Regal Acura - Service Center

Staff was friendly costs were average to low. Only real negative I'd say is its a little strange that Acura doesn't have its own service department and or waiting area. It's slightly off putting I complete negative I'd say is its a little strange that Acura doesn't have its own service department and or waiting area. It's slightly off putting I completely understand Honda and Acura are the same brand. But from working at a Honda/Acura dealer the experience between the two are completely different Acuras supposed to be an entry level Luxury brand and experience and having service for that brand filter through Honda takes away from that experience. If I was purchasing an Acura brand new spending $50k+ on a vehicle and paying that luxury mark up I wouldn't wanna wait in a Honda show room or have my vehicle being serviced through the cheaper brand regardless if they're the same brand. More

Rob Young has been my Service Advisor for over 20 years. Rob has always made sure my vehicles were taken care of. Rob has always made sure my vehicles were taken care of. More

Super excellent trust. Good facilities . Faster service . Super compromise to be back again . thanks . God bless Super compromise to be back again . thanks . God bless More

Most friendly and helpful service department I have had the pleasure of use during 55 years of auto owner ship. The receptionist went so far as to give me a hug when we received the car. That is friendly a the pleasure of use during 55 years of auto owner ship. The receptionist went so far as to give me a hug when we received the car. That is friendly and caring service in my mind. More

Professional, friendly, and quick service. Very Pleased with my last few visits. Ray and Jessica have always shown me great customer service. with my last few visits. Ray and Jessica have always shown me great customer service. More

Very friendly but the service department is either incredibly slow or overbooked !Appointment was at 2 p.m but didn’t get serviced until almost 4! incredibly slow or overbooked !Appointment was at 2 p.m but didn’t get serviced until almost 4! More

Maintenance appointment has been nothing less than stellar. Rob Young greeted me promptly, discussed all the recommended work in advance and gave me an estimate of the cost. Work was done timely. stellar. Rob Young greeted me promptly, discussed all the recommended work in advance and gave me an estimate of the cost. Work was done timely. More

Had a great experience, no pressure environment, did not feel like I overspent or was charged for unnecessary work. High recommended for your service needs. feel like I overspent or was charged for unnecessary work. High recommended for your service needs. More

As soon as I pulled up to service I was nicely greeted as I exited my car. Which was nice because I was given no direction on who my service advisor would be when making my appointment. I exited my car. Which was nice because I was given no direction on who my service advisor would be when making my appointment. More

We went in for an oil change. We were told an oil change was also needed in the differential…. But I didn’t ordered a tire rotation. I felt I was being taken advantage of So, our $49.00 oil change soon r was also needed in the differential…. But I didn’t ordered a tire rotation. I felt I was being taken advantage of So, our $49.00 oil change soon ran over $200.00. Not at all what I expected. I will find a new place to have my oil changed. More