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Regal Acura - Service Center

Lakeland, FL

4.5
611 Reviews

611 Reviews of Regal Acura - Service Center

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August 24, 2022

Austin is the best service. , very helpful and nice I always have a good experience with him More

by DEPASIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin
Aug 25, 2022 -

Regal Acura responded

Thanks for choosing Regal!

August 24, 2022

My sales experience with Regal Acura was much better than the service experience. The only reason I would refer someone to the service is because of the experience I had with the sales department. From the f More

by aqrjr
Recommend Dealer
Yes
Employees Worked With
Ken Huckabee
4.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy 5 Stars. Troy Carter 6 stard
Aug 25, 2022 -

Regal Acura responded

Thank you for your feedback, we will send this to upper management. Unfortunately, with the information provided we are unable to access your customer records. Please reply back privately with your name & number.

August 18, 2022

Your staff needs to better understand how to manage customers when the technicians do not know how to repair the vehicle properly. More

by JER813
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Levi Dillard
Aug 19, 2022 -

Regal Acura responded

We are sorry that you feel that way. Please contact our customer service manager, Alaina Southern at 863-333-4633 so we can get to the bottom of this for you.

August 12, 2022

Fast and convenient and friendly. They offered lots of amenities while you wait for your car More

by taigec10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Aug 16, 2022 -

Regal Acura responded

Thanks for choosing Regal Acura!

August 09, 2022

I never spoke directly to my service advisor. There was a young female associate who checked me in. She did not provide me with a description of services due or estimate until I asked. The price More

by SHELMOR1965
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Lashley was the assigned advisor but I never spoke with him.
Aug 09, 2022 -

Regal Acura responded

Shelmor1965, we pride ourselves on customer service and transparency. Please call the Service Manager Levi Dillard at 863-577-3133 or email levi.d@regallakeland.com to share more about what happened so we can help.

August 06, 2022

Service was pretty good can’t complain first time going to the dealer the lady who was in charge the excellent of servicing my vehicle yes I will bring my vehicle back and I will probably tell my daught More

by David
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 21, 2022

Great Service. We had to come back for tint and nitrogen tires after we bought the MDX, and it was painless. We were at the dealership for less than a hour. More

by jguyl81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Exum
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 19, 2022

Megan the service department person I dealt with on more than one occasion has always been very accommodating in scheduling my vehicle for service . More

by SAINT6760
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 08, 2022

Very professional, friendly courteous indivuals. They told me what needed to be worked on and did it efficiently! More

by GRANDMASLITTLEFLAKES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2022 -

Regal Acura responded

Glad to hear we were able to help you out! Thank you for the 5-star review!

July 08, 2022

This dealership did a great job, had our vehicle done in a timely manner, thanks More

by GAHUNTN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2022 -

Regal Acura responded

Thank you for sharing your experience in our service drive! Thank you for the 5-star review!

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