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Regal Acura - Service Center

Lakeland, FL

4.5
643 Reviews

643 Reviews of Regal Acura - Service Center

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February 05, 2021

I needed new tires and Ray immediately got me quotes that were better than anywhere else and included road hazard. His service is amazing and is a big part of why I've purchased 6 vehicles from Regal in the More

by Waterrpage
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2021 -

Regal Acura responded

Wow, Thanks for choosing Regal!! We think Ray is pretty great too :)

February 04, 2021

Regal Acura has done great job completing all services to my car and explain these services and cost. My service representative did get job keeping me informed on progress of the service and explained each s More

by DWMCELROY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Carter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam
Feb 05, 2021 -

Regal Acura responded

Thank you!!

February 04, 2021

I have been a customer for years and everyone is always professional, kind and courteous! I feel that the work done is always quality work! More

by CAROL.WYNNGREEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Cook
Feb 05, 2021 -

Regal Acura responded

Thank you Carol!

February 02, 2021

Service is great I am annoyed by all the text messages I received regarding my appointment prior to the date I also filled out another review of service More

by Kwcrnnc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
R Young
Feb 03, 2021 -

Regal Acura responded

Thank you for the feedback & we apologize for any frustration that the text messages may have caused! Unfortunately many of these are generated by the software that we use, but, we will look into it and see if it can be modified.

February 02, 2021

Regal has an outstanding brand in the local area. They tell you what they mean and mean what they say. I can truly depend on any information I receive from them regarding products and services. The peop More

by Fngrower@aol.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2021 -

Regal Acura responded

We appreciate your loyalty to Regal and look forward to working with you again on any sales/service needs that you may have!

January 30, 2021

Everyone was extremely friendly and helpful. Justin did a great job getting us in and on our way. This was our first time at your dealership and we'll definitely be coming back. More

by RKI2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin
Feb 01, 2021 -

Regal Acura responded

Thank you, we will see you next time :)

January 28, 2021

From sales to service over the past 4years has been great! Not one problem or issue. Rob in Acura service has been taken care of all of our service and he is why I kept coming back. More

by mladimer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Young
Jan 29, 2021 -

Regal Acura responded

Thank you for choosing Regal!

Jan 29, 2021 -

mladimer responded

No problems in 4 years of service. Its a first in my lifetime.

January 22, 2021

Service was timely (which surprised me) and the cost reasonable. I was able to make my appointment through the Internet, which was easy. My Service Advisor, Alex Rosario, was polite and answered all my More

by RLCOLLETTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Rosario
Jan 25, 2021 -

Regal Acura responded

Thank you, see you next time!

January 22, 2021

We were experiencing difficulty with linking our phone to the Bluetooth. Problem was resolved in a very short period of time with a complete exclamation given. I’ll support was extremely courteous and inform More

by Jim Prevatt
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robert Young
Jan 25, 2021 -

Regal Acura responded

Thanks Jim!

January 22, 2021

Comfortable surroundings no no pressure Brandon is very knowledgeable and made the experience very relaxing. I have done business with Regal for many years and will be happy to continue as long as nothing More

by RLABIAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Exum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service/Rob Young 5 stars, David Constant
Jan 25, 2021 -

Regal Acura responded

Thank you for choosing Regal, we hope to never xxxx you off :)

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