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Red McCombs Ford

San Antonio, TX

2.4
421 Reviews

8333 I-10

San Antonio, TX

78230

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421 Reviews of Red McCombs Ford

November 29, 2018

Tire lock Called about tire lock was told to come in Directed to correct person very nice and professional very short wait. Haven't had anything but good expe More

by Annie123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Hamman, Norma Estrella
Dec 04, 2018 -

Red McCombs Ford responded

We appreciate this positive review of your service experience with us, Annie123! If any other issues should come up, please let us know. We'll always be here to help! - The Red McCombs Ford Team

November 29, 2018

Worked with my every question and I got a great deal This is the second time I have been with Jamie and has worked out great for us both times.I have bought several vehicles here and never had a bad expe More

by Lion1956
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Lenius
Dec 04, 2018 -

Red McCombs Ford responded

Thank you for continuing to entrust us with your car buying needs, Lion1956! It means so much to us! If you ever need anything, please do not hesitate to reach out to us. - The Red McCombs Ford Team

November 15, 2018

Oil change service Was not very happy this time around with my service . Took my vehicle in for oil change and tire rotation. I had the understanding that other stuff w More

by Junie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Williams
Nov 19, 2018 -

Red McCombs Ford responded

Hi, Junie—thank you for reaching out to us. Customer service is very important to us, so we’re sorry you did not receive the level of service we are dedicated to providing our customers. Despite our best efforts, we’ve been unable to find your contact information in our system. When you have a moment, can you please reach out to me directly at (210) 357-1442 so I can better understand what happened during your service appointment and personally work on turning this situation around for you? I appreciate your time and look forward to hearing from you soon. – Jesse Suniga, Service Director, Red McCombs Ford

November 15, 2018

Awesome service department My service advisor Pedro and the shop Forman have been awesome in making sure my suv is getting fixed and no other problems come up. They come up with More

by lugolee11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pedro
Nov 16, 2018 -

Red McCombs Ford responded

Thank you so much, lugolee11, for this awesome review of our Service Team! We really appreciate it and look forward to seeing you at your next service appointment! If you or your SUV need anything before then, please do not hesitate to give us a call or stop by! - The Red McCombs Ford Team

November 15, 2018

Great service Dylan was very friendly and helpful in making sure my got serviced properly. He answered any questions I had regarding how long it would take with no More

by kmjaries28@yahoo.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dylan perrish
Nov 16, 2018 -

Red McCombs Ford responded

And if you have any more questions, kmjaries28, please do not hesitate to ask us! We'll always be here to help! Thanks for this great review! - The Red McCombs Ford Team

November 13, 2018

Always excellent I always have great, friendly service .! The guys always Caine and and greet me and explain what needs to be done . Highly recommend these guys ! More

by Consult
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Siniff Jr, RC Mercado, Isaac Miller, Jacob Williams, Jose Rico
Nov 16, 2018 -

Red McCombs Ford responded

Thank you for recommending us to others, Consult! It means so much to us! We look forward to seeing you at your next service appointment! - The Red McCombs Ford Team

November 10, 2018

VERY POOR SERVICE This was the worst experience my mother has ever had. Do not do business with with them if possible! Go elsewhere. Left messages for manager of new c More

by cindymap24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe Martinez, Andy Dillon
Nov 15, 2018 -

Red McCombs Ford responded

Hi, Cindymap24—thank you for reaching out to us. Customer service is very important to us, so we’re sorry you and your mother did not receive the level of service we are dedicated to providing. We’ve been in contact with your mother throughout this process to ensure she obtained the plates she needed, which she received this week. We’re very sorry for any inconvenience this delay has caused you both. If there’s anything else we can assist you with, please reach out to me directly at (210) 273-9165 and I’ll be more than happy to help. Again, we’re sorry for this delay and are here should you need assistance with anything else. – Alex Lind, E-Commerce Director, Red McCombs Ford

Nov 18, 2018 -

cindymap24 responded

As of today, my mother still has not received her plates, only the temporary ones from your dealership. I’d like to add, we drove my mom to the DMV location and we went ahead and took care of the issue ourselves . We just lost faith after five long months. Very unhappy customer!

November 08, 2018

Our Experience. Great experience, very friendly and comfortable atmosphere. We actually had a nice time and enjoyed meeting Marcus and Sunny. My husband and I plan More

by susan327
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sunny Pakala, Marcus Venson
Nov 12, 2018 -

Red McCombs Ford responded

Thank you for this positive review of your experience with us, susan327! We look forward to seeing you on your next visit! - The Red McCombs Ford Team

November 04, 2018

Great service Victor kept me updated throughout the repair process and the repairs were top notch. I’m very happy and would recommend this repair facility to anyone More

by J.Burns 0609
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Lacourse
Nov 05, 2018 -

Red McCombs Ford responded

Thank you for this positive review of your service experience with us, J.Burns! We really appreciate it and will see you at your next service appointment! - The Red McCombs Ford Team

November 02, 2018

Never again Horrible experience. Customer service is awful. Don’t go there as a female!!!! They are really good in selling but as soon as you signed they chan More

by Neveragain
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ruben
Nov 07, 2018 -

Red McCombs Ford responded

Hello—we appreciate you reaching out to us. We’re very sorry you did not receive the level of service we are dedicated to providing here at Red McCombs Ford. Thank you for speaking with us yesterday so we could fully understand what happened and sort out a solution that worked best for you. As I mentioned over the phone, please stop by any time you’re in town and I’ll be happy to answer any questions you might have on your Edge. – Alex Lind, E-Commerce Director, Red McCombs Ford

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