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Regal Acura - Service Center

Lakeland, FL

4.5
611 Reviews

611 Reviews of Regal Acura - Service Center

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May 19, 2021

Had to wait 3 hours for an oil change and tire rotation. They did not clean my car satisfactory. The key to unlock tire lock was not replaced where it ws found. More

by SIMS_238@msn.com
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Torres
May 21, 2021 -

Regal Acura responded

Thank you for taking the time to leave us feedback regarding your recent visit to our service department! We will be sure to pass your comments along to management for their review.

May 19, 2021

Rob is best. He is always cheerful and such a delight to work with. He is knowledgeable and recommends the service my car needs! I have never left unhappy. More

by 01Mike23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Exum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Sinnerard, David Voci, Jessica Torres
May 19, 2021 -

Regal Acura responded

Thank you Mike!

May 17, 2021

Christy was very knowledgeable on let me know the next step on service on my car repairs and any updt require I have Enjoy the service level given Perfect More

by PATSY33615
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2021 -

Regal Acura responded

Thank you Patsy!

May 12, 2021

Ray and team were great! Top notch customer service and quality work all with a smile and kind word. They are why I will return in the future. More

by jjasjj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Regal Acura responded

Thank you, we look forward to seeing you again!

May 12, 2021

Timely and precise service! Friendly and busy dealership! They honored an internet coupon and finished by a promised time. I can recommend this dealership anytime! More

by HJCMD
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Regal Acura responded

Thank you. We appreciate your kind review of Regal Acura and hope you will visit again soon. Take care.

May 10, 2021

They did not recognize my $20 coupon. The email I received said nothing about it being for females only. Secondly someone from administration was supposed to contact me about this but no one did. More

by BILLKISH2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
rob young
May 11, 2021 -

Regal Acura responded

Thanks for choosing Regal!

May 11, 2021 -

BILLKISH2002 responded

They did not recognize my $20 coupon. The email I received said nothing about it being for females only. Secondly someone from administration was supposed to contact me about this but no one did. Thirdly. What good is it to have a multi-point inspection done and printed out where you can not interpret the results. The report was supposed to show in color the results. The report printed out was in black and white. Reading the report in black and white showed I had some problems when in fact the opposite was true. I have a color laser jet printer that cost me less than $300. You would think large car operation could offered that amount. I bought my Acura here and have always had my service here but this was the worst experience I ever had.

May 11, 2021 -

BILLKISH2002 responded

I responded above. Maybe you should make sure your computer systems work.

May 06, 2021

Everything was explained well and was handled in a timely and friendly manner. I had driver’s take me to and from home because of a possible wait. More

by CMSHeLNUT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy the driver who was super friendly , John Sinnerard
May 06, 2021 -

Regal Acura responded

Thank you for taking the time to leave us feedback on your recent visit to our service department!

May 05, 2021

Great service provided by great people. Levi kept me well informed and made me feel like a valued customer. I will return here for future service More

by jjasjj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Levi
May 05, 2021 -

Regal Acura responded

Thank you, see ya next time :)

May 05, 2021

Excellent service was provided by Rob Young and his team for servicing my Acura TLX this Monday They were busy but got it done with not much hassle More

by JASREMANHAYER
Recommend Dealer
Yes
Employees Worked With
Rob Young
May 06, 2021 -

Regal Acura responded

Thank you for choosing Regal for your TLX'S service needs!

May 05, 2021

The service on my Acura TLX was completed faster than I expected. My car was returned to me with the exterior washed and the interior vacuumed. More

by ROTHASSOCIATES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Young
May 06, 2021 -

Regal Acura responded

Thank you for choosing Regal for your vehicle's service needs!

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