Red McCombs Ford

I ARRIVED AT RED MCCOMBS ON JUNE 28TH IN SEARCH OF A NEW TRUCK. I WAS REFERRED TO RED MCCOMBS BY A FAMILY FRIEND WHO HAD AN EXCEPTIONAL EXPERIENCE WITH THE SALES MANAGER JOE. JOE INTRODUCED ME TO BRANDON TRUCK. I WAS REFERRED TO RED MCCOMBS BY A FAMILY FRIEND WHO HAD AN EXCEPTIONAL EXPERIENCE WITH THE SALES MANAGER JOE. JOE INTRODUCED ME TO BRANDON WHO BEGAN BY ASKING ME WHAT I WAS LOOKING FOR AND PROCEEDED TO SHOW ME THE VARIOUS TRIM PACKAGES AVAILABLE FOR THE F-150. BRANDON DID AN EXCELLENT JOB OF DESCRIBING THE FEATURES OF THE F-150 AND EXPLAINING THE BENEFITS. I AM A VERY ANALYTICAL PERSON AND BRANDON'S CUSTOMER SERVICE HELPED ME TO EXPLORE AND UNDERSTAND ALL OF MY OPTIONS FOR PURCHASING A NEW VEHICLE. I GRADUATED FROM TEXAS A&M IN MAY. WHILE AT TEXAS A&M I TOOK A FEW COURSES STUDYING PROFESSIONAL SALES. THIS FORMAL EDUCATION IN PROFESSIONAL SALES ENHANCED MY APPRECIATION OF THE QUALITY OF BRANDON'S WORK. BRANDON WAS VERY FRIENDLY. HE GRACIOUSLY FULFILLED ALL OF MY REQUESTS AND ADAPTED HIS PROCESS TO SUIT ME AS AN INDIVIDUAL. I WOULD NOT ONLY RECOMMEND RED MCCOMBS TO FRIENDS AND FAMILY, I WOULD ALSO TELL THEM TO ASK FOR BRANDON. OVERALL MY EXPERIENCE AT RED MCCOMBS WAS EXCEPTIONAL. IT WAS MY FIRST CAR PURCHASE AND WAS MORE ENJOYABLE THAN I COULD HAVE IMAGINED. I FEEL LIKE I GOT EVERYTHING I COULD HAVE WANTED FOR THE PRICE I PAID. I CAME IN WITH A BUDGET IN MIND AND WAS ABLE TO LEAVE WITH A BRAND NEW TRUCK AND A PAYMENT I KNOW I WON'T REGRET MONTHS DOWN THE LINE. More

This review is based on post sale experience. My buying experience with Red MCombs was ok. The problem starts when I sold my vehicle and I went to see Brian Ham on Memorial Day to apply for a refund of my experience with Red MCombs was ok. The problem starts when I sold my vehicle and I went to see Brian Ham on Memorial Day to apply for a refund of my extended warranty. June 27th, I call Old Republic (holder of warranty) and they state they have received nothing to date. After numerous calls to Red MCcombs Ford I finally get ahold of Brian who says he will check it out and get back to me--that was 3 days ago. since then I've been unable to get ahold of Brian and have left multiple messages. I'm still waiting for a response. I am very upset with the lack of customer service and feel like I'm getting the run-around. How hard is it to fax a document?? I'm convinced if there is no $$ to be made why bother with prior customers? I'll never give them my business again.. So sad.. More

Very bad customer service at Loop 410 West San Antonio location. They are unfriendly as when answering questions. Can not get a clear answer when calling customer service. location. They are unfriendly as when answering questions. Can not get a clear answer when calling customer service. More

every one here was awesome. great service and great people. no bad things. would recommend them to all of my friends. Thanks for the awesome deal and service. people. no bad things. would recommend them to all of my friends. Thanks for the awesome deal and service. More

I had my oil changed and tires rotated in february on my baby, my 2011 5.0 stang. After I drove off a few hours later my tire pressure light came on. Apprently they didn't even check the pressure after rota baby, my 2011 5.0 stang. After I drove off a few hours later my tire pressure light came on. Apprently they didn't even check the pressure after rotation. Also scratched slightly one of my rims. I barely drive, use the stang and last week I took it to te car wash and noticed grease stains all over the the plastic cover and valve cover, sloppy work. I was going to let the low pressure thing slide until I noticed grease, oil stains all over my engine. I seriously considering taking it somewhere else for any mantinence needed. Very unprofessional work!!! More

Bitz was very helpful with my needs. He was attentive and generous. He did not hold back any when it was time to get the job done and got me in and out very fast. generous. He did not hold back any when it was time to get the job done and got me in and out very fast. More

I took my car for a diagnostic. They charged me for doing some work. When I picked up the car, it was making a noise it wasn't making before I drove it there. There were no recommendations that any work nee some work. When I picked up the car, it was making a noise it wasn't making before I drove it there. There were no recommendations that any work needed to be done. When I asked for it to be checked, they wanted to charge an additional $60 for missing it the first time. I scheduled an appointment,took it in first thing in the morning, and they still didn't finish the job until Monday. Don't waste your time or money! More

After receiveing an estimate for work the dealership told me I needed, I went to my local repair shop for another opinion. Not only did the work get done more cheaply (over $1000 cheaper), but parts that Ma me I needed, I went to my local repair shop for another opinion. Not only did the work get done more cheaply (over $1000 cheaper), but parts that MacCombs workers said needed to be replaced were found to be "healthy" and working just fine; parts that were never mentioned by the dealership were replaced. I've learned that not only is this dealership much more expensive,but it seems to be rather untrustworthy too. I chose the dealership first because of the engine light turning on and I really thought they'd know best...i'll choose my local repair shop for everything after this experience. Extremely disappointed and explanations were never forthcoming, nor were phone calls returned. More

I'm a first time car buyer and the guys made it a wonderful experience. They were all very informative and answered all our questions. The service was fast. I took home my car the following day. I wo wonderful experience. They were all very informative and answered all our questions. The service was fast. I took home my car the following day. I would recommend this dealer to anyone. More

I bought a nice blue 2007 nissan titan from this place in May, 2011. The deal and the salesman were both very good. When I went to finance they pushed me real hard to buy an extended warranty. They told m May, 2011. The deal and the salesman were both very good. When I went to finance they pushed me real hard to buy an extended warranty. They told me how great it would be, that most of their customers bought it, and how it would literally pay for itself down the road if I have any problems. So for an extra 1900 dollars I purchased it. Then in early september, my fuel pump went out, the horn stopped working, and I also had problems with the key fob. So I brought it in on a saturday and was told they would take care of it. Late saturday evening I was told that the warranty would not cover any of the cost. I spoke with the dealer finance manager Brandon Brady and expressed my displeasure with the warranty they had given me. I felt they were very misleading. He said I would be upgraded to the ford premium warranty with no cost and after a week or two my truck would be fixed. This 6 weeks ago. With in this time frame I have called the dealership numerous times, spoken with Brandon Brady, Andy Dillon, and numerous other employees there. I have been told they would check into it and call me back. I haven't received any phone calls back. And still I do not know what is happening with my truck or the warranty. I cannot emphasize enough how displeased, angry, and upset I am. I truly like to give people the benefit of the doubt and give them the opportunity to make things right but this dealership has failed miserably. It just shows me that they are only interested in selling you a vehicle and after that you are strictly o'n your own. Worst case of customer service I have seen in a long time. Six weeks since I took my truck in and not only can tell me nothing they don't return my calls. I would not suggest this dealership to anyone. Donald B. More