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Regal Acura - Service Center

Lakeland, FL

4.4
654 Reviews

654 Reviews of Regal Acura - Service Center

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September 26, 2023

When I called and asked for Acura service they transferred me but nobody answered the phone it just rang and rang, I tried 2 days in a row I had to call Chrissy my service advisor and she answered More

by KENNY29
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2023 -

Regal Acura responded

We are sorry to hear that your experience didn't match your overall expectations. Sometimes we are busier than usual, and that's why our service is a bit slower.

Oct 05, 2023 -

KENNY29 responded

No problem just a little constructive criticism was in the business myself for a long time

September 23, 2023

We just moved from Sarasota and the service at Regal was as good as Gettel Acura. More

by John Downey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2023 -

Regal Acura responded

Thank you.

September 22, 2023

He was awesome and kept me updated on what's was going on with the car. More

by sharon.elshabazz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shalymov Isaac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2023 -

Regal Acura responded

Thank you.

Sep 26, 2023 -

sharon.elshabazz responded

Thank you again for great service.

September 16, 2023

The service took 5 hours a month ago for oil change and tire rotation along with a brake flush ($153.62) This time 4/1/2 hours for tire rotation and alignment ,,brake flush, change the oil again?? and c More

by BNEMMONDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alondra Sandoval
September 10, 2023

I had a great experience! They were very fast and friendly! I would highly recommend Regal Acura! More

by BECCALYNN926
Recommend Dealer
Yes
Employees Worked With
Brandon Exum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan, Ken Huckabee
Sep 14, 2023 -

Regal Acura responded

Thank you for visiting us at Regal Acura and sharing this valuable feedback.

September 10, 2023

I waited three hours for a scheduled oil change, then was only offered a $20 discount. More

by marsha0810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Montry
Sep 11, 2023 -

Regal Acura responded

We’re so sorry that your experience did not match your expectations and we regret that we missed the mark.

August 31, 2023

Excellent service! He is amazing and made the process really smooth. He went above and beyond More

by Amyhernandez1965
Recommend Dealer
Yes
Employees Worked With
Austin Hernandez
Sep 07, 2023 -

Regal Acura responded

Thank you. I'm so glad Austin was able to help you.

August 29, 2023

Excellent customer service. Sales have been great. The salesman (Troy Carter) was very professional and helpful. More

by jlabreul73
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Troy Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Regal Acura responded

Thank you, congratulations on your purchase!

August 25, 2023

Very nice to see that the employees are there to make your experience a good one. More

by KNORI
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sal Campisi III, Austin Smith
Aug 25, 2023 -

Regal Acura responded

Thank you, we are so grateful for your kind words.

August 24, 2023

We opted to drive to Lakeland after reading positive reviews about Regal Acura. We purchased our new Acura and the overall experience was very positive. More

by akaSigFreak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Huckabee
Aug 25, 2023 -

Regal Acura responded

We have a great team! Congratulations on your purchase.

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