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Regal Acura - Service Center

Lakeland, FL

4.5
611 Reviews

611 Reviews of Regal Acura - Service Center

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July 18, 2021

Levi/service advisor was very helpful/friendly. Courtesy transportation was very timely. Driver was courteous and friendly. Check in process was also timely. Service performed as expected/no hidden charges More

by Dianaa67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Levi Dillard
Jul 19, 2021 -

Regal Acura responded

Thank you Diana

July 14, 2021

Christy is the best alway helpful very nice if you want fast and good service go see her she will take good care of you!! More

by LINDA.BOMAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2021 -

Regal Acura responded

Thank you Linda, glad to hear you were happy with your service visit.

July 09, 2021

The service man was very kind and helpfull. He helped to install mates and box up the original carpet mats in the box. Really appreciated his extra efforts. More

by Maggie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Sinnerard, Jessica Torres
Jul 12, 2021 -

Regal Acura responded

Thank you Maggie!

July 07, 2021

Ray is the best service person around he always goes out of his way to make you are happy with the service and he did everything he could to please you More

by LINDAKBROCK1957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Regal Acura responded

Thank you Linda! We agree Ray always goes above and beyond for his customers :)

July 07, 2021

Regal is the place to go if you want personalized service. They greet you by name and walk you through all the services needed. Overall, we have been really satisfied with Regal. It’s worth the drive More

by Davmoha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Sinnerard, Jessica Torres
Jul 08, 2021 -

Regal Acura responded

Thank you for your loyalty to Regal!

July 07, 2021

Chrissy gave awesome service! The service was fast and the waiting area was comfortable and gave great options while waiting! Love Ladies Tuesday! Thank you! More

by KBENDORF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Regal Acura responded

We love Ladies Tuesday as well and are so glad that you were able to utilize it :)

July 06, 2021

Rob Young has done a great job for me for the last 20 years. I do think it's rude to insist that a customer write a minimum 25 words? More

by LARRYSHEARER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Young
Jul 08, 2021 -

Regal Acura responded

Unfortunately we dont have any control over the minimum word requirement, but we do appreciate you taking the time to leave us feedback Larry!

June 29, 2021

I had missing tool parts they don’t respond for me I run twice to the Deale they said will check But nothing So please let me know when you can do thanks More

by VICTORIA128128
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Torres
Jul 01, 2021 -

Regal Acura responded

Could you contact me at (863)577-3205 so that I can get more information about what is needed and what has been done so far? Thank you and I look forward to hearing from you soon. Kelli Woodside

June 28, 2021

Always and consistently a comfortable experience to have your service goals addressed. More

by WINKJACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Regal Acura responded

Thank you for choosing Regal for your vehicle's servicing needs!

June 25, 2021

Very friendly. Appointment was on time andnI appreciated that. Rob was very responsive. More

by LindaS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Young
Jun 28, 2021 -

Regal Acura responded

Thank you!

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