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Regal Acura - Service Center

Lakeland, FL

4.4
677 Reviews

677 Reviews of Regal Acura - Service Center

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April 30, 2021

Still trying to get service resolved! Impossible to get anyone on the phone! Customer service is no comparison to an Acura service department even though car is made by Honda More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Young
May 03, 2021 -

Regal Acura responded

We hate to hear that you are still having troubles getting things resolved. Please reach out to Customer Service Manager, Alaina Southern at 863-333-4633 to discuss. We are unable to access your records with the given information and your feedback is important to us.

April 29, 2021

Ray Taylor consistently provides high quality and through service. Ray is very professional and he's our go to staff member at Regal Acura. Jerry Kyle More

by JMKYLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Regal Acura responded

Thanks, see you next time!

April 29, 2021

It’s always great and I’ve always Rob as my service manger. Never had a bad issue in 5 years. I’m never disappointed. More

by mladimer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob
May 03, 2021 -

Regal Acura responded

That's great news! Thank you

April 28, 2021

The techs did a great job! They took care of my service and washed and cleaned my car like new. Pleasant experience. I would recommend them to anyone. More

by Anna W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob
May 03, 2021 -

Regal Acura responded

Thank you Anna!

April 24, 2021

Appointment was made easily. Service representative Ray Taylor was available upon my arrival to check my vehicle in and review my service records. Recommendations for service was made immediately before wo More

by WHOLUBA33809
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Regal Acura responded

Thank you for the feedback on your recent visit to our service department.

April 22, 2021

I went for a diagnostic and was told absolutely nothing but I need a engine and trans wit no notation of anything on it so I feel like I was cheaped out , and i asks like 3 people why and got noting back More

by Mickey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray Taylor
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Sinnerard, Jessica Torres
April 22, 2021

Always excellent service from a great group of professionals in the service department! Ray was really helpful and the driver of the shuttle very nice explaining that everyone at the service depa More

by RUN2BFIT_2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The shuttle driver, I think her name was Connie, was wonderful!
Apr 26, 2021 -

Regal Acura responded

Thank you for choosing Regal for your vehicle's service needs!

April 22, 2021

I bought my acura TL in 2013 and had used the is dealer for a service ever since. The service at this dealership has been consistently excellent. I was particularly impressed with my last visit as I came w More

by Russell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2021 -

Regal Acura responded

Thank you for making the extra drive for us Russell, see you next time :)

April 19, 2021

John S. The service representative provided exceptional customer service. I will most definitely return in the future and recommend this dealership to others for auto service needs. More

by Sarah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sinnerard
Apr 20, 2021 -

Regal Acura responded

Thanks Sarah

April 18, 2021

Rob was very helpful and went the extra mile I loved the loaner vehicle also got an alignment for a reasonable price will definitely go back More

by PASTELES2@MSN.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Regal Acura responded

Thank you, we look forward to seeing you again!

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