Ray Chrysler Dodge Jeep Ram

I originally chose Ray Jeep because I wanted to support the Johnsburg family that owns the dealership. I also appreciated that they offer courtesy cars, making service appointments more convenient without the Johnsburg family that owns the dealership. I also appreciated that they offer courtesy cars, making service appointments more convenient without needing to take a day off work. However, I’ve noticed a lot of turnover at the dealership, which I understand given the economy. I recently came in for an oil change and tire rotation, and during the courtesy inspection, I was told my battery would need replacing soon. Unfortunately, I didn’t realize just how soon—I ended up needing a tow just two days later when my car wouldn’t start in the cold. Initially, Ray Jeep told me they couldn’t provide a loaner, which was frustrating. After calling back and speaking to a manager, I was grateful they made an exception and helped me with a courtesy car. That said, I do have upcoming repairs that will require another rental through Enterprise, and I’m hoping that process won’t be a hassle. Overall, I appreciate Ray Jeep’s local roots and service perks, but I wish communication and consistency were stronger. More

Went in for routine maintenance and a rear wiper arm replacement on my 2021 Durango. The appointment went well and as expected. The wiper arm was in stock. Service Adviser Mike Olson was friendly and he replacement on my 2021 Durango. The appointment went well and as expected. The wiper arm was in stock. Service Adviser Mike Olson was friendly and helpful. I received an real nice inspection video during the service from the mechanic which was detailed and clearly pointed out some areas of attention. The invoice was reasonable. More

There is no compelling reason for me to recommend you. Service was okay. Nothing special. So my actual answer to the question above is maybe. I only answered yes because there are two options so take Service was okay. Nothing special. So my actual answer to the question above is maybe. I only answered yes because there are two options so take from that what you would. . I receive the same service at other places. There is nothing that differentiates you like providing additional service at no additional cost. I got a car wash. Thank you, but everyone gives a car wash. We want real price competition or really step up the service for the money we pay, and I don't mean a free toaster either. Also, the amount and number of fees are ridiculous. All the disposal and shop fees are just greedy. The days of Covid are over and it is time you start realizing you are not in the driver's seat anymore. The customer is. More

Service rep was knowledgeable, courteous and friendly. My experience was great! Will be back! Thanks My experience was great! Will be back! Thanks More

Chrissy was great to work with from diagnosis to scheduling appointment after parts arrived. Thanks scheduling appointment after parts arrived. Thanks More

Very customer focused! Listened to my concerns and worked very hard to rectify the problem. Kept me informed along the way. Listened to my concerns and worked very hard to rectify the problem. Kept me informed along the way. More

I went in for an oil change. I was the first one in the dealership at 7:00 AM. I told them I was waiting for the car. One hour and 45 minutes later I had not heard from my ser I was the first one in the dealership at 7:00 AM. I told them I was waiting for the car. One hour and 45 minutes later I had not heard from my service rep. I went to the service rep area to ask how much longer and noticed my car was outside and finished. My rep was nowhere in sight. Another rep asked if he could help me and I said yes I would like to get my car and go home. He then helped me pay my bill and move on. I think 1 hour and 45 minutes for an oil change is excessive. I also feel the rep had no respect for my time. I also did not like the way we try to upsell services that I know are “recommend “ but not part of the service schedule in the owner’s manual. I don’t mind being reminded about routine service but I get skeptical of recommendations when they are not part of the manufacturer schedule. It makes me distrust the advisor. More

Chrissy was awesome, she was very helpful and knowledgeable about what the repair needed. She was able to squeeze me in and took care of issue at a very reasonable price. Needless to say, if I ne knowledgeable about what the repair needed. She was able to squeeze me in and took care of issue at a very reasonable price. Needless to say, if I need anything else I will be going back here. More

Dealer was fast and has great customer service. Explained everything in detail and knowledgeable. I Always go here for work. Explained everything in detail and knowledgeable. I Always go here for work. More

Recall, evaluation of whether my grand Cherokee 4xe was the type of large battery needing replacement subject to the recall. It was not. the type of large battery needing replacement subject to the recall. It was not. More