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Regal Acura - Service Center

Lakeland, FL

4.5
611 Reviews

611 Reviews of Regal Acura - Service Center

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December 15, 2021

great people, great service at a great price. The process was flawless and i would recommend More

by michael.fisher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Torres
Dec 21, 2021 -

Regal Acura responded

Thank you Michael!

December 10, 2021

Ray is awesome, love the service at RegalAll of the Ray is awesome, love the service at Regal All of the employees very kind and very Professional. The best place for car repair The service people More

by MSQUEENBEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2021 -

Regal Acura responded

Thank you Ms Queen Bee! We agree Ray is pretty wonderful :)

Dec 15, 2021 -

MSQUEENBEE responded

Excellent service

December 10, 2021

Levi did an excellent job of keeping me informed. He was profession and represented your company well. More

by GRSUPMI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Levi
Dec 15, 2021 -

Regal Acura responded

We love Levi and are so glad that he is a part of the Regal Service Team!

December 06, 2021

Rob is my usual service advisor ( for more than 15 years )and I’ve always been able to give an excellent rating. Rob made the appointment for me and advised me he would not be available on that date . All More

by bhb001
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Allondra
Dec 08, 2021 -

Regal Acura responded

Hi Brenda. Levi our Lane Manager reached out to you yesterday to discuss what transpired on your visit to our dealership. We understand your frustration and look forward to working with you again and showing you the excellent 5-star customer service experience that Regal is know for. If you have any other questions, concerns or comments that you would like to discuss, please feel free to contact me at (863)577-3205 or via email at kelli.w@regallakeland.com Thank you! Kelli Woodside

December 04, 2021

If it wasn’t for Rob in the service department I would most likely go elsewhere. More

by MANDMRICHARDSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob
Dec 08, 2021 -

Regal Acura responded

We appreciate your loyalty to Rob and to Regal!

November 30, 2021

3 hour wait for an oil change and then arrived home to find my rim scratched from the tire wrench they used Will not use your dealership again More

by cwillard77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Names not relevant
Dec 03, 2021 -

Regal Acura responded

Hi Christina we have accessed your records and a member of management will be contacting you to discuss what transpired on your recent visit to our dealership. We value your feedback and look forward to speaking with you soon!

November 24, 2021

Ray is awesome! Easy to work with. Very reliable and communicative. A pleasure eta work with More

by kcoleman148
Customer Service
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Regal Acura responded

Thank you for choosing Regal Acura!

November 15, 2021

Eventhough the service department was very busy, my car was ready in a reasonable time and my service advisor Rob was excellent More

by CRESTED1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Young
Nov 16, 2021 -

Regal Acura responded

Thank you for choosing Regal!

November 14, 2021

Ray Taylor is the reason we purchased another MDX. He takes great care of us. Very professional and thorough. More

by sairales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2021 -

Regal Acura responded

Thank you and congratulations on your new Acura MDX!

November 13, 2021

Regal Service was great. I waited for my service and it was done in a timely manner. More

by Dr. Carl E. Lavorata
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Torres
Nov 15, 2021 -

Regal Acura responded

Thank you!

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