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Regal Acura - Service Center

Lakeland, FL

4.5
611 Reviews

611 Reviews of Regal Acura - Service Center

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November 13, 2021

This place is awesome! Service is the best around!! Chrissy and the express team know how to get things done!! Kudos !! More

by Escapethemadness
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2021 -

Regal Acura responded

Thanks, see you next time :)

November 10, 2021

Ray and Jessica was very professional and Gabriel the Technical was great and fast. Thanks More

by Ramon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grabriel Consepcion, Jessica Torres
Nov 12, 2021 -

Regal Acura responded

Thank you for choosing Regal

November 09, 2021

Great service again! Ray was so accommodating and got my car done very quickly. Thank you!! More

by GREYAREA03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2021 -

Regal Acura responded

Thank you for the great review!

November 06, 2021

Ray was very helpful and courteous. He took the time to throughly explain everything. I will recommend him to my friends and family. More

by JENNIFER HOLLEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2021 -

Regal Acura responded

Thank you Jennifer! We love Ray and agree that he does a great job!

November 06, 2021

Typically good service.,although last visit was very disappointing. Scheduled service for a part and when I got to the dealership they didn't have it. Then they tried to say I needed to call and tell t More

by mtmbran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Torres
Nov 08, 2021 -

Regal Acura responded

Thank you for taking the time to leave us feedback! We hate that you had such a frustrating experience and would like the opportunity to look into what transpired on your visit to our dealership. Could you please provide the last 6 of your vin # so that we can access your records? You can call or email me directly at (863)577-3205 or kelli.w@regallakeland.com. Thank you and I look forward to hearing from you soon. Kelli Woodside

November 05, 2021

Courteous, good follow up. Got the service done to our expectations. Thank you for your service. More

by JALFSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Torres
Nov 08, 2021 -

Regal Acura responded

Thank you for choosing Regal for your vehicle's service needs!

November 05, 2021

Austin was so great and made us feel so welcome. Also the ladies who checked us out were friendly too. Levi also helped out with the checkout. We love that warmth the staff here has towards the guests More

by nina421
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin, levi
Nov 08, 2021 -

Regal Acura responded

Thank you for the awesome comments! We always want our customers to feel welcome and valued at Regal!

November 04, 2021

My service person was nice but the dealership didn’t have good communication with Acura. My car was in the shop for 2 weeks. I had no idea the word would take so long. I probably not get another Acura becaus More

by mdelpha
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Megan Barnes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2021 -

Regal Acura responded

Good morning! We would love the opportunity to look deeper into what transpired on your visit to the dealership, but, unfortunately we can not access your records with the information provided. Could you please email me with either the last 6 of your vin # or your contact information so that we can pull up your service history on your vehicle. You can reach me either at (863)577-3205 or kelli.w@regallakeland.com. I look forward to hearing from you soon! Kelli Woodside

November 04, 2021

Rob Young is always very friendly and professional. Regarding the waiting room, you could re-install the popcorn machine for those waiting 2-3 hours for their car. Covid does not affect foods. More

by SERGEST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Young
Nov 08, 2021 -

Regal Acura responded

Thank you for the comments and suggestions! We will be sure to pass them along to management.

November 03, 2021

Megan Barnes was very friendly and professional..waiting room was clean and comfortable..i was in and out in no time..i will come again GREAT JOB!!! More

by MNWLKR91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2021 -

Regal Acura responded

Thanks, See ya next time!

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