Red McCombs Hyundai - Service Center

Paul was very knowledgeable about the recall which was needed for my Hyundai Santa Fe. The ladies at the customer service kept me informed of the process and the text messages were a big help as well. needed for my Hyundai Santa Fe. The ladies at the customer service kept me informed of the process and the text messages were a big help as well. More

My wife took in the vehicle for complementary maintenance and she told me they treated her very well! Offered her coffee and very courteous! and she told me they treated her very well! Offered her coffee and very courteous! More

The service was very good. I appreciate the video inspection of my vehicle and any needed concerns. The service advisor And service technician professional service. The waiting I appreciate the video inspection of my vehicle and any needed concerns. The service advisor And service technician professional service. The waiting area was very comfortable. More

The staff is always extremely personable and helpful. I was expecting to have my vehicle at the dealership for several hours and they finished the service in 2. I also appreciate the communication via ph I was expecting to have my vehicle at the dealership for several hours and they finished the service in 2. I also appreciate the communication via phone and text. More

Enjoyed the new facility while I waited for my Service. Was greeted when I got there .. my service advisor Victor was nice & explained everything about my service. Checking out was fast & service cashier w Was greeted when I got there .. my service advisor Victor was nice & explained everything about my service. Checking out was fast & service cashier was Great! Will be going back!! More

On the first visit, they told me the battery is going to be free so I made the appointment I didn’t even shop around, so when I came at the day of appointment , Nobody greeted me or anything I found the guy be free so I made the appointment I didn’t even shop around, so when I came at the day of appointment , Nobody greeted me or anything I found the guy who I initially spoke to and now he tells me the it’s going to be $300.00 and that time I have no other option but to replace the battery with them . Not a a Good experience!!!! I could have just gone somewhere else if they told me it’s going to be $300 initially, because I could have easily bought the battery somewhere else . It looks like they only care about sales and upselling and nothing and they want to help only those who speaks their language and looks like them !!! Sorry I had a horrible experience More

My first visit and service were unsatisfactory. When I arrived in the bay area I sat there for about 20 minutes before anyone helped me. There were plenty of service advisors at the desks inside, When I arrived in the bay area I sat there for about 20 minutes before anyone helped me. There were plenty of service advisors at the desks inside, a couple didn't bother to see me while a few never even looked up. Before I was about to get out and find help a technician or other employee came to my window and assisted me with finding someone. This was a scheduled appointment. The service advisor I was assigned to got me set up and I went to the waiting room to wait for a shuttle. I have no complaints about that. While I was sitting there my Hyundai app notified me my car was running for 15 minutes which was fine. I figured that was protocol. Then I got another notification that it was running for 30 minutes. I ignored it. Once I got in the shuttle and were riding to drop other customers off, I got another notification stating my car had been running for an hour. I started to get worried because now I wasn't sure if this was normal. I was told my car could take up to several hours due to a recall and service, so I wasn't sure if my car was sitting and waiting for its turn or if that was standard. No one told me anything. I asked the driver if that was normal and he said he wasn't 100% sure so I called the service desk and the woman who answered the phone transferred me to my advisor, but it went to voicemail. I called back and told her, and she said she would take my name and number down and give my advisor the message. I told her that this was important, and I needed her or someone to please find out while I was on the phone. She repeated herself and wouldn't even try to find out for me. She said that my advisor was busy on the other line and would get back to me. I told her my car was already running for an hour. I didn't want to wait any longer. My driver heard the distress in my voice and said he would take me back. I hung up the phone with her and the driver turned around to head back. About 10 minutes later my advisor called me and said that my car running for that long was standard. That's all that I wanted to know. The driver then turned back around and proceeded to take me home. Later that afternoon I got a call saying my car was ready and they sent a shuttle to pick me up, which I have no complaints about. Once I got there my advisor gave me a paper and sent me on my way to the cashier. The cashier told me to sign a paper. When I looked it over it had a $35 charge. I asked her what it was, and she said it was nothing and to just sign the paper. She was very standoffish and brute with her answer and didn't explain anything to me. I had a question about my service, but the advisors seemed more interested in a coworker's makeup and clothes. My advisor walked by, and I asked him about the dealership recharging my car to where it was before I left it, and he said yes but it wasn't. All in All, since this is my first electric car, and my first service visit it would have been nice to have a technician or advisor sit down and explain to me what was going to happen and what to expect. For instance, he could have warned me about my phone notifications. The woman who answered the phone could have gotten out of her seat to find the answer or made a call to someone to help me out. I work in customer service/human resources and her professionalism was subpar. If I could remember her name, I would give it, but I was stressed out and didn't even think about it at the time. It also would have been helpful if someone like my advisor or a technician broke down everything that was done to my car. I asked for service to look at an issue I was having with my steering wheel buttons, and no one followed up with me. I still am having issues which makes me question if anything was even done at all. The cashier should have explained the bill to me regardless of whether the service was free or not. I wish my experience were better. More

Best customer service ever and smiling from when you enter the facility till when you leave enter the facility till when you leave More

Victor is always on point. He is concerned with the vehicle health of my vehicles. He is concerned with the vehicle health of my vehicles. More

Great timely service, good communication on what needed done. Superb service representative. Very clean waiting room. done. Superb service representative. Very clean waiting room. More