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Regal Acura - Service Center

Lakeland, FL

4.5
611 Reviews

611 Reviews of Regal Acura - Service Center

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October 12, 2021

They could not diagnose the problem and could not fix it and run the car out of half a tank of gas and have only 25 miles left on tank More

by tomdiascrosr
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2021 -

Regal Acura responded

Good Afternoon Mr. Diascro. We appreciate your feedback and have accessed your records. Let me assure you that everything done on your vehicle is done by Honda's standards and recommendations. Unfortunately, with so much technology on these new vehicles diagnosing and repairing can be a little harder. On your first visit the codes were cleared and none returned. On your 2nd visit there were no stored codes in the system and the Technician could not get the vehicle to duplicate your concerns. Repairs can not be made without a stored code or obvious part/mechanical failure - of which neither were present at the point of service. A loaner vehicle was provided on both occasions to minimize your any disruption to your schedule. We understand your frustration, but, once again with the technology involved without the vehicle's computer providing what needs repair with a code or a visible mechanical part failure there is no way to repair the vehicle. Thank you for your understanding and if you have any other questions or concerns please do not hesitate to reach out. Kelli Woodside (863)577-3205 kelli.w@regallakeland.com

Oct 14, 2021 -

tomdiascrosr responded

Would it pay to buy one a those computer readers to plug if it happens again and not able to get to dealer

October 07, 2021

My service advisor Jessica Torres was so helpful from getting my service setup, to getting me a ride home and picking me up when the service work was complete. She also called me to let me know how the More

by ERACING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Rojas (Service Tech) , Jessica Torres
Oct 11, 2021 -

Regal Acura responded

Thank you for trusting us with your vehicle needs!

October 07, 2021

Despite the 5 day delay in the repairs, the parts are working well and the family is happy. More

by sgephraim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan Barnes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2021 -

Regal Acura responded

Thank you for understanding the delay in parts. We apologize for any inconvenience and hope things return to "normal" soon :)

October 05, 2021

Good service. Nice customers service. Easy to schedule. Good service. Nice customers service. Easy to schedule. Great service. You would not regret. Thanks More

by ROXY 2021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Huckabee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pedro Jenner, Jessica Torres
Oct 06, 2021 -

Regal Acura responded

Thank you for the wonderful comments!

October 05, 2021

Regal is Always prompt with service and efficient with my courtesy rides to and from their service center. More

by KMUNDAY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2021 -

Regal Acura responded

We appreciate you choosing Regal for your vehicle's service/repair needs!

October 04, 2021

Very nice people. Jessica Torres was awesome. She made the process went smoothly and answered all my questions. More

by Ongnoi88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Torres
Oct 06, 2021 -

Regal Acura responded

Thank you for choosing Regal for your vehicle's service/repair needs!

October 01, 2021

Nice place. Employees appear happy and are helpful. Wait time to speak to service tech was minimum. He was very friendly. More

by Sstrom425
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob
Oct 04, 2021 -

Regal Acura responded

Thank you

September 29, 2021

Nice clean. Loved that you clean car. A little upset that my license plate holder was broken and someone just taped it and didn't tell me what had happened. I had to see it when I got home and walked around More

by Davidnagy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan Barnes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2021 -

Regal Acura responded

Thank you for your feedback. We apologize for your tag holder and how that was handled please contact Customer Service Manager Alaina Southern at alaina.s@regallakeland.com with your information and what happened so she can resolve for you.

September 28, 2021

Staff,Chris Hartman was very helpful and friendly. Also auto service was not too long More

by mchau0815
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2021 -

Regal Acura responded

Thanks for choosing Regal!

September 27, 2021

Great service. Ray was amazing. Your outstanding service, updates through the process and always friendly and accommodating through the whole process! Thank you! More

by shawn.molina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2021 -

Regal Acura responded

We appreciate you choosing Regal for your vehicle's service needs!

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