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Regal Acura - Service Center

Lakeland, FL

4.4
677 Reviews

677 Reviews of Regal Acura - Service Center

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May 12, 2021

Timely and precise service! Friendly and busy dealership! They honored an internet coupon and finished by a promised time. I can recommend this dealership anytime! More

by HJCMD
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Regal Acura responded

Thank you. We appreciate your kind review of Regal Acura and hope you will visit again soon. Take care.

May 10, 2021

They did not recognize my $20 coupon. The email I received said nothing about it being for females only. Secondly someone from administration was supposed to contact me about this but no one did. More

by BILLKISH2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
rob young
May 11, 2021 -

Regal Acura responded

Thanks for choosing Regal!

May 11, 2021 -

BILLKISH2002 responded

They did not recognize my $20 coupon. The email I received said nothing about it being for females only. Secondly someone from administration was supposed to contact me about this but no one did. Thirdly. What good is it to have a multi-point inspection done and printed out where you can not interpret the results. The report was supposed to show in color the results. The report printed out was in black and white. Reading the report in black and white showed I had some problems when in fact the opposite was true. I have a color laser jet printer that cost me less than $300. You would think large car operation could offered that amount. I bought my Acura here and have always had my service here but this was the worst experience I ever had.

May 11, 2021 -

BILLKISH2002 responded

I responded above. Maybe you should make sure your computer systems work.

May 06, 2021

Everything was explained well and was handled in a timely and friendly manner. I had driver’s take me to and from home because of a possible wait. More

by CMSHeLNUT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy the driver who was super friendly , John Sinnerard
May 06, 2021 -

Regal Acura responded

Thank you for taking the time to leave us feedback on your recent visit to our service department!

May 05, 2021

Great service provided by great people. Levi kept me well informed and made me feel like a valued customer. I will return here for future service More

by jjasjj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Levi
May 05, 2021 -

Regal Acura responded

Thank you, see ya next time :)

May 05, 2021

The service on my Acura TLX was completed faster than I expected. My car was returned to me with the exterior washed and the interior vacuumed. More

by ROTHASSOCIATES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Young
May 06, 2021 -

Regal Acura responded

Thank you for choosing Regal for your vehicle's service needs!

May 05, 2021

Excellent service was provided by Rob Young and his team for servicing my Acura TLX this Monday They were busy but got it done with not much hassle More

by JASREMANHAYER
Recommend Dealer
Yes
Employees Worked With
Rob Young
May 06, 2021 -

Regal Acura responded

Thank you for choosing Regal for your TLX'S service needs!

May 04, 2021

service was great. I dropped the car off then went to do what I needed to get done and was able to come back to pick it up. More

by Danyell0917
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Young
May 05, 2021 -

Regal Acura responded

Thanks for choosing Regal!

May 04, 2021

Levi took great care of us. It was my first time having Levi as our service advisor, but he was great! I got in and out very fast! More

by Waterrpage
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Levi
May 05, 2021 -

Regal Acura responded

That's great to hear!

May 03, 2021

I have a problem with my powertrain. Service was unable to duplicate on the highway and would not further investigate. Not happy with my car. More

by IBDANCING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob
May 04, 2021 -

Regal Acura responded

Sometimes it is difficult to duplicate a problem. If you would like to do a ride-along with a tech to help give them a better picture we would be happy to arrange at any of our 3 service locations. Just give us a call!

April 30, 2021

Fantastic service. Ray is genuinely kind. He checked in my car. He has a very calm attitude. I hope I’m at the 25 word minimum. Haha. Thanks for great customer service. More

by ED50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Regal Acura responded

Thanks Ed!

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