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Regal Acura - Service Center

Lakeland, FL

4.5
611 Reviews

611 Reviews of Regal Acura - Service Center

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November 01, 2021

I couldn’t be more pleased with the service I received. Jessica was able to fit me in even though I came in without an appointment. It was extremely busy, but she made me feel important despite how busy it More

by Gigi Phillips
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron, Jessica Torres
Nov 03, 2021 -

Regal Acura responded

Gigi, thank you for choosing Regal for your service visit. We hope to see you again :)

October 31, 2021

Everything done on time. I like their activity and behavior.it was excellent.good luck More

by mohammadsikder31@g
Customer Service
Recommend Dealer
Yes
Employees Worked With
Megan Barnes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2021 -

Regal Acura responded

Thank you Mohammad!

October 28, 2021

I was very pleased with the service i received. They were very polite and professional! More

by ALVBRKS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2021 -

Regal Acura responded

Thank you for choosing Regal for your vehicle's service needs!

Nov 02, 2021 -

ALVBRKS1 responded

Alvbrks1@gmail.com is our email address

Nov 02, 2021 -

ALVBRKS1 responded

You do have our email address

October 27, 2021

Service staff is kind however, the techs appear to be incompetent. There’s been a lot of back and forth due to their lack of attention to detail. More

by evelynsepulveda92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Torres
Oct 29, 2021 -

Regal Acura responded

Evelyn, The vehicle you purchased from Carvana was sold to you with water damage and multiple other issues that were exasperated by another shops "repairs". Our staff has been working diligently to diagnose and repair the damage that has been done.

October 27, 2021

Attendants provided quick assistance. Great coffee. Employees are cheerful and seem to enjoy themselves. Car was washed and vacuumed. More

by huntts03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Young
Nov 01, 2021 -

Regal Acura responded

Thank you for choosing Regal for your vehicle's service needs!

October 21, 2021

I like being able to wait for my vehicle. You have a comfortable waiting area. More

by MWELSH2569
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2021 -

Regal Acura responded

Thank you!

October 20, 2021

Very happy with the service that I received at the regal service center than you More

by KITTY1624
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2021 -

Regal Acura responded

Thank you

October 15, 2021

The customer service was very good! Jessica explained everything and was very informative! She was the cherry on top to the excellent service! More

by MJQUINN73
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jessica Torres
Oct 19, 2021 -

Regal Acura responded

Thank you for choosing Regal for your vehicle's service/maintenance needs!

October 15, 2021

Excellent! Loved the kid room, drinks, and snacks. It kept my four year old very entertained and made it a super pleasant experience. The girl was so helpful. She got me out in time so that I could pick More

by Jenny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2021 -

Regal Acura responded

Thank you Jenny!

October 13, 2021

After waiting 2 1/2 hours for an oil change and tire rotation, I was told they only changed one of my wiper blades. The driver one would be in the next day and I could drive back to the dealership and h More

by jlwhammy
Recommend Dealer
No
Employees Worked With
Ray Taylor
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2021 -

Regal Acura responded

Could you please provide a Repair order # found on your paperwork or the last 6 of your vin # so that we can access your records? We want to take a look at what happened as well as check to see if your part has come in. Thank you and I look forward to hearing from you soon. Kelli Woodside kelli.w@regallakeland.com (863)577-3205

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