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Regal Acura - Service Center

Lakeland, FL

4.4
677 Reviews

677 Reviews of Regal Acura - Service Center

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May 24, 2021

Exceptional service provided by Rob. I had an emergency and had to move my appointment up a few days. Even though you were very busy, he found a way to accommodate me. More

by JHCARLSO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob
May 26, 2021 -

Regal Acura responded

Glad we could help when you needed us to step up! Thanks for choosing Regal :)

May 22, 2021

My service advisor, Levi was excellent as was the tech who did the repairs. My AC was blowing cold on the passenger side but warmer on the driver side. The tech diagnosed it quickly, while I waited, as lo More

by RHunter33627
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Levi
May 24, 2021 -

Regal Acura responded

Thank you for choosing Regal Lakeland!! We are glad to have you back on the road with cool air ;)

May 20, 2021

Lo único que no me gusta es que le dan la cita y tienes que esperar largo rato mas de 2 horas y media lo demás todo súper bien 👍 More

by xiomaramatos.c
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Rob Young
May 21, 2021 -

Regal Acura responded

Pedimos disculpas por el tiempo de espera prolongado. Valoramos sus comentarios y los transmitiremos a la gerencia.

May 21, 2021 -

xiomaramatos.c responded

🤗

May 20, 2021

CHRISSY HARTMAN does a great job. Thank you also for the shuttle service. I have dealt with Regal since 1977 and I plan to continue. More

by SHARONWJOHNSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam helped intake of my vehicle to help while Chrissy was with another customer. Great team work.
May 21, 2021 -

Regal Acura responded

Thank you for your loyalty to Regal, Sharon!

May 20, 2021

She did a excellent service very respectful and prompt flight, The service was great I’m happy with it thank you so much she was great sales lady More

by hessams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2021 -

Regal Acura responded

We appreciate your feedback!

May 20, 2021

Vehicle was transported to dealership quickly. Rob was helpful and communicated along the way with the diagnosis and expected time frame. Other service was recommended but may choose alternative servicer More

by KBENDORF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Young
May 21, 2021 -

Regal Acura responded

Thank you for the review!

May 19, 2021

Had to wait 3 hours for an oil change and tire rotation. They did not clean my car satisfactory. The key to unlock tire lock was not replaced where it ws found. More

by SIMS_238@msn.com
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Torres
May 21, 2021 -

Regal Acura responded

Thank you for taking the time to leave us feedback regarding your recent visit to our service department! We will be sure to pass your comments along to management for their review.

May 19, 2021

Rob is best. He is always cheerful and such a delight to work with. He is knowledgeable and recommends the service my car needs! I have never left unhappy. More

by 01Mike23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Exum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Sinnerard, David Voci, Jessica Torres
May 19, 2021 -

Regal Acura responded

Thank you Mike!

May 17, 2021

Christy was very knowledgeable on let me know the next step on service on my car repairs and any updt require I have Enjoy the service level given Perfect More

by PATSY33615
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2021 -

Regal Acura responded

Thank you Patsy!

May 12, 2021

Ray and team were great! Top notch customer service and quality work all with a smile and kind word. They are why I will return in the future. More

by jjasjj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Regal Acura responded

Thank you, we look forward to seeing you again!

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