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Regal Acura - Service Center

Lakeland, FL

4.5
611 Reviews

611 Reviews of Regal Acura - Service Center

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October 22, 2022

I have been an Acura owner for quite some time. Until this last service visit, I was always pleased with my service experiences- especially with Ray. This time was a very unpleasant experience lead More

by Lacocelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob was my service person and I would rate him a 1
Oct 25, 2022 -

Regal Acura responded

Thank you for your feedback, we would like to discuss your visit and what happened with Rob. Please contact Chris Lashley at 863-687-8000 xt 1171

October 20, 2022

I went in for a oil change and they did not rest my life on my car makes me wonder if the even did the job right.. More

by Izzy moon
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Mechanic who worked on my vehicle , Alondra Sandoval
Oct 20, 2022 -

Regal Acura responded

Izzy, We apologize for not resetting your maintenance light. Please contact Service Manager Levi Dillard at 863-577-3133 or levi.d@regallakeland.com to share more information about your experience so we can make this right for you!

October 20, 2022

Met with Technician Rob Young. Explained to him my concerns involving my vehicle as usual they addressed issues and am very satisfied with the work that was done. More

by DOUGLASREDDICK62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Young
Oct 25, 2022 -

Regal Acura responded

Thanks for choosing Regal Acura!

October 19, 2022

Always efficient, professional and personable! Ray Taylor went out of his way to take care of all who wanted and needed his advice and attention! Great job Ray ! You made this service visit such a More

by dare2889
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2022 -

Regal Acura responded

Thanks for choosing Regal Acura!

October 19, 2022

Chris was very informative throughout the process and the work was done quickly which is very important to me in my busy schedule. More

by Cathiball
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Montry
Oct 22, 2022 -

Regal Acura responded

Thanks for choosing Regal Acura!

October 18, 2022

Fast, friendly yet very professional. Always kept up to date on how long and what is needed. Always recommend your dealership! More

by DMW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Lashley
Oct 25, 2022 -

Regal Acura responded

Thanks for choosing Regal Acura!

October 11, 2022

Fast and friendly service. Got my oil changed without being hassled for additional services that I didn’t want/need. More

by jenn.cervantes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin
Oct 25, 2022 -

Regal Acura responded

Thanks for choosing Regal Acura!

October 09, 2022

Christy, my service advisor is always a pleasure to work with. She kept me informed during the entire service. She's very easy to speak with. I did have a problem found on my car and she called and gave me More

by JessVeal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2022 -

Regal Acura responded

Thanks for choosing Regal Acura!

October 08, 2022

Everyone is pleasant and professional and Ray Taylor is awesome. He treats everyone the same. Just a great dealer More

by BNEMMONDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2022 -

Regal Acura responded

Thanks for choosing Regal Acura!

October 08, 2022

Made an appointment for service on Acura RL and I was very satisfied with service. More

by ajabar1833
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2022 -

Regal Acura responded

Thanks for choosing Regal Acura!

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