Reedman Toll Auto World

I always like to go on a site and leave a positive review for a job well done. regrettably, I can't do that here. Simply put - these guys are unethical, and this is just not my opinion, but the opinion of for a job well done. regrettably, I can't do that here. Simply put - these guys are unethical, and this is just not my opinion, but the opinion of other dealers in the area. Based on my personal experience, I know for a fact that the dealer in Princeton has "banned" them from all other cooperative business between dealerships. I live and work in Princeton, NJ and "purchased" a Dodge through the local dealer here in Princeton. The car I wanted was at the Reedman lot. I put a deposit on the car and got confirmation from Reedman that they would send it over -- a standard dealer "swap" that is done all of the time by reputable dealerships. I put a 2k deposit on the car on Wed and was promised a Friday delivery. Reedman sold the car to another customer on Saturday. They not only screwed me, they screwed another dealership. Total slimeballs. When I told them I was going to give them a bad review their reply? "Not to worry -- we go on those sites and 'fix' with our own reviews." My advice - STAY AWAY and do your business with a reputable dealer. More

These guys are the industries absolute best. Purchased a new car from Dodge and dealt with Justin who is the Dodge sales manager and Andrew Nasta as my sales person. Nicest guys I have ever dealt with in ca new car from Dodge and dealt with Justin who is the Dodge sales manager and Andrew Nasta as my sales person. Nicest guys I have ever dealt with in car sales. I had the car for 2 months and decided it wasn't a good fit for me, called Justin and was directed to Jim Hughes the General Manager. Jim could have easily said thanks for you business but there is nothing I can do. Instead he took the car back and put me into a car that was more to my liking at NO additional cost to me. Just a phenomenal car buying experience. Will absolutely keep coming back!!!! More

Absolutely worst car buying experience eve! i walked into the dealership, I was not approached by any of the salespeople, there were two of them just hanging out beside the cars in the showroom! I came in, i the dealership, I was not approached by any of the salespeople, there were two of them just hanging out beside the cars in the showroom! I came in, i knew what i wanted, i traveled a lot to get there and called before I came to make sure that the car i wanted is there. i asked for a salesman, it took them a while to actually get me one! i got this guy who was reading a script the whole time, after some negotiations, I went into the finance department, i was told of a certain rate that i would be paying for, and i asked for a certain amount of months for financing i went into the financing department to meet with what seemed to be a terrific guy at the time, but he failed to explain that my APR was bumped up 2 points without my knowledge, and the period was increased also without my knowledge!! it is the absolute worst type of scam that one would not expect from what should be a reputable dealership I would never buy another car from them again, when my father wanted a car, I drove 1:30 hours even though reedman had the same car he wanted, but IT IS NOT A GOOD PLACE TO DO BUSINESS More

I went to the "Express" Service center where they aforementioned dealer advertises "20 minute" oil changes. I got in around 9:30am and told the advisors that I needed an oil change. After waitin they aforementioned dealer advertises "20 minute" oil changes. I got in around 9:30am and told the advisors that I needed an oil change. After waiting about 40 minutes I seen 3 technicians surrounding my vehicle. At that time I got very nervous. The technicians came back in and told me that the last "tech that changed my oil had tightened the cap so tight, that they needed to take my 2011 Grand Cherokee to the Jeep Service Center. At that point I was nervous! They then sent me over to the waiting area and an advisor told me that they broke the cap trying to get it off to change my oil!!!!!!!!At that point I advised them that this was my day off and that this was a MAJOR inconvenience, due to having a doctors appointment that I had been trying to schedule for over a month (thats why I came in at an earlier time!) They advised me that they called the part in and that it would be t the dealership in a few hours. This was simply not acceptable....no loaner car offer, no options but to wait. I was very angry and waited 5 1/2 hours for an oil change!!!!! For this terrible inconvenience and their error it caused me to miss my appointments and worst of all my time. I was charged for the missed doctors appointment. When the vehicle was finally finished the representative said "Im sorry for the trouble.....that will be 22.00!!!!!!!!!!!!!!!! At this point I was furious, they damaged my vehicle, made me wait 5 1/2 hours and CHARGED me for the visit. My expectation was at the very least a complimentary oil change for my troubles and to continue to earn my business maybe additional. I have NEVER, EVER, been treated this way before in my life. I have purchased MANY vehicles from Reedman and always service there. ( I live in NJ as well) I was so upset after this fiasco that cried. As a senior citizen, I have had many transactions in my lifetime and never has customer service been so poor! I have never had this trouble when the Subaru or Chevrolet Departments have taken care of me, but that Express and Jeep Service needs to be closed up for business if they cannot change oil in 5 1/2 hours or damage customer's vehicles in the process. My experience was absolutely TERRIBLE! I have alerted others and family members to be careful with this dealer because they don't seem to have the proper credentials to run business. Very poor service, and they don't seem to care about their customers but just money. I attempted to reach Jim Hughes with no response, I have attempted to reach the Management there with no response......Horrible Service!!!!!! More

My first experience after paying a large amount to have my breaks replaced, bringing in a discount coupon where I thought it would have only come to a little over $100, they found my rotors needing resurfa my breaks replaced, bringing in a discount coupon where I thought it would have only come to a little over $100, they found my rotors needing resurfacing, front and rear breaks needed to be replaced which totalled five times that amount. I drove it for one month and it was vibrating so bad, I had to return and get it checked over to find out the rotors needed to be replaced after they resurfaced them which they did correct and replaced free of charge. Service advisor was David Stressman which I think he was good in the way he handled it. Seven months later, time for inspection and hearing my breaks grinding sound as I stop which I was alarmed after all that I had spent and went through. Before going, I called for an appointment so that I could ask about the warranty on my break job, a young service advisor talked to me at first when he was unable to answer the question because he was busy at the time. They transferred me to another service advisor by the name of Daniel Biviano. After I asked him about the warranty, he became very short with me and arrogant about not wanting to go back and forth on it. He said I could bring my car down, let them look at it, and we'll tell you what the problem is if it's covered under the 12-month warranty on the breaks. He stressed that they're all factory parts, nothing cheap. When I brought the vehicle in, I spoke with Mr. Biviano where he was still short with me immediately telling me he doesn't want to argue with me because he's telling me now my breaks were under a discount coupon that they give online and the breaks are cheaper and that I knew that. I told him, no way I knew that. Then he told me I should have read it because it was on the coupon. As I told him again, I didn't read anything of the sort. Then he accused me of always putting in bad reviews on the survey (all zeros is what he said I put) which I still refused of doing so. I told him that I don't even do the reviews and that if he got zeros it's because I don't even do the surveys. At this time, I had it in my mind I was going to do the survey this time with the negative treatment I got from Mr. Biviano. I do remember putting in a review before which Mr. Biviano asked me to do and don't forget to give him a good one. I did so and it was an insult as well to my character. I'm a consumer that you just can't tell me anything and I go for it. You're just going to have to prove it to me, explain it to me and show me before I take any advice out of the blue which I think being a consumer is what you have to be this day in time. Too many people are being taken advantage of by these types of tactics and I hope somebody can do something about this man and the way he is. His age doesn't make him an authority on all things or the length of time he's been with this company. I was very insulted and he did it in front of other customers and his co-workers which was very unprofessional. I'm still having problems with my breaks and will be having them checked again before coming back. Before this incident, I was pretty much satisfied with the purchase of my vehicle, the sales department and Service Advisor David Stressman who is no longer employed there. More

From the moment I walked into the Reedman Toll showroom I was greeted by a knowledgeable staff member, Jennifer, and a gorgeous showroom. The facility was clean and very organized. The staff was very helpf was greeted by a knowledgeable staff member, Jennifer, and a gorgeous showroom. The facility was clean and very organized. The staff was very helpful in finding me a variety of vehicles that fit my budget. I was impressed with the vast selection of vehicles that were available. I would highly recommend this dealership for anyone that is looking for a vehicle. More

Just wanted to take a quick moment to leave a review for my purchase experience at the Reedman Toll earlier this week. We walked in on Tuesday evening after having made an appointment with Scott Chafetz ea my purchase experience at the Reedman Toll earlier this week. We walked in on Tuesday evening after having made an appointment with Scott Chafetz earlier in the day to see a 2014 Dodge Durango R/T. I had my eye on this car for a long time, especially when they announced that it would be getting the 8-speed transmission! Initially, I had went to Chapman Dodge in Horsham, but that ended up being a mistake. They didn't attempt to make my experience a memorable one, which is what lead me to search for another dealership in the first place! We were met by Franklin, who is easily one of the more personable salesman I've met. He proceeded to not only find the car I came to see, but literally drove it into the showroom because it was after 7pm, and with the car being black in color, he wanted us to have a much better view of it! We proceed to look over the car (I had already test drove it at Chapman, the wife hadn't seen it) and were very pleased with what we saw. Everything matched the online window sticker and information. The only hiccup was that we were going to lease the car rather than finance it. This didn't pose a problem as Franklin and the GM worked to get me the monthly number I wanted. We went back and forth a few times on the value of my trade-in (2013 CX-5) but they worked to get me the full KBB value for my trade-in. From when we walked in to when we agreed on a number took a little over an hour, and Franklin was more than accommodating through it all. The only drawback was the Finance/paperwork portion of all this. There were a few delays and overall, it took a lot longer than we were hoping it would. This process started at just past 9pm, and didn't end until 10pm. We didn't leave the dealership until 10:30pm that night - so all in all, a total of 3 hours. Don't get me wrong, Deb from Finance was great to work with. In hindsight, we probably should have come earlier in the day, but that was a minor inconvenience when considering the total process. Can't say enough about Franklin and Reedman Toll as a whole for make this purchase so seamless. Not only did I get the price I wanted, I also was able to get two years of complimentary maintenance added in as well! I saw some negative reviews on Google+ and had my doubts, but I felt I had to leave this review to say just how enjoyable my experience was. I will certainly be recommending Reedman Toll and Franklin to anyone I know looking for a car. The 2014 Durango is my first american car and I couldn't be happier with the decision! More

Sad things is I traveled good distance to buy corvette. When I arrived the car was not detailed. I complained about few blemishes on the car. After hour or so wait the car was delivered. However in my rus When I arrived the car was not detailed. I complained about few blemishes on the car. After hour or so wait the car was delivered. However in my rush to leave I didn't notice the scratches on the transparent roof until I got home. I called them but they said you went over it and took delivery. Would not recommend dealership! Sorry More

i went into reedman toll not knowing exactly what i wanted but once i got there TJ helped me out allot we all had a long day after it was all said and done but i would definetly go back to theese guys wanted but once i got there TJ helped me out allot we all had a long day after it was all said and done but i would definetly go back to theese guys they were awesome More

I contacted Pete Conti at Reedman Toll after reading about a Toyota Matrix on sale through Auto Trader. As my family has worked with Conti for years, he was my go-to person. He took us smoothly throug about a Toyota Matrix on sale through Auto Trader. As my family has worked with Conti for years, he was my go-to person. He took us smoothly through the buying process, reviewing the car's merits and helping us understand the loan process. I won't buy a car from anyone else. More