Red McCombs Hyundai

Worst experience ever, promised a quick return, did not call when the car was not ready when promised, and did not return my call until I reached out to the GM. call when the car was not ready when promised, and did not return my call until I reached out to the GM. More

Red McCombs Hyundai is my go to and ONLY go to care for my Santa Fe! The service is AMAZING! My service advisor Gustavo is always on point, professional and kind! My car is always done quickly and if there my Santa Fe! The service is AMAZING! My service advisor Gustavo is always on point, professional and kind! My car is always done quickly and if there is any issues he is thorough about what it is. This place is highly suggested! More

I have been servicing my Kona here for over 2 years. The only place I go to. It's clean, every one is friendly, and mostly happy to help. I don't really haggle and I pay for whatever they recommend. I f The only place I go to. It's clean, every one is friendly, and mostly happy to help. I don't really haggle and I pay for whatever they recommend. I feel that I met them more than halfway to establish a relationship. One the reasons I choose to go to Hyundai directly is to insure that I stay inside my warranties. I rather have a history of service at a qualified place. There have been a few disappointments. After replacing my air filters and doing a carbon flush in September/ October, I xame back in November for something unrelated and the rep recommended I do it again. I said that is weird to have to do so often- it was previously done at my last visit. asked if he looked at my car vet. He said no and that it's iust a recommendation. That did not make sense to me. How can you recommend something without actually checking if I need it? More recently, I purchased 4 brand new Hankook tires. About $1000 plus service and whatever else. Less than a week later, i had a flat but when I went to change to the spare, the wheel lock key was missing. We looked everywhere and so I had to get a tow back to Hyundai. I'll take some responsibility for this since I didn't check for the wheel lock when they gave me back my car. When I spoke to Gustavo, he said so and so might have forgotten. After thinking some more, he said that they do not touch my wheel lock and that they have a master. That's fine. I still had the original wheel lock packaging with part number so I paid out of pocket for the exact key. When I called back to check whether I needed to switch it out, Gustavo was out and a different rep told me it would be $215 to break my lock and put on a new one. When I asked why do you have to break it when you have a master, my call was escalated. The director said that $215 is for the labor. I asked that Gustavo call me back. If I am going to get charge, I would like to hear it from him. He never called back. Just so everyone is clear. Because I bought the same exact part, there is no need to break my lock. The new key replica will open it. Which I tried and it worked. My concern is how hurt for cash is Red Mccombs to be charging their customers for bullsh*t? Red McCombs is everywhere and I cannot imagine that they are in some kind of financial distress - over $215. I am looking into other certified places but it is hard. Red McCombs own everything. I would only recommend coming here if you have someone close looking out for you so you aren't charged for dumb things. More

Great great service service advisor always there to help answer my questions hehe . Thank you answer my questions hehe . Thank you More

Excellent service. They were ready. to process my maintenance at the time of my appointment. They were ready. to process my maintenance at the time of my appointment. More

Excellent service by Gustavo and team. They were a pleasure to work with and I look forward to coming back. They were a pleasure to work with and I look forward to coming back. More

Thankful for Claudia taking great care of us. Thanks But, we’re waiting for Hyundai to find what’s causing our voice activation for Siri to work. Thanks But, we’re waiting for Hyundai to find what’s causing our voice activation for Siri to work. More

Service was great, brought my car in for recall on hitch, they took the wiring out with no replacement?? Why is this. They put a recall on it now if I want to tow anything I won't have a light sorce???? Not they took the wiring out with no replacement?? Why is this. They put a recall on it now if I want to tow anything I won't have a light sorce???? Not very happy about this. More

Issue continues to reoccur despite spite several attempts and recommending a more simple but expensive repair. They had the food sense to gratis the last attempt, but I'm at a loss if the dealership in bough and recommending a more simple but expensive repair. They had the food sense to gratis the last attempt, but I'm at a loss if the dealership in bought this from can fix it under the extended warranty. More

Not sure about Service this time. Claudia was good. Part was not put back on my car and was not told. I found out when I put groceries in the back end. When the mechanic takes apart o Claudia was good. Part was not put back on my car and was not told. I found out when I put groceries in the back end. When the mechanic takes apart off, they should put it in a secure place for replacing it after service More