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Regal Acura - Service Center

Lakeland, FL

4.5
611 Reviews

611 Reviews of Regal Acura - Service Center

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May 04, 2021

service was great. I dropped the car off then went to do what I needed to get done and was able to come back to pick it up. More

by Danyell0917
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Young
May 05, 2021 -

Regal Acura responded

Thanks for choosing Regal!

May 04, 2021

Levi took great care of us. It was my first time having Levi as our service advisor, but he was great! I got in and out very fast! More

by Waterrpage
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Levi
May 05, 2021 -

Regal Acura responded

That's great to hear!

May 03, 2021

I have a problem with my powertrain. Service was unable to duplicate on the highway and would not further investigate. Not happy with my car. More

by IBDANCING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob
May 04, 2021 -

Regal Acura responded

Sometimes it is difficult to duplicate a problem. If you would like to do a ride-along with a tech to help give them a better picture we would be happy to arrange at any of our 3 service locations. Just give us a call!

April 30, 2021

Fantastic service. Ray is genuinely kind. He checked in my car. He has a very calm attitude. I hope I’m at the 25 word minimum. Haha. Thanks for great customer service. More

by ED50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Regal Acura responded

Thanks Ed!

April 30, 2021

Still trying to get service resolved! Impossible to get anyone on the phone! Customer service is no comparison to an Acura service department even though car is made by Honda More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Young
May 03, 2021 -

Regal Acura responded

We hate to hear that you are still having troubles getting things resolved. Please reach out to Customer Service Manager, Alaina Southern at 863-333-4633 to discuss. We are unable to access your records with the given information and your feedback is important to us.

April 29, 2021

It’s always great and I’ve always Rob as my service manger. Never had a bad issue in 5 years. I’m never disappointed. More

by mladimer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob
May 03, 2021 -

Regal Acura responded

That's great news! Thank you

April 29, 2021

Ray Taylor consistently provides high quality and through service. Ray is very professional and he's our go to staff member at Regal Acura. Jerry Kyle More

by JMKYLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Regal Acura responded

Thanks, see you next time!

April 28, 2021

The techs did a great job! They took care of my service and washed and cleaned my car like new. Pleasant experience. I would recommend them to anyone. More

by Anna W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob
May 03, 2021 -

Regal Acura responded

Thank you Anna!

April 24, 2021

Appointment was made easily. Service representative Ray Taylor was available upon my arrival to check my vehicle in and review my service records. Recommendations for service was made immediately before wo More

by WHOLUBA33809
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Regal Acura responded

Thank you for the feedback on your recent visit to our service department.

April 22, 2021

I bought my acura TL in 2013 and had used the is dealer for a service ever since. The service at this dealership has been consistently excellent. I was particularly impressed with my last visit as I came w More

by Russell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2021 -

Regal Acura responded

Thank you for making the extra drive for us Russell, see you next time :)

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