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Regal Acura - Service Center

Lakeland, FL

4.5
611 Reviews

611 Reviews of Regal Acura - Service Center

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April 01, 2021

Dealership was efficient, friendly and professional. The tire I need was in stock so I was able to get my repair done same day. Levi is one of the best service writers I have worked with to date. More

by tmselz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Levi
Apr 05, 2021 -

Regal Acura responded

Glad to have you back on the road again so quickly!

April 01, 2021

Awesome place!, Awesome workers! Also wanted to thank Tony Montano for helping me get my car service in and out! APPRECIATED would recommend to anyone that needs there car service. Thank you! Regal Acura More

by denomoua
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TONY MONTANO
Apr 05, 2021 -

Regal Acura responded

Thank you for trusting us with your vehicle.

March 23, 2021

I am gonna be honest here, It feels like every time I take my ILX in for something, Something is broken or done wrong. First, the tint on it was done in such a way that left streaks in between the Glass More

by Richard Mercer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John with Service.
Mar 24, 2021 -

Regal Acura responded

Richard, We apologize for the inconvenience but we were unaware of the tint issue. John has left you a message regarding your part and we would like to take a look at your tint. It comes with a lifetimes warranty so we will do whatever we can to help.

March 22, 2021

The wrong part was ordered first for our car so our car was there for almost 10 days, we did have a loaner however it seems ridiculous for it to be in that long for such a minor service. More

by AW.JT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2021 -

Regal Acura responded

We apologize for any frustration that you experienced waiting for the part for your vehicle to arrive.

March 18, 2021

People that work in the dealer including service department are very nice and explain all the procedures and the time that you have to wait. Tony is a very nice and professional and speak Spanish a More

by Ecansshadow03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Huckabee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony in service department , Pedro Jenner
Mar 22, 2021 -

Regal Acura responded

Thanks for choosing Regal!

March 18, 2021

Service was as expected, John kept me informed of the status of my vehicle and results of checks performed. I had a rental vehicle which facilitated the week I had to wait gir the work to be completed. More

by MES.PAGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Mar 22, 2021 -

Regal Acura responded

Thanks, Glad to have you back on the road!

March 17, 2021

Had a service appt. and was greeted promptly. The service rep, John, explained the process and told me the approximate time it would take since I was waiting on the vehicle. He checked in with me several tim More

by JHRABUSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Mar 17, 2021 -

Regal Acura responded

We love hearing what a great job John did taking care of you!

March 17, 2021

Picked my car up and it was very clean. Service took a little longer than expected but service center was short of help. It was all good. More

by GARYCLEVELAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2021 -

Regal Acura responded

Thank you for your patience,

March 17, 2021

The service department met me at the door, checked the service history on my vehicle, and confirmed the requested and recommended services and prices as well as the estimated time that would be required. More

by alexfford16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2021 -

Regal Acura responded

Thank you!

March 11, 2021

Service was great, Adam was my service advisor and I had the oil changed and tires rotated. Finished up in about 20 minutes, including the car wash! More

by CATHY24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Phillips
Mar 11, 2021 -

Regal Acura responded

That's pretty good timing!

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