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Regal Acura - Service Center

Lakeland, FL

4.4
654 Reviews

654 Reviews of Regal Acura - Service Center

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March 03, 2021

Great service this is the second time they take care of my Acura. Thank you Ray Tailor for always taking care of me. Great dealer keep up the good work. More

by Maiky2525
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2021 -

Regal Acura responded

Thank you, see you next time :)

March 02, 2021

Service person was great. He was friendly, helpful, and made the experience better even though the wait was a little long for having an appointment. More

by sheas2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2021 -

Regal Acura responded

Thank you for your feedback, we will look into what caused the delay to prevent it from happening next time.

March 02, 2021

Great service overall. However greeting customers when you first pull up can definitely improve. Customer should not have to flag down service advisor to report issues with the car. Also advisor needs to More

by Kesh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Cook
Mar 03, 2021 -

Regal Acura responded

Thank you for your feedback, we will discuss this with our staff.

March 01, 2021

I brought my MDX in for its 6 month eco block and it came back to me like always looking like brand new again nice work vary happy. More

by JAWARREN3
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2021 -

Regal Acura responded

Thank you Mr. Warren for the great review! We agree that our detail department does a fantastic job :)

February 27, 2021

I am always pleased with the service from Regal Honda. Chrissy always goes above and beyond. She is the best with her customer service and passion to help customers. More

by THUYGHUE2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Freddy in Finance gets 5 stars , Ken Huckabee
Mar 01, 2021 -

Regal Acura responded

Thank you!!

February 25, 2021

The device was prompt with being right on time, my service was friendly and ensured to be attentive to my time concerns and the service was quality. More

by lfields15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob
Feb 26, 2021 -

Regal Acura responded

Thank you for the feedback on your recent visit to Regal Service!

February 25, 2021

Always quick, efficient, and thorough. It’s a dealership I have never walked away with doubt of quality and analysis of mechanics and safety inspection. More

by TLXer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob
Feb 26, 2021 -

Regal Acura responded

We love your loyalty to Regal service!

February 23, 2021

Great job! Would recommend to anyone. The detailing was awesome. Will have it done again. Don’t know anything else to say but thanks for the great job. More

by ELM9560
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rob
Feb 24, 2021 -

Regal Acura responded

Thanks we appreciate you!

February 22, 2021

Very good friendly and attentive staff i was completely satusfied with the service and all the comfort provided.. was answer all the questions i asked More

by GUSMTX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Cook
Feb 23, 2021 -

Regal Acura responded

Thank you for the review and for choosing Regal for your vehicle's service needs!

February 13, 2021

I’ve used Regal since I bought my car in 2012. I’m used to personable, friendly service advisors (Tim, Kyle, Ray) who explain everything clearly to a non-mechanical brain. That’s what makes me want to come More

by Dianaa67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica
Feb 15, 2021 -

Regal Acura responded

Hello Diana. I apologize if your recent visit at our dealership was less than a great experience! Regal prides ourselves on making sure that our customers are completely satisfied. I'd love to hear more about what happened and look further into what services were performed. Could you please provide either your contact information or the last 6 of your vin so that we can access your records? Thank you and I look forward to hearing from you soon. Kelli Woodside (863)577-3205 or (863)687-8000 x1171

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