Red McCombs Hyundai

Gus started off rude and condescending. Later was pretentious. I wont deal with him again. Later was pretentious. I wont deal with him again. More

This was a repeat trip for a very unusual problem. After I explained the strange symptoms my car was experiencing, the service rep made sure all those items were thoroughly documented in her notes. Th After I explained the strange symptoms my car was experiencing, the service rep made sure all those items were thoroughly documented in her notes. The service technician took all the input and through detective work uncovered the problem, a chafed wire. He successfully repaired the wire and sealed up the bundle, and ensured the problem was fixed on the subsequent test drive. I'm very happy with the overall service experience, and the result. It took time, and was not something an inexperienced team would have fixed. Kudos to the entire service team. More

I've brought two cars here and they did amazing work with both of them. The advisors always knew where my car was and where we were at with my parts. They kept me updated on what they had going on with my ve both of them. The advisors always knew where my car was and where we were at with my parts. They kept me updated on what they had going on with my vehicles or what parts were on back order. The fact that they work on other makes and models has been a tremendous help to me More

I really liked my service advisor and the work done, thank you. I am curious why this survey doesn't list my vehicle as an option. It's not a plug-in hybrid??? thank you. I am curious why this survey doesn't list my vehicle as an option. It's not a plug-in hybrid??? More

Service was good, but my service advisor did not keep in touch. Estimated wait time of 2 hrs and sent me a text with a phone number to contact him. At 3 hrs, I texted him. Nothing back. I call him 20 mi touch. Estimated wait time of 2 hrs and sent me a text with a phone number to contact him. At 3 hrs, I texted him. Nothing back. I call him 20 minutes later. Voicemail and no return call. Then spoke with another service advisor and got my car 15 minutes later. My original advisor informed me it was ready, but no apology for not replying to my text or call. Not acceptable to not keep me informed when the time us almost double the estimate. More

Didnt have the part i originally set up appointment for recall. After the appointment my air condition is no longer working. recall. After the appointment my air condition is no longer working. More

Both Victor, service rep and Rigo, Service Manager offer no customer support & lack communication skills necessary for anyone in their roles. Red McCombs Hyundai has brought nothing but regret to mind after no customer support & lack communication skills necessary for anyone in their roles. Red McCombs Hyundai has brought nothing but regret to mind after my purchase and any time service is needed I dread needing to go due to the lack of professionalism or common courtesy this dealership possesses. More

Shoutout to J for being the man of the day! Getting me in and out within a hour, you're the best! Getting me in and out within a hour, you're the best! More

The service was prompt, everyone was very nice, and waiting room was clean and inviting. waiting room was clean and inviting. More

Was disappointed when we made an appointment and when checked in was told “there’s a few in front of me and it’ll still be an hour and a half to two hours.” I’ve always believed that making an appointmen checked in was told “there’s a few in front of me and it’ll still be an hour and a half to two hours.” I’ve always believed that making an appointment is the best course of action; however, doesn’t seem to be the case with your service department. More