Regal Acura

Regal Acura provided Fast reliable service. They are Willing to pick up and drop off at local locations. Dropped off before work and picked up on the way home. Willing to pick up and drop off at local locations. Dropped off before work and picked up on the way home. More

Bait & Switch - I was originally working with Maus Acura in Tampa, but the color and trim of the car I was looking for was no longer available at Maus. Maus told m - I was originally working with Maus Acura in Tampa, but the color and trim of the car I was looking for was no longer available at Maus. Maus told me they could work with another dealership that had the car to have the car sent to them. After several days of being told by Maus that the dealership wouldn't respond to them, I decided to do some research and find the car myself. It turns out that the car was at Regal Acura and they were refusing to send the car to Maus. I spoke with Regal myself who told me they would match the offer Maus was giving me. The salesperson gave me his cell number to coordinate a time to come into the dealership to see the car. A few hours later, I texted him a picture of Maus's Extended Benefits asking if they would match it. The extended benefits cover 13 items, including free oil changes and tire rotations. He responded and confirmed that they offer the same benefits with the exception of stolen vehicle and collision reimbursement. I was ok with that and scheduled a time to come into the dealership. On my drive to the dealership the next day, I called one more time to confirm all of the extended benefits they claimed to offer. The salesperson backtracked and said that they provide some of those benefits but "definitely not free oil changes or tire rotations." Once I got to the dealership after driving over an hour from Tampa to Lakeland, I was told that there is "no way they would ever match the deal from Maus." It seems as though I was blatantly lied to just to get me to come into the dealership. This has been such a horrible and stressful car buying experience. I would not recommend working with this car dealership that seemingly plays games and uses old-school tactics to try to deceive their potential customers. More

The best!! Great service/great staff! Trust-worthy! Highly recommend! Brought my car for “annual checkup” as I have since I got it - totally satisfied - I’ll be back! Highly recommend! Brought my car for “annual checkup” as I have since I got it - totally satisfied - I’ll be back! More

Oil Consumption Test Appointment I came in about 7 minutes early for an oil consumption test which basically consists of an oil change. They also checked brake wear and I asked for a I came in about 7 minutes early for an oil consumption test which basically consists of an oil change. They also checked brake wear and I asked for a quote on repairing the outside mirror which was catching as it lowered while reversing. The total time was about 1:45 which I thought a bit longer then expected. Regardless, the vehicle was returned clean and washed. The service coordinator, Ray, was very attentive and answered all my questions and explained the oil consumption test procedure and results of the brake check and mirror actuator. I feel if I have any further questions, I could call Ray and get answers. Anyway, a completely satisfactory visit. (except due tot he Covid paranoia, there was no popcorn or muffins.which I missed.but over which Regal had no control). More

The amazing team at Regal Acura was extremely supportive during my car buying process! I get nervous when making big purchases and add on that I was upside down on my previous vehicle made me extra anxious. during my car buying process! I get nervous when making big purchases and add on that I was upside down on my previous vehicle made me extra anxious. Troy, Michael, and Pedro were phenomenal in keeping me calm and helping me purchase my dream car! They showed me every possible option and explained everything in detail. They truly had my best interest in mind. They set the standard for service and I’m very happy I chose Regal Acura! I highly recommend them! It’s worth the drive out of Orlando’s terrible dealerships. More

Best detailing and ECO REAPPLICATIONI have seen in 20 Best detailing and ECO REAPPLICATION I have seen in 20 yrs. Very easy and accommodating to get appointment. Everyone I came across in Service was po Best detailing and ECO REAPPLICATION I have seen in 20 yrs. Very easy and accommodating to get appointment. Everyone I came across in Service was polite and cordial. More

Regal Acura stepped up to fix an Acura recall that Acura National would not handle. The service manager (Kyle) at Regal Acura went out of his way to deal with the difficult situation like a true professiona National would not handle. The service manager (Kyle) at Regal Acura went out of his way to deal with the difficult situation like a true professional. In fact, Kyle is exactly the kind of frontline employee that all companies wish they had. Would definitely recommend Regal as a dealership. More

Excellent The service department as always is excellent. Chrissy is amazing. Dave Schultz is attentive and works with you to get what is best for the customer The service department as always is excellent. Chrissy is amazing. Dave Schultz is attentive and works with you to get what is best for the customer. More

I always receive wonderful service and my vehicle is done when they tell me it will be ready. Very courteous and professional, provide loaners when the service will take longer than normal. when they tell me it will be ready. Very courteous and professional, provide loaners when the service will take longer than normal. More

I have always been treated great. The service is always performed as promised. I would recommend this dealership. I have purchased 2 Aura MDX S performed as promised. I would recommend this dealership. I have purchased 2 Aura MDX S More