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Regal Acura - Service Center

Lakeland, FL

4.5
609 Reviews

609 Reviews of Regal Acura - Service Center

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December 31, 2020

I hate doing surveys. Wow www wow we we were www eee w. W. E. E. R. S. D. s s s s e r r. More

by TOMP_6164
Recommend Dealer
Yes
Employees Worked With
Troy Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Exum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2021 -

Regal Acura responded

Thanks for the 5 stars!

December 29, 2020

Regal's staff and service is always amazing!! Christy, my service rep is always helpful in explaining things. She is also great with attention to detail. More

by JessVeal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2020 -

Regal Acura responded

Thank you for the awesome feedback!

December 21, 2020

I always get great service from Ray Taylor at Regal Honda Lakeland. I have been a client for many years and will remain. I just purchased a civic Honda for my teenage son. More

by KMUNDAY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2020 -

Regal Acura responded

Thank you!

December 18, 2020

They will tell you parts need to be replaced when it's not the actual part that has failed but maybe just a simple o-ring or something else easily fixed. More

by ATOWNTRASHBMXING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't feel like nameing
Dec 21, 2020 -

Regal Acura responded

We hope the 0ring was all the vehicle needed. If you would like to send more feedback privately so we can look into this further. You can reach Alaina Southern Customer Service Manager at 863-333-4633 or alaina.s@regallakeland.com

Dec 22, 2020 -

ATOWNTRASHBMXING responded

I was told it was my power steering pump that was bad and was causing the wineing sound i was hearing on cold mornings. I was quoted close to $1,000 to replace the pump. I asked if it could be the 2 rubber orings that go bad and can cause the same symptom, i was told "no we checked that, its the pump." i took the car home repalced the 2 o rings which arent even $10 for both and it hasnt made a sound in over a year....not the first time ive been told its a very expensive part and fixed it myself for nearly free....

Dec 22, 2020 -

Regal Acura responded

Could you send your VIN, name or telephone number so we can access your service records?

Dec 22, 2020 -

ATOWNTRASHBMXING responded

Sorry i was wrong, the correct amount was $3.48 to fix my problem myself compared to the $848.08 i was quoted there, not uncluding taxes and shop supplies and other additional fees. My vin is 19uua76577a044674

December 17, 2020

Always have a great experience at Regal Acura and will continue to purchase and have my car serviced there. Very knowledgeable staff and friendly people to work with. More

by JANEBURNETTE
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2020 -

Regal Acura responded

Thanks Jane, we appreciate you!

December 17, 2020

Regal Acura is a great dealership! I have been doing business with them for at least 12 years. Ray Taylor is an awesome service manager! Regal and Ray are simply the best! More

by MBSM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy Carter
Dec 17, 2020 -

Regal Acura responded

awww Shucks, we think you are pretty great too! Thanks for choosing Regal

December 17, 2020

I don’t want to write any words but you won’t let me submit the review unless I do so here are your 25 words. More

by Lstupakiewicz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Cook
Dec 21, 2020 -

Regal Acura responded

Thanks for the 5 stars.

December 16, 2020

Excellent service, clean facility wonderful customer relationship, they did exactly what I asked for to be done. Ray Tylor is a great guy and very knowledgeable what need to be done. Job will done! Hav More

by aziz_khairzada
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2020 -

Regal Acura responded

Happy Holidays to you and yours!

December 14, 2020

I brought my car in this past Saturday for oil change my tires were rotated and my left front rim was scratched. In the center. More

by mr.jlmurphy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sonny Glover
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Cheshire, David Constant
Dec 16, 2020 -

Regal Acura responded

Good afternoon Mr. Murphy. I've spoken with your service advisor Jessica. She has the photos from the walk-around that was done on your vehicle upon your arrival Saturday and would like to compare them to the affected rim. Please at your earliest convenience bring your vehicle back to the dealership so that they can assess the situation. In the meantime if you have any questions or concerns please contact me at (863)577-3205. Thank you! Kelli Woodside

Dec 16, 2020 -

mr.jlmurphy responded

I brought my car up to Regal Acura yesterday. I think the guy i talk to was name Lester. 1st desk on left soon as you walk into the show room by slide glass door. Told me that it would after the first of the year before anything could be done

December 07, 2020

I’m very pleased having Ray taking care of me when I take my car for service. I now live in Tampa but I will continue taking my car to Lakeland because I know Ray is there for me. More

by MARIAOLY1949
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2020 -

Regal Acura responded

Thank you Maria! We agree that Ray is definitely worth the drive over from Tampa!

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