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Regal Acura - Service Center

Lakeland, FL

4.4
654 Reviews

654 Reviews of Regal Acura - Service Center

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May 05, 2021

Great service provided by great people. Levi kept me well informed and made me feel like a valued customer. I will return here for future service More

by jjasjj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Levi
May 05, 2021 -

Regal Acura responded

Thank you, see ya next time :)

May 05, 2021

Excellent service was provided by Rob Young and his team for servicing my Acura TLX this Monday They were busy but got it done with not much hassle More

by JASREMANHAYER
Recommend Dealer
Yes
Employees Worked With
Rob Young
May 06, 2021 -

Regal Acura responded

Thank you for choosing Regal for your TLX'S service needs!

May 05, 2021

The service on my Acura TLX was completed faster than I expected. My car was returned to me with the exterior washed and the interior vacuumed. More

by ROTHASSOCIATES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Young
May 06, 2021 -

Regal Acura responded

Thank you for choosing Regal for your vehicle's service needs!

May 04, 2021

service was great. I dropped the car off then went to do what I needed to get done and was able to come back to pick it up. More

by Danyell0917
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Young
May 05, 2021 -

Regal Acura responded

Thanks for choosing Regal!

May 04, 2021

Levi took great care of us. It was my first time having Levi as our service advisor, but he was great! I got in and out very fast! More

by Waterrpage
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Levi
May 05, 2021 -

Regal Acura responded

That's great to hear!

May 03, 2021

I have a problem with my powertrain. Service was unable to duplicate on the highway and would not further investigate. Not happy with my car. More

by IBDANCING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob
May 04, 2021 -

Regal Acura responded

Sometimes it is difficult to duplicate a problem. If you would like to do a ride-along with a tech to help give them a better picture we would be happy to arrange at any of our 3 service locations. Just give us a call!

April 30, 2021

Fantastic service. Ray is genuinely kind. He checked in my car. He has a very calm attitude. I hope I’m at the 25 word minimum. Haha. Thanks for great customer service. More

by ED50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Regal Acura responded

Thanks Ed!

April 30, 2021

Still trying to get service resolved! Impossible to get anyone on the phone! Customer service is no comparison to an Acura service department even though car is made by Honda More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Young
May 03, 2021 -

Regal Acura responded

We hate to hear that you are still having troubles getting things resolved. Please reach out to Customer Service Manager, Alaina Southern at 863-333-4633 to discuss. We are unable to access your records with the given information and your feedback is important to us.

April 29, 2021

It’s always great and I’ve always Rob as my service manger. Never had a bad issue in 5 years. I’m never disappointed. More

by mladimer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob
May 03, 2021 -

Regal Acura responded

That's great news! Thank you

April 29, 2021

Ray Taylor consistently provides high quality and through service. Ray is very professional and he's our go to staff member at Regal Acura. Jerry Kyle More

by JMKYLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Regal Acura responded

Thanks, see you next time!

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