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Regal Acura - Service Center

Lakeland, FL

4.4
654 Reviews

654 Reviews of Regal Acura - Service Center

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April 12, 2021

A friendly place to have your car taken care of. All work done fast and efficiently Ray Taylor is the person who takes care of me and couldn’t be a better person than he is. Awesome More

by BNEMMONDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2021 -

Regal Acura responded

Thank you for the feedback! We agree that Ray is the best!

April 09, 2021

Very good experience. Rob young was wonderful Everything was done quickly, attitude was very professional and charges were reasonable. Great experience and will definitely return here More

by UMAIRSYEDEHMED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Young, Robert
Apr 12, 2021 -

Regal Acura responded

We love hearing how satisfied you were with our service department and we look forward to working with you again on any future service/repair needs that you may have!

April 07, 2021

Efficient fast service very pleased Rob was attentive Efficient fast service very pleased Rob was attentive Was able to attend to my needs Will definitely go back again Will also purchase my next ca More

by PASTELES2@MSN.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob
Apr 07, 2021 -

Regal Acura responded

Thank you we can't wait to see you next time :)

April 01, 2021

Dealership was efficient, friendly and professional. The tire I need was in stock so I was able to get my repair done same day. Levi is one of the best service writers I have worked with to date. More

by tmselz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Levi
Apr 05, 2021 -

Regal Acura responded

Glad to have you back on the road again so quickly!

April 01, 2021

Awesome place!, Awesome workers! Also wanted to thank Tony Montano for helping me get my car service in and out! APPRECIATED would recommend to anyone that needs there car service. Thank you! Regal Acura More

by denomoua
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TONY MONTANO
Apr 05, 2021 -

Regal Acura responded

Thank you for trusting us with your vehicle.

March 23, 2021

I am gonna be honest here, It feels like every time I take my ILX in for something, Something is broken or done wrong. First, the tint on it was done in such a way that left streaks in between the Glass More

by Richard Mercer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John with Service.
Mar 24, 2021 -

Regal Acura responded

Richard, We apologize for the inconvenience but we were unaware of the tint issue. John has left you a message regarding your part and we would like to take a look at your tint. It comes with a lifetimes warranty so we will do whatever we can to help.

March 22, 2021

The wrong part was ordered first for our car so our car was there for almost 10 days, we did have a loaner however it seems ridiculous for it to be in that long for such a minor service. More

by AW.JT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2021 -

Regal Acura responded

We apologize for any frustration that you experienced waiting for the part for your vehicle to arrive.

March 18, 2021

People that work in the dealer including service department are very nice and explain all the procedures and the time that you have to wait. Tony is a very nice and professional and speak Spanish a More

by Ecansshadow03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony in service department , Ken Huckabee, Pedro Jenner
Mar 22, 2021 -

Regal Acura responded

Thanks for choosing Regal!

March 18, 2021

Service was as expected, John kept me informed of the status of my vehicle and results of checks performed. I had a rental vehicle which facilitated the week I had to wait gir the work to be completed. More

by MES.PAGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Mar 22, 2021 -

Regal Acura responded

Thanks, Glad to have you back on the road!

March 17, 2021

Had a service appt. and was greeted promptly. The service rep, John, explained the process and told me the approximate time it would take since I was waiting on the vehicle. He checked in with me several tim More

by JHRABUSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Mar 17, 2021 -

Regal Acura responded

We love hearing what a great job John did taking care of you!

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