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Ray Chrysler Dodge Jeep Ram
Fox Lake, IL
661 Reviews
At Ray CDJR, it is our goal to make your experience at our dealership as great as possible. Our virtual showroom offers a wide variety of new and used car models, service specials, Mopar parts all in the convenience of our own location in Fox Lake, IL.
If you’re shopping for your dream car, we’re here to help. At Ray CDJR you can trust that you will receive outstanding customer service. Our team prides in putting the customer first, and will do everything that we can to help you find a car that will meet your needs and exceed expectations. The Ray CJDR team will listen to what you are looking for to help you drive out of our lot happy with the perfect vehicle for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 661 reviews
July 25, 2025
I had one truly awful experience when I bought my car at this dealership and wrote a review that wasn't favorable to the dealer and sent me their response thanking me for the feedback and said We apologize this dealership and wrote a review that wasn't favorable to the dealer and sent me their response thanking me for the feedback and said We apologize for your negative experience. Please reach out to our General Manager, George.". So I did send George an email asking him to call or email me back and when he didn't do either, I called the dealership and asked to speak to him. Their response was that he was running late and would contact me back later that morning. Well that was a week ago and I'm not sure where to go from here, but it looks like now that I have already bought the car, they don't think I'm worthy of another response. Unfortunately, I have another issue with my car not having a remote start on the Dodge App that they said I would have, but this car does not. I spoke with Guardian XM whose app this is and they said the dealership never installed the remote start kit and I don't want to bring it back to them to fix it. I think I would rather pay another dealership to make this right, than give them the satisfaction of getting more of my business after being treated like a second hand object that isn't worth fixing. I don't like being this guy, but everyone who reads reviews before they buy should know what this dealership does and thinks about their customers. Read my first review and then you'll see what I'm talking about More
by CPTGURU
Verified CustomerJuly 24, 2025
The Service department is very professional, friendly and helpful. And they do great work to keep my Grand Cherokee running well. helpful. And they do great work to keep my Grand Cherokee running well. More
by pjakaitis
July 23, 2025
Patrick did a great job reaching out about my oil change package I wished to purchase. Jeep when you email a survey please indicate what the survey is for. Patrick did a great job on his end but the actua package I wished to purchase. Jeep when you email a survey please indicate what the survey is for. Patrick did a great job on his end but the actual oil change is another story. I called the phone 877-426-5337 the phone number on your survey and got passed around 3 times and no one could/would help. Shame on you Jeep! More
by mlmckim13
Employees Worked With
Patrick
July 23, 2025
I was accused of leaving my dome light on that effect my Jeep start stop function. I never use it and it had stopped working after 2 oil changes that was performed. I’m unhappy with the service I made an ap Jeep start stop function. I never use it and it had stopped working after 2 oil changes that was performed. I’m unhappy with the service I made an appointment a week before , I dropped me Jeep off at 8:45 in the morning by the afternoon I was told it was not looked at. But I had received a text from Dave saying it was almost done. That was a lie! Very unhappy with the outcome of the situation. More
by pickett827
Employees Worked With
Dave
July 20, 2025
They were very helpful and efficient. Made getting a new car easy and effortless. Ashley was great! Made getting a new car easy and effortless. Ashley was great! More
by NATALIEMIDDAUGH1
Employees Worked With
July 18, 2025
I’ve worked with Ray CDJR for 3 years now and they are fantastic! Best prices around and exceptional service. Highly recommend! fantastic! Best prices around and exceptional service. Highly recommend! More
by FRANKIE.IOVINO
