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Regal Acura - Service Center

Lakeland, FL

4.5
611 Reviews

611 Reviews of Regal Acura - Service Center

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March 11, 2021

EXCELLENT SERVICE, RAY WAS VERY HELPFUL AND NICE. EXPLAINED ABOUT MY SERVICE AND WENT OVER THE MULTI POINT INSPECTION REPORT. MY CAR WAS CLEANED AND WASHED. THRE CASHIER WAS VERY PLEASANT More

by JUDY25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2021 -

Regal Acura responded

Thank you for the feedback and 5-star rating Judy! We love Ray as well and are so glad that he is a part of the Regal Team!

March 10, 2021

Went for service everything went find just a little pricey I wonder if I got synthetic oil but overall everything was pretty good ill be back More

by JOHNDALE1519
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica torres/3066
Mar 12, 2021 -

Regal Acura responded

Thank you for the feedback John! If you have any questions on the service provided please feel free to reach out to Adam or myself and we would be more than happy to assist you! Kelli Woodside (863)577-3205

March 09, 2021

My advisor for the day was supposed to be Adam but he was out of the office. I asked around who could help me and I was approached by Levi Dillard. He did a phenomenal job ensuring I received service, that I More

by JOHNNYSWILSONSR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Levi Dillard
Mar 09, 2021 -

Regal Acura responded

Thank you Johnny for the feedback. We love hearing what a great job Levi did assisting you :)

March 05, 2021

Waited 3hrs abd paid $90. just for them to tell me that they are unsure if it's a seatbelt or sensor issue...wanted to charge me an additional $310. to replace the sensor, but still didn't know if the issu More

by ALICEGREENE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Levi
Mar 08, 2021 -

Regal Acura responded

Alice, Thank you for your feedback. We make every attempt to diagnose the issue, unfortunately sometimes it can only be narrowed down to a few possibilities. Please contact David Voci, Honda Service Manager to discuss at 863-687-8000

March 05, 2021

I have a 1994 Acura integra. Took it to your service department 1) cruise control fails to engage 2) ABS warning light on 3) needed 60k service check. Your service advisor Levi Dillard and your mechanic More

by Dlkan59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Levi Dillard
Mar 08, 2021 -

Regal Acura responded

Thanks, we try our best :) That's one cool car you have though!!

March 04, 2021

I I I I I I I I I I I I I I I I I I I I I I I I i More

by nanwilyon
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Regal Acura responded

Thanks for the 5 stars!

March 03, 2021

The dealership is very clean and pleasant. All the employees are very accommodating and neatly dressed. My service associate was Levi. I could not ask for anyone to be more attentive and accommodating More

by CONEAC1997
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Cook
Mar 04, 2021 -

Regal Acura responded

That's great to hear, thank you!

March 03, 2021

Great service this is the second time they take care of my Acura. Thank you Ray Tailor for always taking care of me. Great dealer keep up the good work. More

by Maiky2525
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2021 -

Regal Acura responded

Thank you, see you next time :)

March 02, 2021

Service person was great. He was friendly, helpful, and made the experience better even though the wait was a little long for having an appointment. More

by sheas2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2021 -

Regal Acura responded

Thank you for your feedback, we will look into what caused the delay to prevent it from happening next time.

March 02, 2021

Great service overall. However greeting customers when you first pull up can definitely improve. Customer should not have to flag down service advisor to report issues with the car. Also advisor needs to More

by Kesh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Cook
Mar 03, 2021 -

Regal Acura responded

Thank you for your feedback, we will discuss this with our staff.

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