Red McCombs Hyundai

Issue continues to reoccur despite spite several attempts and recommending a more simple but expensive repair. They had the food sense to gratis the last attempt, but I'm at a loss if the dealership in bough and recommending a more simple but expensive repair. They had the food sense to gratis the last attempt, but I'm at a loss if the dealership in bought this from can fix it under the extended warranty. More

Not sure about Service this time. Claudia was good. Part was not put back on my car and was not told. I found out when I put groceries in the back end. When the mechanic takes apart o Claudia was good. Part was not put back on my car and was not told. I found out when I put groceries in the back end. When the mechanic takes apart off, they should put it in a secure place for replacing it after service More

Was greeted immediately and with a friendly smile wait time was less than what I was expecting time was less than what I was expecting More

Lack of communication after purchase. No follow through on any of the agreements that were made for the car that I purchased. They replaced the bumper and a returned it to me covered in d No follow through on any of the agreements that were made for the car that I purchased. They replaced the bumper and a returned it to me covered in dust and dirt. A week later the camera sensor and reflector fell in to the bumper due to bare minimum repair and poor parts and I haven’t heard a word from them since paperwork was signed. More

My experience was a little mixed. The work on the car was fine, but communication was sparse and I felt that I was not sure what the timeframe for the repair would be. The problem fir The work on the car was fine, but communication was sparse and I felt that I was not sure what the timeframe for the repair would be. The problem first had to be diagnosed then repaired (if necessary) so I understood that the total time needed was dependent on the nature of the repair needed, but there was not much communication to keep me informed about the progress. I should mention that I was able to get a ride home after dropping the car off at the dealer and the driver of the shuttle was very personable and provided good service. More

Promptly in and out in a reasonable time. Orderly system to communicate what was needed and good decline/acceptance process. Service agent listened to my concerns and got the job done. Orderly system to communicate what was needed and good decline/acceptance process. Service agent listened to my concerns and got the job done. More

Great customer service. Did exactly what they said they would do. I would definitely use them again for service. Did exactly what they said they would do. I would definitely use them again for service. More

Took vehicle in for a recall and an oil change. Appt was at 9:00. I arrived on time, did not leave dealership almost 1:00 pm. Came home and opened hood. Discovered one of the battery covers had be Appt was at 9:00. I arrived on time, did not leave dealership almost 1:00 pm. Came home and opened hood. Discovered one of the battery covers had been removed and left on inside edge of the fender. Luckily it didn’t fall off on the drive home. More

Ms. Cruz was extremely professional and knowledgeable. She kept me informed on everything that was being taken care of regarding my vehicle. She explained to me the additional things needed to be done and She kept me informed on everything that was being taken care of regarding my vehicle. She explained to me the additional things needed to be done and the cost. She’s a great asset to Red McCombs. More

The service advisor, speed, and process as a whole for my quick oil change service was great. My only complaint would have been the lack of customer service I received at the cashier window. The entire excha quick oil change service was great. My only complaint would have been the lack of customer service I received at the cashier window. The entire exchange between the cashier and I felt coarse and dry. It was without pleasantries like a proper greeting, please/thank you, or even a “have a great day.” It felt as though I was inconveniencing the cashier and their time by being at their window. It left a sour taste in my mouth. I have decided to give the dealership one more opportunity before I decide not to return. More