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Regal Acura - Service Center

Lakeland, FL

4.5
645 Reviews

645 Reviews of Regal Acura - Service Center

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February 26, 2023

I came in on my lunch time from work and despite being extremely busy, my service advisor listened to my concerns and prioritized my service appointment. I was in and out before I could eat lunch and set More

by Akagirl1269
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin, Levi Dillard, Alondra Sandoval
Apr 04, 2023 -

Regal Acura responded

Thank you for choosing Regal Acura!

February 23, 2023

I was driving from Orlando to Tampa to take the bar exam and had an emergency with my car. I called the nearest dealership to see if anyone could help me and spoke with Ray. Although the service department More

by X Mckinnon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2023 -

Regal Acura responded

Glad we could help save the day & we hope the stress didn't hinder your results on the exam! 😁

February 17, 2023

I really happy cause I choose Regal Acura for my service it was great I will be back there More

by tpetitclair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Levi Dillard, Alondra Sandoval
Apr 04, 2023 -

Regal Acura responded

Thanks for choosing Regal Acura!

February 10, 2023

I was having an issue with my car vibrating when I drive then stop , so they fix the rear brakes but it was still doing it ,so they had me bring it back and made sure I didn’t leave until the vibrating stop More

by BREJOYCE3000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris , Rob and Ray in the service department are all amazing .
Apr 04, 2023 -

Regal Acura responded

Thanks for choosing Regal Acura!

February 03, 2023

Very unpleasant experience. I had an appointment to get something replaced and the dealership didn't even bother to order the part. And then wasn't willing to offer a rental. Th More

by Melissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marcy
Feb 03, 2023 -

Regal Acura responded

Melissa, I apologize that the experience you had with us was less than exceptional. We strive to provide fair, honest and unmatched service. I would like to know more about what transpired during your service visit and provide you with a resolution to turn this experience around. Please contact me at your earliest convenience. Levi Dillard - Service Manager 863-577-3133 or levi.d@regallakeland.com

February 02, 2023

Slow, and not as friendly as expected for new client, based on your ads depicting friendliness and quick service. More

by pmbrown47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alondra Sandoval
Feb 02, 2023 -

pmbrown47 responded

.

January 24, 2023

Good job with the service. Christy is the best, so easy to schedule your appointment. More

by Andrea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2023 -

Regal Acura responded

So glad to hear that everything was perfect! Thank you for your feedback on Chrissy!

January 22, 2023

The service centers employees were very nice. The service representative was informative. They got me in and out in a timely manner. More

by jonesoshea33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2023 -

Regal Acura responded

So glad to hear that everything was perfect!

January 22, 2023

Ray and the service team take great care of me and make it a quick and convenient experience! More

by Waterrpage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2023 -

Regal Acura responded

We are glad to hear it went smoothly!

January 21, 2023

I'm never disappointed when I bring my car there for service. Thank you for all you do and, keeping me updated on my vehicle. More

by sharon.elshabazz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2023 -

Regal Acura responded

So glad to hear that everything was perfect! Thank you for the feedback!

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