. s s s s e r r. More

by TOMP_6164
Recommend Dealer
Yes
Employees Worked With
Troy Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Exum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2021 -

Regal Acura responded

Thanks for the 5 stars!

December 29, 2020

Regal's staff and service is always amazing!! Christy, my service rep is always helpful in explaining things. She is also great with attention to detail. More

by JessVeal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2020 -

Regal Acura responded

Thank you for the awesome feedback!

December 21, 2020

I always get great service from Ray Taylor at Regal Honda Lakeland. I have been a client for many years and will remain. I just purchased a civic Honda for my teenage son. More

by KMUNDAY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2020 -

Regal Acura responded

Thank you!

December 18, 2020

They will tell you parts need to be replaced when it's not the actual part that has failed but maybe just a simple o-ring or something else easily fixed. More

by ATOWNTRASHBMXING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't feel like nameing
Dec 21, 2020 -

Regal Acura responded

We hope the 0ring was all the vehicle needed. If you would like to send more feedback privately so we can look into this further. You can reach Alaina Southern Customer Service Manager at 863-333-4633 or alaina.s@regallakeland.com

Dec 22, 2020 -

ATOWNTRASHBMXING responded

I was told it was my power steering pump that was bad and was causing the wineing sound i was hearing on cold mornings. I was quoted close to $1,000 to replace the pump. I asked if it could be the 2 rubber orings that go bad and can cause the same symptom, i was told "no we checked that, its the pump." i took the car home repalced the 2 o rings which arent even $10 for both and it hasnt made a sound in over a year....not the first time ive been told its a very expensive part and fixed it myself for nearly free....

Dec 22, 2020 -

Regal Acura responded

Could you send your VIN, name or telephone number so we can access your service records?

Dec 22, 2020 -

ATOWNTRASHBMXING responded

Sorry i was wrong, the correct amount was $3.48 to fix my problem myself compared to the $848.08 i was quoted there, not uncluding taxes and shop supplies and other additional fees. My vin is 19uua76577a044674

December 17, 2020

Always have a great experience at Regal Acura and will continue to purchase and have my car serviced there. Very knowledgeable staff and friendly people to work with. More

by JANEBURNETTE
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2020 -

Regal Acura responded

Thanks Jane, we appreciate you!

December 17, 2020

Regal Acura is a great dealership! I have been doing business with them for at least 12 years. Ray Taylor is an awesome service manager! Regal and Ray are simply the best! More

by MBSM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy Carter
Dec 17, 2020 -

Regal Acura responded

awww Shucks, we think you are pretty great too! Thanks for choosing Regal

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