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Regal Acura - Service Center

Lakeland, FL

4.5
640 Reviews

640 Reviews of Regal Acura - Service Center

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October 22, 2023

Professional. Adviser was nice and explained well and told me what I needed next time. The only thing they didn’t take me at my appointment time and I was on time. More

by fleurettem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shalymov Isaac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Regal Acura responded

Thank you so much for taking the time to leave us feedback.

October 22, 2023

Regal Acura is a well run operation. The dealership is organized and clean. Staff is friendly and able to communicate well. They took care of my concerns and my car was returned washed More

by ANNE.B.FURR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Regal Acura responded

Thank you so much for taking the time to review us.

October 21, 2023

She was excellent and dedicated. The service was on time and she game me a good attention. More

by jotoda80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alondra Sandoval, Chris Montry
Oct 23, 2023 -

Regal Acura responded

We’re glad that you enjoyed your visit. Thank you!

October 19, 2023

Employees are nice and make you feel good Offer you water trying to make you comfortable Place is clean More

by JACQUINHOLION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Regal Acura responded

Thanks so much for sharing your feedback about our service.

October 07, 2023

Friendly, helpful. Communication could be a bit better in regards to status of vehicle and parts. More

by JUSTTIFF86
Recommend Dealer
Yes
Employees Worked With
Rob Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Young
Oct 11, 2023 -

Regal Acura responded

We’re really grateful and appreciate you taking the time to share your experience with us.

October 05, 2023

Employees are friendly. The purchase experience was smooth. Any purchase issues with the vehicle were handled swiftly More

by fareagle10
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2023 -

Regal Acura responded

Thank you so much for your positive feedback! We’re thrilled to hear you enjoyed your experience at Regal.

September 26, 2023

When I called and asked for Acura service they transferred me but nobody answered the phone it just rang and rang, I tried 2 days in a row I had to call Chrissy my service advisor and she answered More

by KENNY29
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2023 -

Regal Acura responded

We are sorry to hear that your experience didn't match your overall expectations. Sometimes we are busier than usual, and that's why our service is a bit slower.

Oct 05, 2023 -

KENNY29 responded

No problem just a little constructive criticism was in the business myself for a long time

September 23, 2023

We just moved from Sarasota and the service at Regal was as good as Gettel Acura. More

by John Downey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2023 -

Regal Acura responded

Thank you.

September 22, 2023

He was awesome and kept me updated on what's was going on with the car. More

by sharon.elshabazz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shalymov Isaac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2023 -

Regal Acura responded

Thank you.

Sep 26, 2023 -

sharon.elshabazz responded

Thank you again for great service.

September 16, 2023

The service took 5 hours a month ago for oil change and tire rotation along with a brake flush ($153.62) This time 4/1/2 hours for tire rotation and alignment ,,brake flush, change the oil again?? and c More

by BNEMMONDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alondra Sandoval
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