Back

Regal Acura - Service Center

Lakeland, FL

4.5
611 Reviews

611 Reviews of Regal Acura - Service Center

Sort by
January 12, 2022

Friendly and efficient, work was done as requested. We’ll us them for our next service requirements. More

by DDREINERT1312
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2022 -

Regal Acura responded

Thank you for choosing Regal for your vehicle's service needs!

January 11, 2022

Nothing to sayNothing to sayNothing to sayNothing to sayNothing to sayNothing to sayNothing to say More

by STEPHEN_WEST
Customer Service
Recommend Dealer
Yes
Employees Worked With
Rob
Jan 12, 2022 -

Regal Acura responded

Thank you for the 5-star rating Stephen!

January 07, 2022

Check in for service was easy. Team was polite and professional. Waiting area was clean with beverages and WiFi available. Service time seemed long but somewhat expected. Happy with repair results More

by melissacolvin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Smith
Jan 12, 2022 -

Regal Acura responded

Thank you Melissa!

December 30, 2021

I purchased my vehicle from Regal Acura, and plan to buy my next car from you. Everyone here at this dealership makes you welcome. Makes you feel they appreciate you. Down to the servicemen Ray Taylor has a More

by LOVECAT22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chrissy
Jan 03, 2022 -

Regal Acura responded

Thank you for your continued loyalty to Regal!

December 29, 2021

Service was average at best waited 1.5 hours. Ask the price for a part it took 30 minutes. More

by chris59576
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Austin
Dec 30, 2021 -

Regal Acura responded

Chris, Thank you for your feedback and patience. We were short staffed due to unforeseen circumstances and will do better next time.

December 29, 2021

I took my ‘19 Acura MDX for an oil change, tire rotation and inspection as part of regular scheduled maintenance. Chrissy Hartman was my service advisor and she provided great service. She was friendly and More

by Ajones1979
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2022 -

Regal Acura responded

Thank you for choosing Regal Service for your vehicles service/repair needs!

December 28, 2021

Unprofessional, sent in the Service survey, no one responds. So disappointed. Never apologized nor tried to make things right after the dealer screw up! More

by thekirks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Austin Smith
Dec 28, 2021 -

Regal Acura responded

Unfortunately, we can not access your service records based on the information provided. you feedback is important to us. Please respond privately with your name and telephone number or email Customer Service Manager, Alaina Southern at alaina.s@regallakeland.com

December 26, 2021

Good experience- some delays in getting parts but called me when in- thankful for the experience More

by n0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2021 -

Regal Acura responded

Thank you for your understanding on the parts delay.

December 17, 2021

Great, courteous, attentive That is all I wanted to Great, courteous, attentive That is all I wanted to write , we should not be force More

by magdalenarivera782
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Torres
Dec 21, 2021 -

Regal Acura responded

Thank you Magdalena!

December 15, 2021

They were extremely busy and the service tech advised me that it would be approximately 3 hrs for my car to be finished and gave me the option to reschedule. I chose to wait. He touched base with me periodi More

by JHRABUSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin
Dec 15, 2021 -

Regal Acura responded

We thank you for your feedback and appreciate you choosing Regal for your vehicle's service/maintenance/detail needs!

...
32
...