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Regal Acura - Service Center

Lakeland, FL

4.5
611 Reviews

611 Reviews of Regal Acura - Service Center

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October 02, 2022

Dealership has courteous, attentive service department associates. From my arrival I was out within an hour and a half. So for oil change I was pleased at the time. More

by CHANTEL324
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Smith
Oct 25, 2022 -

Regal Acura responded

Thank you for choosing Regal Acura!

September 24, 2022

It was pleasure working with Austin and Levi. Realiable and knowledgeable. Took good care of me and my car. 👍🏼👍🏼👍🏼 More

by PAL_RIVERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin, Service , Levi Dillard
Oct 25, 2022 -

Regal Acura responded

Thank you for choosing Regal Acura!

September 22, 2022

Everyone was very professional and willing to help! They were quick to meet my needs and finished promptly! I was very satisfied! More

by Liz Martinez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alondra Sandoval
Oct 25, 2022 -

Regal Acura responded

Thank you for choosing Regal Acura!

September 09, 2022

My car looked and ran better than I dropped it off! I appreciate the help and care Chris took on my vehicle. More

by CBRAUCKM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris in service
Sep 13, 2022 -

Regal Acura responded

Thanks for choosing Regal Acura!

September 08, 2022

Chrissy (service manager) is amazing! She is most personable, professional and very detailed in her work. I have been an Acura (and Honda) owner since purchasing my first vehicle more t More

by ChadZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2022 -

Regal Acura responded

Thanks for choosing Regal Acura!

September 06, 2022

1. No car rental available until I wait around for over two hours and complain the car is not being worked on to manager. 2. Advisors do not schedule appointments correctly and not in system 3. Poor com More

by Tnunzi1981111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray Taylor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Levi Dillard, Alondra Sandoval
Oct 25, 2022 -

Regal Acura responded

Thank you for your feedback, unfortunately with the information provided we can not access your customer records. Please contact Service Manager Chris Lashley at 863-687-8000 xt 1171 to discuss further.

August 30, 2022

Great quick service,good attention paid to customer needs. Great lounge while waiting. For service. More

by GREGORYCROSBY07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2022 -

Regal Acura responded

Thanks for choosing Regal Acura!

August 27, 2022

Pretty good experience……was given an Enterprise rental car and I thought it would be just for the day however, called after lunch and was told it was a 6-7 hour job and it would be ready the next day. Wor More

by KGBOSWELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan Barnes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2022 -

Regal Acura responded

Thanks for choosing Regal Acura!

August 25, 2022

Alondra is amazing she always makes me feel glad to stop by to get service More

by Elisa & Jose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alondra Sandoval
Sep 22, 2022 -

Regal Acura responded

Thanks for choosing Regal Acura!

August 25, 2022

Good experience quick service friendly staff best service since I've been coming since 1985best service hands down More

by JOHNDALE1519
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2022 -

Regal Acura responded

Thanks for choosing Regal Acura!

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