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Regal Acura - Service Center

Lakeland, FL

4.4
677 Reviews

677 Reviews of Regal Acura - Service Center

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July 07, 2021

Ray is the best service person around he always goes out of his way to make you are happy with the service and he did everything he could to please you More

by LINDAKBROCK1957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Regal Acura responded

Thank you Linda! We agree Ray always goes above and beyond for his customers :)

July 07, 2021

Regal is the place to go if you want personalized service. They greet you by name and walk you through all the services needed. Overall, we have been really satisfied with Regal. It’s worth the drive More

by Davmoha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Sinnerard, Jessica Torres
Jul 08, 2021 -

Regal Acura responded

Thank you for your loyalty to Regal!

July 06, 2021

Rob Young has done a great job for me for the last 20 years. I do think it's rude to insist that a customer write a minimum 25 words? More

by LARRYSHEARER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Young
Jul 08, 2021 -

Regal Acura responded

Unfortunately we dont have any control over the minimum word requirement, but we do appreciate you taking the time to leave us feedback Larry!

June 29, 2021

I had missing tool parts they don’t respond for me I run twice to the Deale they said will check But nothing So please let me know when you can do thanks More

by VICTORIA128128
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Torres
Jul 01, 2021 -

Regal Acura responded

Could you contact me at (863)577-3205 so that I can get more information about what is needed and what has been done so far? Thank you and I look forward to hearing from you soon. Kelli Woodside

June 28, 2021

Always and consistently a comfortable experience to have your service goals addressed. More

by WINKJACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Regal Acura responded

Thank you for choosing Regal for your vehicle's servicing needs!

June 25, 2021

I always receive professional and quality service. Ray is my Service Advisor he is knowledgeable, patient and is usually accommodating when scheduling service and repairs when needed. More

by GRANNYLOVESTHREE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Regal Acura responded

Thank you for trusting us & Ray with your vehicle :) See you next time

June 25, 2021

Very friendly. Appointment was on time andnI appreciated that. Rob was very responsive. More

by LindaS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Young
Jun 28, 2021 -

Regal Acura responded

Thank you!

June 25, 2021

My service advisor was Jessica and I was VERY impressed with her. In fact, I will always ask for her in the future More

by wilemsmom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Torres
Jun 28, 2021 -

Regal Acura responded

Jessica looks forward to helping you in the future :)

June 20, 2021

Replaced recalled fuel pump. Stated they couldn’t replicate dashboard rattle. Cars been rattling ever since. I don’t think the problem was worked as well as it should have been More

by MPVCAV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Sinnerard
Jun 21, 2021 -

Regal Acura responded

We apologize for the inconvenience. Perhaps you could schedule a ride-a-long with a technician to point out the noise you are hearing? We are unable to access your service records with the information provided, please call Honda Service Manager David Voci at 863-687-8000

June 18, 2021

I’m very pleased with the service I have my car service there I purchased cars from regal and I’m pleased with the service even though I live in Tampa I drive to Lakeland to have my car service at regal More

by MSQUEENBEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Regal Acura responded

Thank you for your continued loyalty to Regal!

Dec 15, 2021 -

MSQUEENBEE responded

Great service

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